The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
SertaDefective Mattress

I purchased Serta Mattresses from shopnbc. Received them in October 2010. I advised shopnbc of mattresses were defective; One side is firm other side is so soft you sink in when sitting down, there is a hump in the middle felt when laying down. All brand sheets purchased for Cal-King mattresses don't fit, purchased different types and all fit too big. Serta did an inspection and denied replacement. He just measured, lifted mattresses and and pushed with his hands. I advised the inspector to sit or lay on it and he did not. I only wanted a replacement, now I want reimbursement. I will never purchase anything from shopnbc. Denial letter available upon request. Thank you. Alicia Medina

Defective Mattress
Defective Mattress

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