My husband was diagnosed with epilepsy 2 years ago. He recently began having seizures through the medication so his doctor suggested going on short term disability to undergo testing to get to the root of the problem. STD began July 5, 2016. The doctor ordered a lot of testing and ultimately referred us to an epilepsy lab in Houston, TX (4 hours from home). He was admitted inpatient from 9/6/16-9/9/16. The adjuster told me yesterday that if they did not have the full records from the inpatient stay by close of business, 9/13/16, they would further deny the claim and close the case. How am I supposed to get hundreds of pages of medical records that fast? We signed a medical authorization but was told that only allows them to speak to the doctors, not obtain records. We left Friday at noon from Houston and they are demanding the records by the following Tuesday! 2 BUSINESS DAYS! The customer service rep yelled at me that I should travel the 4 hours and go pick them up or the claim will be closed by the end of the day. THIS HAS TO BE ILLEGAL! I spoke to the hospital and received an email advising that it takes up to 15 days to fill the request. I sent that to the adjuster and I promise I will appeal even if I have to hire a lawyer to do so. This is ridiculous.