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Sedgwick Claims Management Services
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1.4 390 Reviews

Sedgwick Claims Management Services Complaints Summary

41 Resolved
348 Unresolved
Our verdict: With Sedgwick Claims Management Services's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Sedgwick Claims Management Services reviews & complaints 390

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10:48 pm EDT

Sedgwick Claims Management Services handling of lowe's fmla by sedgwick claims

Employee with Lowe's
Harrington A. Henry
Claim # 301930763920001IFN
Re the above referenced number, my son & I have sent in 3 completed FMLA forms from Sedgwick within the last month. Same exact forms have been completed by my son's Nephrologist & emailed, mailed & fax to Sedgwick multiple times.
Today 8/19/2019, we received the same form saying the forms need to be completed a fourth time.
The Nephrologist isn't just sitting in his office waiting to complete forms for my son's job. This is beyond ridiculous, Sedgwick staff needs to learn what FMLA paperwork is about and learn how to do their jobs. This has now become harrassment & it needs to stop. We have submitted all forms, doctor notes & hospital papers, enough already.
Is this a tactic of Sedgwick & Lowe's to frustrate their employees to the point of quitting their jobs?
This is harrassment & discrimination by Sedgwick Claims. This issue must be addressed immediately.
I am a paralegal social worker & I work for the State government, this is not how FMLA works. We are sick & tired of dealing with crap from Sedgwick. Fix the issue already, my son is trying to recover from his recent hospital stay due his CHRONIC ILLNESS, which he has to deal with every single day of his life. I will continue to file complaints with governing boards until this issue has been resolved.

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Questions2answ3r
Seattle, US
Aug 07, 2021 9:02 pm EDT

I'm am having the same issues with Sedgwick. It seems to me that they are making it more difficult to take time to care for your family and potentially trying to bypass the rights afforded to workers via the FMLA. It makes me wonder if businesses are asking them to do this.

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10:03 am EDT
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Sedgwick Claims Management Services insurance claim

mk/3/bn/[protected])

Broker ref: 6541592

Sedgwick ref: 6983879/LBCJ-PLPD-HUB

Dear Sir/Madam

I am absolutely disgusted and appalled by the service that I have received from Sedgwick Uk and Andy Cook, Casualty Adjuster.

Aqualisa, a client of Sedgwick, provided me with a shambolic service which caused plenty of damage and cost. To put the story as simply and short as possible, Aqualisa diagnosed a problem with my shower incorrectly and fitted a faulty part. My shower would not turn off and they wouldn't come and rectify the problem which consequently caused my ceiling downstairs to cave in. This is as simply I can put the story without explaining the amount of engineer visits, plumber visits, builders visits and paying for wrong parts etc all which was their fault. It's a long story but I hope you can refer to the references above to see what I endured.

Andy Cook has been awful. He has been asking some insulting question under the circumstances and even made up that the 'shower was not fully on'. How can you make something up to not pay. I asked him many times where he came by this information and could not and did not answer. This tells it's own story. Aqualisa was forced to contact him and demand that he does his job properly and deals with the claim appropriately. He has since returned with two derisory offers which came nowhere near my expense. He has also chose to not respond to any of my contact for over 6 weeks now. I did warn that I will lodge a complain and seek legal advice (which I have) and he still ignores my emails.

Please accept this as a complaint and I hope I hear back from you shortly.

My email address is : [protected]@hotmail.co.uk

Kind regards

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PineappleOG
, US
May 07, 2020 2:26 pm EDT

There are no words to describe what a nightmare it’s been trying to settle a claim with them. The most awful ppl to work with. I turned it over to a lawyer bcuz they treated me like s**t.

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K
3:20 pm EDT

Sedgwick Claims Management Services short term disability claim/appeal

I began short term disability on May 5, 2019. All office notes were sent over after each office visit. I have been continuously contacted to send more information and promised that a decision would be made as soon as new office notes were received. I have called my case worker over and over and have been promised a decision would be made, but days and days turned into weeks. When a decision came, a month later, my claim was denied. I immediately appealed, although the appeal worker claimed that he didn't receive the claim until more than a week later. I have spoken to my appeal worker, his supervisor and all they can say is that they need more and more and more information from my provider. This is ridiculous. I am a single mom and have not received ANY form of pay since April 2019. HCA is paying for Sedgewick to pay out on short term disability claims and Sedgewick is deliberately not paying out on claims. I work in a medical office and we have never seen a short term disability claim take longer than a week to be settled. Employees deserve to be treated with respect and to have their claims taken seriously and settled in an efficient manner. This is a disservice to me and my family.

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1:20 pm EDT
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Sedgwick Claims Management Services communication

NAME: Kenneth Yescas DOB : 04/10/1942. Claim Number [protected] DOT 12/1996 - 09/1998 - 01/1999. Disability retired Oct 2000 from the Los Angeles County Public Defender's Office.

Since the transition from TRISTAR TPA to Sedwick, I have tried numerous times to call and find out who my adjuster will be. I have yet to have someone to pick up the phone. My issues are time sensitive since I need to refill medications for my heart and back, and my Pharmacist has to know who to call for authorization. In addition I need authorization to see a pain management doctor in the Lake Tahoe/Truckee area. I also need your mileage claim form emailed to me in pdf form at: [protected]@outlook.com.

This is Saturday 07/06/2019. Please have someone with a modicom of intelligence and knowledge of their job at (775) 220-6344

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2:52 pm EDT
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Sedgwick Claims Management Services loss of my private medical information

I have done above and beyond what they have asked for. My last primary Dr was harassed by them. She kept filling out same documents over and over and to be certain my husband also faxed the same information. I've been on leave dealing with degenerative disc in upper and lower back. As well as cyclic vomiting, Complex PTSD and of course severe depression. Sedgwick has denied me over and over again. I just had surgery on my neck on June 17 and will be having surgery on my lower back later this year. I was belittling for sending in a very huge medical file that living on 1 budget I couldn't afford the printing nor the postage. They have been extremely harassing and refuse to listen. I still cant believe that even with surgery pictures etc is still denied

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5:59 pm EDT

Sedgwick Claims Management Services denial of my std disability claim b825024715-0001-02.

Hello. My name is Cleveland. I work for AT&T. Sedgwick CMS is my employers disability carrier.

Recently I've experience some very bad health news. My Kaiser doctor requested a modest amount of time off of work for me from 5-3-19 to 7-3-19, and provided all clinical notes, blood test ect., so that I can manage this serious health issue of mine, Stage 5 Kidney failure. At present, I have difficulty walking and am in constant pain. I've undergone PD catheter surgery and will need to start dialysis in a week (for an indefinite amount of time), once I'm healed up a bit more.

AT&T IDSC / Sedgwick CMS only approved my claim from 5-13-19 to 5-29-19. That's not nearly enough time for me to regain my ability to work.

I've requested on several occasions, a call back from a manager at Sedgwick and I've yet to hear anything. My next step is to obtain the assistance of lawyer.

ctw3@pacbell.net

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Suzanne Masterson
, US
Nov 19, 2020 1:22 pm EST

Wasnt there a big lawsuit that was filed against AT&T and Sedgewick? Google it

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10:41 am EDT

Sedgwick Claims Management Services workers compensation insurance claims check for $8000 I have still not received via mail or direct deposited.

Date of injury: 11/13/2019. My name is Jennifer Elaine Patterson. My claim number is [protected]-0001. I was injured working at Amazon.com, INC. @ 4185 Temple City Boulevard SUITE D. In El Monte, CA 91731.
I have been getting worker's compensation perfectly every 2 weeks since November 21/22, 2019 Thanksgiving 2019 when I was injured. My checks that were mailed to me at both of my residences were never lost in the mail.
They always arrived on time every 2 weeks; while I attended physical therapy for my 513 knee injury; & after I attended physical therapy for my knee. From Sedgewick Walnut Creek in Lexington, Kentucky and American Zurich Insurance Company P.O. Box 66946 Chicago, Illinois 60606.Jennifer Garvey Claims Adjuster.
On April 03, 2019 I won my Settlement with Amazon and Amazon court ordered that a check for $8000 be sent to my residence on April 03, 2019. The check never arrived. So the check was cancelled on April 11, 2019 and re- issued. To be sent to my work at LA Fitness at 920 Freemont in Alhambra, Ca. I also made an account t on mysedgewick.com for my check to be directly deposited into my account on April 11, 2019; and Jennifer Garvey requested that the check be directly deposited on April 11, 2019. The check was not directly deposited. The check was re-issues on April 23, 2019; which Jennifer Garvey told me over the phone on April 23, 2019; plus she sent me an email verifying this on my gmail.co
Account. She said over the phone and email that the check would be sent to my job at La Fitness. Amazon worker's compensation also approved and said my check would be federal expressed to my job on April 24, 2019. I still have not received my settlement check and my other worker's compensation checks were never ever lost in the mail at both of my prior addresses. I want someone to expedite the process of my settlement check to be sent to my job at La Fitness. This is embarrassing for all three companies when an injured worker doesn't receive the settlement check like the court documents stated on the specific date I should have received it; especially when all of my other check from November 2018 have never been lost in the mail or compromised. Please help me. Today is April 24, 2019 Wednesday. Thank you. Jenny Patterson❤️👍✌️😭🏦🏦🏦🏦🏦🏦🏦🏦🏦🏦🏩🏩🏩🏩🕍🕍🕍🏛🏛🏛🏛🏛🏛🏛🏛🏛🏛

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12:01 pm EDT

Sedgwick Claims Management Services auto claim, i'm not getting any help at all with my claim. will not return phone calls.

On Mar 4th I was involved in an auto accident with one of your clients. I call his insurance company Old Republic Ins Comp policy # MWTB 313946 and filled a claim, # [protected]. I was connected with Sedgwick the agents name is Dewane Wimbley out of Pompano Beach Florida. In the last five weeks I've called him about ten times he never answers the phone and I have left a message every time with my name, ph # & claim #. He has returned one call and was of no help. I need to get my car repaired but Mr. Wimbley won't return my phone calls. I called and asked to speak to a supervisor, I was told to leave a voice mail with a person named Robin, I did and have not received a response from her. Its been over five weeks and I am getting no help what so ever from Mr. Wimbley or Robin the supervisor. I have contacted my insurance and they have tried to help me with this problem, AAA agents name is Jennifer Clapp ph # [protected]. She said the same thing that she called Mr. Wimbley and was not getting any response from him.
I would appreciate any help in this matter.
Kurt Schwab
Ph# [protected]
E-mail [protected]@yahoo.com

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dabywong
dabywong
Modesto, CA, US
Jul 27, 2022 10:40 pm EDT
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Segwick manager and staffs has some working ethic and working attitude problems. They had no sense of what the world is moving on. They only worked in their own small group and hang out with the actress Goldie Hawn and Actor Tom cruise.

Last time, I asked to advise and information of visit the doctor or not that was invited by sedgwick. They said is covered, but it is not later on receiving a bill. A lot of people did much better than them. This is a waste and delay of time. They just open the arms and later is wrong and you pay the bill? I don't think so. I think if you make wrong instruction and advise. Depend on the incident lost. YOU go to jail. They are very careless. And always waste people money for not listening well enough of people/or adult questions? During his /her job duties. They just pretend peace like a kid and get pay check.

Then who do the job. If they kept on take wages and make a party of their own and do it every working day pretend is there house at home.

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3:54 pm EST

Sedgwick Claims Management Services process claims handling and denial

Was on short term disability, Doctor released me to go back to work 4 days after leaving his office.
My claim was denied because agent indicated that the doctor had not indicated why I could not return the following day instead of the 4 days late he wrote on my release to work papers.
I was not informed that the doctor had to indicate this nor was I notified of this until after I had returned to work 4 days later.
This occurred on Tuesday February 5th, 2019 with a return to work on Monday the 11th. I was notified of the denial on the evening on Tuesday the 19th of February.
This is activity continued all during the time I was off, with customer representative during the entire time I was off on medical.
With them telling I had to stay in contact with their offices because they were short handed.
I feel this is unfair how this claim was handled and the 4 days I'm being denied was unfairly handled. I was never informed I had to inform my doctor of what to indicate with Sedgewick.
On November 6th I had surgery to have might right knee replaced at Bountii Clinic in Effingham, Illinois. I feel I was unfairly harassed by the office of Sedgwick during this time, while trying to recover. I tried to keep them informed of my progress as best I could not knowing that I had to supply information in a particular format.

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Update by K. O'Connell
Feb 20, 2019 3:58 pm EST

Have re-contacted my doctor and asked if he would resubmit the information this time with the reason why I could not return to work immediately and explain why a 66 year old man need 4 more days to recover from a total knee surgery.
Sedgwick I feel harassed my the entire time I was off, for no good reason but to let me know they were watching me

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3:16 pm EST

Sedgwick Claims Management Services delivery

Sears delivered a refrigerator. 1 1st delivery broke my screen. Forced the screen opened and pulled the screws out of the doorway. At the same time fridge came dented.
Delivery people came back after fighting with then about the sent. New delivery people took of freezer door and replaced it. When replacing the door they broke water line under the door. I complained about the leak. Deliery company was suppose to order the part. They did not tell me if ordered. They said fridge was out of stock. After fighting with Sears they brought another refrigerator. When removing the refrigerator we found the pantry was damaged from the water. Sears will not handle it. Sends me to delivery company who will NOT return my calls. I am now fixed to use my insurance and pay my deductible and increased rates. On top of the stress and b.s. they put me through. There was not a way to shut off fridge water so we had to turn off main kitchen water which was a major inconvience. Sears does not care. People speak broken English and hard to get my point across to them. They offered pints for dented refrigerator. What a joke that is. I wont be back!

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5:14 pm EST

Sedgwick Claims Management Services wc claim

I was injured on the job at Family Dollar, store # 3432, in West Point, MS. and a manager was suppose to file an injury report on Dec. 4, 2018. I had called the nurse help desk, which is required, and they told me that I could not file the report myself, and that a manager would have to. She was suppose to have done it that day. The nurse help desk told me to go the ER at OCH, Starkville, MS, which I did. I need to know if you have that report. Thank you. Kathy Santana [protected]

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9:50 am EST
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Sedgwick Claims Management Services car starter installation gone terribly wrong

Appointment was on Thursday January 17, 2019 at 9:00am At Best Buy #434
4707 Valley View Blvd, NW Roanoke, Va 24012 Phone 1-540-362-4080

Arrived before 9:00 I was the first appointment scheduled The technician checked my ticket and saw that the car starter that he was to use was not in stock so he went into the store and got a different starter and said this would work. I told him I could reschedule he said no this one would be fine. He said it should take about an hour so I left for about 45 min and when I returned I noticed the frustration in him as he was trying to get it to work. I sat for another hour and who I assumed was the manager of the department started trying to help. Both of the technicians kept going back and forth to check the computer for information and also tried calling the number for the car starter help line. I told him if there was a problem to stop and I could order the one I was originally suppose to get he said he would figure it out. Now it's about 12:00 pm the next thing I knew he started throwing tools out of the car and started putting the car back together. He informed me the side camera was not working and I needed to take it to dealership get them to fix it cause he had broke a connection he said to bring him the receipt that Best Buy would pay for it. The remote to the car also wouldn't work. Trusting his word he gave me a refund for the car starter he couldn't install and I paid for another kind and made an appointment for Jan 24, 2019 I called Haley Toyota the first appointment I could get was Monday Jan 21, 2019. My car has been there since Jan 21, 2019 at Haley Toyota 1530 Courtland Road Roanoke Va 24012 Phone 1-540-345-1666 waiting on someone (adjuster) to come look at the damage needless to say there has been no communication from either the Insurance or Best Buy to let us know what's being done to resolve this major problem. Toyota found that the main wire to the computer had been cut along with other wires and said that it was the worst they ever seen someone do trying to install a starter. Toyota and myself have made many attempts to try and get answers but no one ever returns our calls. My claim no. is [protected] Susan Barton 615 Thornblade Way Blue Ridge Va 24064
phone no. [protected]
The pictures enclosed are of the actual damaged parts and wires. They haven't been touched or replaced waiting on Insurance adjuster so I've been without my car since Monday Jan 21, 2019

Thank you

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9:34 am EST
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Sedgwick Claims Management Services customer service

Absolutely HORRIBLE customer Service. HORRIBLE

Claim # L1818145054.

Since Dec 14th it has been silent on Sedgwick customer service. When you do FINALLY speak to someone, they tell me that she will email or call us the next day with a update. NOTHING. I called a few days later to speak to her supervisor left the supervisor a voice message for a return call, NOTHING. 3 days now of leaving a polite message with the supervisor and a HOPE for a call back. NOTHING.

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Suzi Lenz Blume
, US
Apr 03, 2019 9:19 am EDT

The motor went out of our dishwasher & it is still under warranty. I called SEARS & set up an appointment for a tech to come & troubleshoot the problem. He then orders the parts & says he will be back. When the parts come, I schedule a new appointment with a SEARS tech. The tech comes to my home & proceeds to damage my property & my dishwasher! 1st, he breaks the wooded trim beside the dishwasher door by pulling it off & a nail went through the woodwork trim, 2nd, he doesn't lower the dishwasher down far enough under the counter to easily pull the dishwasher from it's spot under the cabinet, so instead of it easing out, this guy wrestles/manhandles it from its spot! In doing this, he broke the water copper compression fitting that goes into the dishwasher! He then proceeds to scratch the front door of my dishwasher! How in the world he does this is beyond me as my husband & I didn't stay in the kitchen to watch him work, (something we wished we had done now). So now we have a leak, broken trim board & scratches on the front of my dishwasher ALL caused by this technician that SEARS hired to come to my home! I had to call a plumber immediately as the leak needed fixed ASAP. Oh & this tech guy, who said he doesn't know a thing about plumbing, proceeds to try & tell us what we need to fix the problem!?! I mean seriously?! You broke the copper fitting & said you don't know how to fix it, but yet you want to give us advice on how to fix it?! So I get a hold of SEARS & make a formal complaint. This Sedgwick company calls me after a week & starts a claim. Now, at the time I originally called, I didn't know about the broken trim board or the scratches, so when I talked to Sedgwick, they stated that these items weren't in my original complaint, so they didn't believe the tech caused the problems!?! WTF?! They are willing to pay for the plumber, but not the broken trim or replace the front of the dishwasher! Basically these people are calling myself & my husband liars for saying what this guy damaged! We are NOT LIARS! We work hard for our money & demand respect to our home & property! By Sedgwick not honoring, or believing me, I will have to figure out a way to fix the trim & just live with the damage to the front door of my dishwasher. I WILL NEVER BUY ANOTHER SEARS APPLIANCE AS LONG AS I LIVE & I WILL DENOUNCE ANY SEARS PRODUCTS TO ANYBODY WHO ASKS ME! What good is a warranty if the guy who comes to fix it, damages it worse than what it was to begin with? I will also never buy another extended warranty that uses Sedgwick as their insurance carrier as they think everybody are liars! Oh & the tech ordered 2 parts to fix the dishwasher & then proceeds to only install 1 of the 2 parts he ordered? So what, may I ask, did he do with the other spare part? Keep it for himself? If my dishwasher didn't need this spare part, why did he order it to begin with?! So now, in September when my warranty runs out, & this part that the tech took with him goes bad, I will be screwed again!

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10:07 am EST

Sedgwick Claims Management Services refrigerator

A claim was filed on a refrigerator delivered to me by Sears. The I.D. # is -3633754. We requested a discount for a large, visible scratch. It was reported same day of delivery. My name is Anne Marie Ray. Phone number is [protected]. It was the second damaged refrigerator deliverd to us. The first one was returned but we had to take the second one as our old fridge completely conked out and we wanted to save all our food

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6:27 pm EST

Sedgwick Claims Management Services wrongfully denying my claim

I went out of work with United Heathcare for severe depression on 10/17/2018. Later that month after I was still feeling down I went to see my physiologist who kept me out of work until 12/04/2018. I reached out to Sedgwick to start my disability leave and my dr filled out all of the required paperwork right away, sent medical notes and also sent visit notes after every visit. Sedgwick took their sweet time reviewing my case and after it had been over a month they then decided to deny my case stating my medical info did not support my disability. My dr informed Sedgwick that when I am severely depressed I become very lethargic, moody, I am unable to focus orthink clearly, teary and soft spoken, and have severe migraines while under stress. They stated that with these symptoms they didn't see a reason I was unable to do my job .. which includes speaking on the phone all day with providers handling sensitive member info.. I then filed an appeal to further explain my symptoms with that one of their drs attempted to call my dr just one time and was not able to reach her . He left a message for her that was unclear she was not able to understand the drs name or the call back number to reach him and discuss my case. She then reached out to me to see if I could get a call back number from Sedgwick but when I called them they didn't know anything ! My appeal was then denied stating they didn't have enough info because they were unable to speak to my dr. This is so unfair I was out of work for 6 weeks and did not get paid a dime.

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1:45 pm EST

Sedgwick Claims Management Services personell property

This company refuses to pay the full value of my personnel property and out of pocket expenses due to their negligence. I have provided all documents and pictures for my personnel property and I am getting the run around about my claim. Accident date 11-01-18 sedgwick is handling this matter and agree to pay only 250.00 for my personnel items. I payed out of pocket over exceeds that amount. Pease look into this matter asap. I can be reached at [protected]
Marlene jones

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10:36 am EST

Sedgwick Claims Management Services workers comp mismanagement

I was injured at work 3/13/18 and was deemed unable to work in April due to new restrictions resulting from that injury. It was determined that I had a torn labrum that needed surgery and I would not be able to return to work until that happened. I eventually had surgery on 9/27/18 with Beacon Orthopaedics. From April until September, multiple attempts to contact my case handler were ignored and I had no idea what was going on with my case, until I was sent to see a physician in Lexington, KY in August, followed by approval for surgery that happened on 9/27. Over 5 months elapsed from when I was removed from work until I had surgery; over 6 months since the injury occurred. Since I've had surgery, my situation has not gotten any better with Sedgwick: I quickly used the approved 12 physical therapy visits (orthopaedist ordered 24). I had a routine follow-up with the surgeon on 11/13 and he ordered 6 more weeks of physical therapy- 12 more visits. It is now December and I am still waiting for approval from Sedgwick to have more physical therapy so my recovery is actively being hindered by this company's inability to communicate with me and with Beacon Orthopaedics. Additionally, due to the extreme amount of time it has taken to get approval to proceed with treatment, I have now lost my work benefits and must either purchase COBRA or go without insurance until I can return to work. COBRA is very difficult to afford when I have not had a real paycheck since April. This whole situation is ridiculous and has been excrutiating. I do not understand why I have been treated this way and feel like I have no advocacy or help anywhere in this process. Please, Sedgwick, explain yourself to me and why you have allowed me to suffer and now impede my recovery from a workplace injury.

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12:32 pm EDT

Sedgwick Claims Management Services auto insurance

I have an open claim with Sedgwick insurance, my auto accident was well over a month ago! My car was declared a total loss before I even spoke with my agent. He dragged my claim out for two weeks and claimed he was waiting on the total loss report which occurred two weeks prior to him calling. He also suggested I file a claim with the at fault company (I've never had to do that before. I was more than sure that was his job). The total loss report finally came through and he made me aware that claim would be transferred to a total loss agent who happen to be out the office for an entire week ! I callled Sedgwick direct line 8 days later but was unable to speak with my agent. My accident was over a month ago! This is very frustrating and unprofessional ! Idk if it's the company or my agents but I pray I never have to deal with this company again. Sedgwick insurance has my stress level at 10.

Oh yea they also didn't want to move my car from the tow yard.

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12:12 am EDT
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Sedgwick Claims Management Services extended leave approved but walmart wasn’t updated

My daughter, Patrica- recently got an extended leave approved through Sedgwick. There are some problems going on and she was being harassed by some of an ex employees family members. Her manager Margie - was spreading lies about her and being really rude and nasty with her. So instead of quitting she wanted to go to a different department. When she called Walmart asking for a department change - she was told that Sedgewick didn't update Walmart. I called Susan, personal manager, to see if anything could be done and she told me she would contact sedgewick and call me back. She never did. My daughter did everything right but she still was fired due to points

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Kristine Cobb
, US
Dec 08, 2021 1:50 pm EST

You are a despicable disgrace for a company. My adjuster is in fact the laziest most incompetent human I have never had the pleasure of even speaking to. You let me go 5 weeks with no money that is MINE. Military family, four children. … yeah people beware. Worst company ever. No attempts to contact employee. No attempt to call me. Piss poor communication with the doctor office, for what I am being told in the 2nd attempt at contact happened only yesterday

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1:10 am EDT

Sedgwick Claims Management Services claims

I'm only giving one star because 0 is not an option. They handle Targets insurance issues, I guess? A target employee hit my car with the cart machine. The agent I have been forced, and I mean forced to deal with Kyle Ewert (I've asked for another one almost every time I talk to them.) refuses to let me talk to a manager. I had to call the actual company twice. Once I called, 3 months after the incident (yes that's how long it took) to speak to a manager, and the operator hung up on me twice. I called again and didn't say who I was and finally got ahold of a manager (I think) Amanda Olson. She was a little more helpful stating she would send me a check for repairs and a rental. I'm under 25 so my rental costs more. Toyota (not some mom and pop shop) has stated its going to take longer than expected to repair my car. I reached back out to the manager and she referred me to the original agent and said she couldn't help me. I have an email from her stating they would cover the rental for any additional repair time needed, but he interrupted me the entire conversation with "ma'am we estimated 6 days of repair time and two weekend days, that's 8 days of a rental and we will not approve anymore time." I don't understand how this is legal at all. No one is replying to my emails anymore and I don't have a clue what to do. I'm hoping that when the shop comes back to say it's going to cost more than they gave (which it will, because they gave the bare minimum) that they answer...

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LauraLu13
Ramona, US
Nov 09, 2021 2:04 pm EST

Wow, I had the same thing happen to me! A target employee who was new ran the cart pusher machine along the whole side of my car! I have the same agent Kyle and It has been almost a month and nothing. He said I needed to email him my quotes and information and I have sent numerous emails. I even uploaded them onto the computer and emailed him so many times. He never give you his phone number and is rude and quick. Glad I ran across this. I may have to seek some legal advice. Thanks for the post. Looks like we both have to deal with this bs!

Sedgwick Claims Management Services In-depth Review

Company Overview:

Sedgwick Claims Management Services is a leading claims management company that has been operating for several decades. With a rich history and background in the industry, Sedgwick has established itself as a trusted provider of claims management solutions. The company operates on a global scale, serving clients across various industries and sectors.

Services Offered:

Sedgwick Claims Management Services offers a comprehensive range of services to meet the diverse needs of its clients. The company provides claims management solutions for industries such as healthcare, retail, manufacturing, and more. Their services include claims administration, risk management, and loss control. Sedgwick is known for its expertise in handling complex claims and providing tailored solutions to meet specific client requirements.

Customer Experience:

Customer satisfaction is a top priority for Sedgwick Claims Management Services. The company strives to provide an exceptional customer experience by delivering efficient and effective claims management services. Clients have expressed high levels of satisfaction with Sedgwick's professionalism, responsiveness, and attention to detail. Testimonials from satisfied clients highlight the company's commitment to delivering excellent customer service.

Expertise and Industry Knowledge:

Sedgwick Claims Management Services is recognized for its expertise in the field of claims management. The company's team of professionals possesses extensive industry knowledge and understanding, allowing them to effectively navigate complex claims. Sedgwick's experience in various industries enables them to provide valuable insights and solutions to clients, ensuring optimal outcomes for their claims.

Efficiency and Timeliness:

Sedgwick Claims Management Services is known for its efficiency in processing claims. The company has streamlined processes in place to ensure timely handling of claims, minimizing any potential delays. Sedgwick's commitment to prompt and accurate claims management is reflected in their impressive response time and high resolution rates.

Technology and Innovation:

Sedgwick Claims Management Services leverages technology to enhance their claims management processes. The company utilizes advanced tools and solutions to streamline operations and improve efficiency. Sedgwick is at the forefront of innovation in the industry, constantly adapting to technological advancements to deliver cutting-edge claims management solutions.

Communication and Transparency:

Sedgwick Claims Management Services prioritizes effective communication and transparency with their clients. The company maintains open lines of communication, providing regular updates and information throughout the claims management process. Clients appreciate Sedgwick's accessibility and responsiveness, as well as their commitment to keeping them informed every step of the way.

Cost and Value:

Sedgwick Claims Management Services offers competitive pricing for their services. The company's pricing structure is transparent and reflects the value they provide to clients. Compared to competitors, Sedgwick's value proposition is highly regarded, as they consistently deliver cost-effective claims management solutions without compromising on quality.

Reputation and Trustworthiness:

Sedgwick Claims Management Services has built a strong reputation in the industry for their exceptional track record and successful claims management. The company's commitment to ethical practices and trustworthiness is widely recognized. Clients trust Sedgwick to handle their claims with integrity and professionalism, making them a reliable partner in the industry.

Overall Rating and Recommendation:

Based on the comprehensive evaluation of Sedgwick Claims Management Services, the company receives a highly favorable overall rating. Their expertise, efficiency, and commitment to customer satisfaction make them a top choice for clients seeking reliable claims management solutions. It is highly recommended that potential clients consider Sedgwick Claims Management Services for their claims management needs.

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Phone numbers

+1 (800) 221-5473 +1 (818) 557-8000 More phone numbers

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