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REVIEW: Select Home Warr CAN GIVE THEM "0" I GIVE THEM "O" x "O"
If I can give them "0" I GIVE THEM 0 X 0 = Big "0"
Claim Denial and Delayed Service
I experienced a claim denial and significant service delays. The garage was without electricity for eleven days, and despite multiple calls, the company never scheduled a technician.
Out-of-Pocket Repair and Reimbursement Issues
I emailed the company to explain that I planned to call an electrician. The agent told me that I would receive an email and that, after the repair was completed, I should send the invoice for reimbursement. I followed those instructions and submitted the invoice.
After I sent the invoice, the company denied payment, stating that I had not received prior approval. The repair cost was $803.45. When I spoke with a supervisor named Eddie, I was placed on hold for several minutes and then offered only $175.00.
Cancellation and Refund Concerns
I request cancellation of the service. I was told the refund could take 14 to 30 days and later learned that the company meant 14 to 30 business days. It has now been 24 days, and I still have not received my check.
I paid $1,424.99 for a three-year plan and am a little over a year and a half into the term. When I asked about the refund, I was told it would be $1,049, but the company also charged a $375 cancellation fee. A representative from “Customer Loyalty” was supposedly going to call me to discuss the remaining refund.
Communication Problems
I have spent hours on the phone trying to get clear answers. At various times, staff said they had not received the invoice and also gave incorrect information about the claim, including suggesting it involved a washer door rather than the garage electrical issue.
Key Issues
The company denied the claim despite multiple follow-ups.
• The company did not schedule a technician appointment.
• I paid out of pocket for the repair after waiting for days for help.
• The reimbursement offer was far below the actual repair cost.
• The refund process has been unclear and delayed.
• Customer service provided inconsistent information about the claim and invoice.
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We had a similar experience with Select. We were lied to about spa coverage when giving our money ($1600) to protect our appliances, spa & air & heat. Because we could only provide paperwork for the last 2 years of maintenance on our air conditioner, instead of $750 for a new compressor we were given $250 & that was we complained to James Wilson. We are done with this company & when trying to cancel were informed that the remaining money left on our account would have the amount paid out to us $450 deducted from our remaining balance. That seems to us that should be covered by the amount that had been paid upfront. This company is the biggest scam we have ever trusted to help protect us when needed. Stay away!