Select Home Warranty review: Repair/replace well pump

Filed a claim for our well pump. Case assigned to Safenest Repairs LLC. Roto Rooter showed up and confirmed the problem was the well pump. They would not accept the service fee. Ryan with Safenest called and rudely insisted my husband pay him the service fee over the phone. Well pump went out and per SHW we had to find our own contractor. They could care less that we were out of water. Husband bought a new well pump and installed it himself. I sent SHW a copy of the receipt which they said they needed for reimbursement. Now they are telling us they need the diagnosis. I told them that was on them. They refuse to move forward with reimbursing us without a diagnosis. Ryan with Safenest said SHW lost it and they would send another one to them. SHW says they got no response from 5-6 emails to Safenest. Safenest informed me that they could not send me the estimate.