Sedgwick Claims Management Services review: insurance claim 1

mk/3/bn/[protected])

Broker ref: 6541592

Sedgwick ref: 6983879/LBCJ-PLPD-HUB

Dear Sir/Madam

I am absolutely disgusted and appalled by the service that I have received from Sedgwick Uk and Andy Cook, Casualty Adjuster.

Aqualisa, a client of Sedgwick, provided me with a shambolic service which caused plenty of damage and cost. To put the story as simply and short as possible, Aqualisa diagnosed a problem with my shower incorrectly and fitted a faulty part. My shower would not turn off and they wouldn't come and rectify the problem which consequently caused my ceiling downstairs to cave in. This is as simply I can put the story without explaining the amount of engineer visits, plumber visits, builders visits and paying for wrong parts etc all which was their fault. It's a long story but I hope you can refer to the references above to see what I endured.

Andy Cook has been awful. He has been asking some insulting question under the circumstances and even made up that the 'shower was not fully on'. How can you make something up to not pay. I asked him many times where he came by this information and could not and did not answer. This tells it's own story. Aqualisa was forced to contact him and demand that he does his job properly and deals with the claim appropriately. He has since returned with two derisory offers which came nowhere near my expense. He has also chose to not respond to any of my contact for over 6 weeks now. I did warn that I will lodge a complain and seek legal advice (which I have) and he still ignores my emails.

Please accept this as a complaint and I hope I hear back from you shortly.

My email address is : [protected]@hotmail.co.uk

Kind regards