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CB Mattresses Serta Complaints #102-121
Serta

Serta review: Sagging Mattress ( 1 comment)

V
Author of the review
12:48 pm UTC
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The complaint has been investigated and resolved to the customer’s satisfaction.

I purchased a new boxspring and mattress set at The Brick Mattress Store on June 9, 2008.

The mattress has been sagging in the middle for several weeks. I contacted the store and was told there was nothing that could be done. ("unless the sag is more than 1.5 inches"). Because it is new, I do not feel it should be sagging at all, let alone placing a "sag" measurement on the product.

I paid $900.00 for this bed and feel it should not be "sagging" already. The bed I had previously was half the price and lasted 15 years with no problem.

I would like the mattress replaced with an equivalent model.

Thank you.

Vaughn Maye
[protected]@shaw.ca

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Terre Haute, US
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Jan 10, 2009 4:54 pm UTC

the venders warranty is always included with the mattress and all venders ask for a 1.5 sag you must always read the warranty when you buy a mattress no matter how much they cost .

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