Sharaf DG review: Extended warranty service and unfair additional charges

Dear Sir

I am writing to bring to your attention a concerning issue I have recently experienced with the extended warranty service offered by Sharaf DG, a prominent electronics store in Dubai. I seek your urgent intervention in this matter to rectify the unfair practices that I, as a customer, have been subjected to.

As a responsible consumer, I decided to purchase an extended warranty My Tablet as attached along with email from Sharaf DG, in the hope of safeguarding myself against unforeseen scenarios. To ensure comprehensive coverage, I also paid an additional amount for insurance and damage protection. However, to my great disappointment, I have discovered that Sharaf DG has been exploiting customers by charging them again while claiming the insurance, which is a clear violation of ethical business practices.

When i submit my device for repair they give my quotation and i have approved the quote by email to claim from Insurance. In no point Sharaf DG inform the customer about Co- payment by customer.

When i came to collect the Manger in charge the Floor Mr. Waseem was taking class for Insurance procedure and Insulting me Infront of all customers

What adds insult to injury is the fact that these additional charges and the terms and conditions allowing them to do so are not clearly mentioned in the invoice copy provided by Sharaf DG. Instead, upon closer examination, I found a conveniently placed web link to their terms and conditions. This creates a deceptive image under which customers are forced to accept unreasonable charges that can be changed anytime without their knowledge. This blatant act of cheating demonstrates a lack of transparency and fairness on the part of Sharaf DG.

I strongly believe that the Consumer Forum must urgently intervene in this matter and put a stop to such dishonest practices employed by Sharaf DG. It is the duty of the Consumer Forum to ensure consumer protection and address the grievances faced by customers like me. Therefore, I humbly request your immediate attention and intervention in investigating the unfair terms and conditions imposed by Sharaf DG, specifically in their Sharaf DGshield extended warranty service.

I trust in the Consumer Forum's commitment to safeguard consumer rights and ensure a fair marketplace for all residents and citizens of Dubai. I sincerely hope that you will give due consideration to my complaint and take prompt actions to address this matter effectively.

Thank you for your time and anticipated cooperation. I look forward to a favorable resolution to this issue.

Attachment

1. invoice copy

2.Warranty Copy

3.invoice received from service center telling zero charge's for repair.

4. Proof that Sharaf DG collected money for co payment.

Yours faithfully,

Ajmal Shamsudeen

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