The complaint has been investigated and
resolved to the customer's satisfactionResolved Select Portfolio Servicing — Dishonest/Deceptive Practice
resolved to the customer's satisfaction
My husband and I have been trying for several months to get some resolution on our loan with Select Portfolio Servicing. Each time we speak to a different representative who will not give out and extension to be able to deal with the same person. They ask us for certain documents which we provide. They eventually send us paperwork, which we complete and return. The next month, it's the exact same thing. They have some lame excuse why everything needs to be resubmitted. They can't use the documents we've already sent them, we have to send new ones. The next month, it starts all over again. This has been going on for months! In the meantime, our payment keeps going up and up and up. It doesn't matter how many times you contact them or who you talk to, there is never any resolution made.