Select Home Warranty review: Don't buy SHW policy

Purchased their policy (3 year) in Nov 24, FF to 7/3/26 called because my washer failed. got a claim started and a tech assigned, he showed up determined the pump was bad and told me he had to report to SHW and they would order part and it would be sent to my house and then I would need to call him and schedule a time to come and install. 6 days and still no part and a washer that can't be used. I think a service contract should work like this, call report issue, tech comes out determines problem, (has part with him or goes to get) then repairs are completed and problem has been fixed.
I actually had the pump replaced by my B-i-L in under 2 hours, that was 5 days ago and I'm still waiting on SHW to send the replacement pump which should be covered under my policy.