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Sedgwick Claims Management Services

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Sedgwick Claims Management Services reviews first appeared on Complaints Board on Nov 24, 2008. The latest review Communication and follow up is horrible was posted on Oct 14, 2021. The latest complaint workman comp claim was resolved on Dec 02, 2014. Sedgwick Claims Management Services has an average consumer rating of 2 stars from 235 reviews. Sedgwick Claims Management Services has resolved 40 complaints.

Sedgwick Claims Management Services Customer Service Contacts

+1 800 221 5473 (Brea, CA)
+1 818 557 8000 (Burbank, CA)
+1 800 731 1005 (Calabasas, CA)
+1 310 253 7500 (Culver City, CA)
+1 818 997 3500 (Encino, CA)
+1 562 981 1700 (Long Beach, CA)
+1 209 830 5310 (Tracy, CA)
+1 510 302 3000 (Oakland, CA)
+1 800 225 2998 (Oakland, CA)
+1 866 229 0015 (Ontario, CA)
+1 714 258 5000 (Orange, CA)
+1 800 939 4911 (Pasadena, CA)
+1 925 965 4291 (Pleasanton, CA)
+1 925 598 6980 (Pleasanton, CA)
+1 916 568 7394 (Rancho Cordova, CA)
+1 800 597 7677 (Rancho Cordova, CA)
+1 916 851 8000 (Rancho Cordova, CA)
+1 888 737 7726 (Riverside West, CA)
+1 951 275 5400 (Riverside, CA)
+1 916 771 2900 (Roseville, CA)
+1 858 636 6200 (San Diego, CA)
+1 866 210 5264 (San Jose, CA)
+1 925 988 1500 (Walnut Creek, CA)
+1 818 591 9444 (West Hills, CA)
P.O. Box 171816
Memphis, Tennessee
United States - 38187-1865
Brea, CA
Fax: +1 859 264 4062

Burbank, CA
Fax: +1 818 557 8001

Calabasas, CA
Fax: +1 866 295 1204

Culver City, CA
Fax: +1 310 253 7540

Encino, CA
Fax: +1 818 997 3555

Long Beach, CA
Fax: +1 562 981 1745

Tracy, CA № 978
Fax: +1 859 264 4063

Oakland, CA
Fax: +1 510 302 3270

Ontario, CA
Fax: +1 909 483 3313

Orange, CA
Fax: +1 714 258 5001

Pasadena, CA
Fax: +1 877 393 0016

Pleasanton, CA
Fax: +1 859 264 4063

Rancho Cordova, CA
Fax: +1 916 568 5503, +1 916 851 8077

Riverside West, CA
Fax: +1 859 264 4062

Riverside, CA
Fax: +1 951 275 5499

Roseville, CA
Fax: +1 916 771 2990

San Diego, CA
Fax: +1 855 259 7511

Walnut Creek, CA
Fax: +1 925 933 9559

West Hills, CA
Fax: +1 818 591 7664

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Sedgwick Claims Management Services Complaints & Reviews, Page 8

Sedgwick — workman's comp

I was injured at work on 9/1 went to the emergency room after work that night as I was manager on duty and...

Sedgwick CMSclaims administration

This is the most awful irresponsible and unprofessional claim
management service provider in the market.
They do not no how to work, they never pick up the phone, there is always message i will call back or i am in holidays 3 days a week.
Accident which they supposed to handle happened 3 weeks ago, during that time i received only one call back and one email.
That's all. they do not even have a number for complains.
This is The Most Terrible Company I Will Never Ever Suggest Anyone To Have Business with

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    1 Response
    • Cr
      Crystal McKinney Oct 26, 2016

      I'm currently going through the same thing with them. Been going through it for 4 months now and still having to deal with their poor customer service.

      0 Votes

    Sedgwick CMS — poor customer service due to lack of returning calls

    I was injured at work and I received 1 call from an adjuster. I tried to return her call and she has never...

    Sedgwicklack of professionalism as well as even attempting to help...

    My SUV was parked in a Target parking lot and a shopping cart crashed into the side of my truck causing a crease in my front fender as well as a deep scratch down through the paint down the middle passenger door to about an inch into the rear fender. Sedgwick says they see by video it hitting my truck. Asked me to get estimates. I got 3 estimates for my damages. They don't like the amount of the estimates so they decide to send out PDA, who they say is independent appraisers of damage. (not a dealership to complete repairs) Of course these guys are paid by Sedgwick so their estimate came in at approximately $1100 below the dealerships estimates. They also claim the scratch was not part of the cart damage so I requested to see the video. They will not allow this. I went to the local police station and filed an incident report and a police officer went to the local Target (where the incident occurred) and they claimed they did not have the video. Sedgwick must have the video or else I would assume they would claim they were not at fault at all. I cannot accept $1100 less than my damages will need to repair my vehicle. I requested the highest manager in their department and of course they will not provide that at all. I contacted Target and the highest level of management I can get is a very young sounding manager on duty. Just pray you don't have to deal with these folks because all they do is give you grief and frustration until I suppose they figure you will give up and move on without your money. This is not right and so they will not get rid of me that quickly. I would suggest if you have problems with this company you attempt to go to the highest level manager and if you don't get your resolution to report them to the Better Business Bureau or contact your local television station to report it and maybe with the media being involved they will do something. I would also blast them on social media to all your friends about your problem and have them send out too. This crap must stop!!
    I hope you don't have to deal with Kong Yang, or Alan Wright. They both are worthless in helping Target's (their client's) customers.

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      Sedgwickshort term disability

      I recently had surgery for omphilitis. After the doctor opened me up, he found a hernia as well. The omphilitis caused bleeding from the navel, so I couldn't work prior to surgery. I have had my doctor fax numerous documents, but Sedgwick still put me through hell and denied my disability for before my surgery. I plan to conduct my research and report them to the Louisiana Labor Board and anyone else I can because this foolishness has to stop. I pay my money out of every check for disability and I have to go through this to use it? My examiner Mary Sue Hutchins was rude to me and the nurses at my doctor's office. I reported her and that didn't do any good. She is still being rude. They are lucky I don't have money to get a lawyer because I would sue the you know what out of them. I plan to drop my STD and LTD the next time Walmart has open enrollment. It is just not worth it.

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        1 Response
        • Al
          Alanni Boyt Jun 11, 2016
          This comment was posted by
          a verified customer
          Verified customer

          They deny everybody, and they put everyone through hell, if I knew the hell I was in for I would lie that I got hurt at home, for I could pick my own doctor a good one to fix me up, rest up and me back to work, but these people, they did a grave evil to me, because they have millions they believe they can get away with this, the government dont care what these evil ### do, we are slaves to them

          0 Votes

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        Sedgwick CMSsears refrigerator product liability

        Claim number :L1507165073-0001
        I had purchased a refrigerator from Sears, the freezer had problems with the ice maker and Sears attempted to fix it over many visits and with many parts. Unfortunately the water feeding the ice maker had been leaking for a very long time and ruined the floor and leached up the tongue and groove wooden walls in the place where the refrigerator was placed. Sears finally replaced the refrigerator in September of 2015. I put in a claim for the damage done by the original refrigerator in July 2105 and got three estimates for the repair of the damage. The estimates were for $10475, $10816 and $12000 (all without permit and architectural drawings costs as needed). Sedwick offered only $4210.96. I cannot find a reputable contractor to do the work for this price. I asked the agent to locate a contractor so that the work could be performed and he did not. It has now been over a year since this water damage has occurred at my home. I contacted the contractors who had given me estimates and now they have concern about the long term damage due to these issues not being fixed. These problems were caused by the refrigerator from Sears, who replaced the refrigerator. Sedgwick acknowledges that the damage was caused by the refrigerator but will not provide the proper funding to cover the damage. The entire time this was going on, my husband was dying of glioblastoma multiforme brain cancer. His medications needed to be refrigerated and the floor surface was and still is a tripping hazard. His balance was off and I just wanted this fixed. This company did not even care about that fact.

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          1 Response
          • Da
            Darlene Hall Aug 23, 2016
            This comment was posted by
            a verified customer
            Verified customer

            I have a similar problem with Sedgwick in VA. My kitchenaid dishwasher leaked and flooded my floors. I spoke with them on July 27 and they still haven't sent an agent to my home to see the floors. Terrible company. So sorry we are stuck with them. Next time I buy an appliance I will ask who they are insured by.

            0 Votes

          Sedgwickfmla leave coordination

          My wife nearly died, I had to stay home with her while she healed. Within 2 business days of leaving the emergency room, I called and filed my FMLA. I promptly got a letter saying that my FMLA leave had been denied because I waited too long to file the leave. So I figured 'oh well, ' i will just use sick time and forget about FMLA. Until I got a call from Sedgwick today saying that the deadline for me to hand in my paperwork (doctor's notes confirming my wife's condition.) was yesterday so they are denying my FMLA, which they told me was already denied. I asked them why did they not call me when I had a chance to hand in the paperwork, they said because it is policy to wait until after the deadline before they follow up - obviously so they do not give customer's a chance to fulfill their requirements (6 pages that my wife's doctor had to fill out.) before their deadlines, giving them additional avenues to deny the leave.

          However they still went in and adjusted my time card for me- completely wrong and incorrectly. I did spend ample time with the rep describing in detail exactly when i left work, the days i was out, the normal days I work and the normal hours i work and when I returned, but they did not note my time card accordingly.

          I think Sedgwick is a horrible company and they do not understand the details that they need to understand in order to properly do their job.

          Every person I talk to from Sedgwick cannot answer my questions, they have no idea about anything outside of the filing process, and they sound like they are tired or they hate their job (which judging my the posts about working for Sedgwick is probably true.)

          Sedgwick is a horrible company - this is not the worst experience I have had with them either.

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            Sedgwick — disability claim colorado

            As I read the numerous complaints surrounding this company I'm not at all surprised. This company...

            Sedgwick CMSpoor customer service / rude employee

            My husband was hit by an Alamo rental car customer, Sedgewick CMS is "working" on claim. Linda Whitfield the rep from Sedwick is extremely rude and lazy. She hasn't answered calls left daily by my husband and our INS company for over a week. He finally gets her on the phone, he is understandably upset at the lack of response and lackadaisical attitude of Linda Whitfield she repeatedly tells him to fill out some form and send it in, then when he asks how many hops did he have to jump thru for them to remedy this situation she hung up on him. He was the victim of the accident not the one who caused it. The driver of the Alamo rental car was cited at the scene for the accident. He shouldn't have to prove he was hit, it is in the police report . Sedgewick CMS is a terrible company hiring rude and lazy people like Linda Whitfield.

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              5 Responses
              • Jo
                JOJOjomae Jan 13, 2017

                file a complaint with the insurance commission

                0 Votes
              • Ll
                Lllaann Jun 18, 2016
                This comment was posted by
                a verified customer
                Verified customer

                Claim is still not settled. They said they mailed partial check..3 weeks ago! No check yet. I am appalled that rental car companies use this inept insurance company.

                0 Votes
              • Da
                Daddy Taddy Jun 18, 2016
                This comment was posted by
                a verified customer
                Verified customer

                I hope right now you have gotten better. I am also facing that horrible similar to you, expect the different representative. I am curious to know how long your car has been fixed. And do you have to pay a cost early?

                1 Votes
              • Ni
                Nichole Murphy May 31, 2016
                This comment was posted by
                a verified customer
                Verified customer

                My husband was hit 5 weeks ago by a rental car and still hasn't heard from anyone on the medical side. And the driver was at fault as well. Horrible!

                2 Votes
              • Ll
                Lllaann May 19, 2016
                This comment was posted by
                a verified customer
                Verified customer

                I've had almost verbatim the EXACTLY experience with this company. THEY ARE RUDE, LAZY, AND HORRIBLE to deal with!

                1 Votes

              Sedgwick Claims Management Service — workmans comp related

              I've been dealing with workmans comp through this joke of a company, I got treated and diagnosed and the...

              Sedgwick — mistreatment

              there no pros Elisabeth Gurry and Jennifer Brinson are rejecting claims do to personal conflict with...

              Sedgwick — wc lost wages

              Sedgwick claim adjuster did not make me aware how how little my weekly lost wages payout would be... $932/wk...

              Sedgwickworkers disability

              I was on short term disability back in November. Because they incorrectly marked my claim as FMLA and not disability I never got paid. They provide me with no information or direction, they don't communicate anything and don't understand what is going on. When I kept calling them, got no response, took weeks to get to my assigned adjuster. They are never available and it takes them days to call back. Finally I talked to someone and next thing I know they send my supervisor email that I am going on disability. Escalating it and now manager doesn't call back. Nobody there cares or does their job.

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                Sedgwick — shorty term disability denial

                I had surgery on my abdomen and shoulder was in hospital for a day. Sent in all paperwork needed for my short...

                Sedgwickshort term disability denial

                *Out of work since Oct 20 2016 - ongoing back pain, pinched nerve
                *Am in the process of getting scheduled for another back fusion due to degeneration and a pinched femoral nerve going to the left leg. Original STD was denied due to Sedgwick saying they didn't get some Dr notes. I appealed and went to an extension, I sent in ALL chiropractic and Neurosurgeon notes excusing me from work until March 7th. I just got notified the appeal was denied as well.

                I am in horrible pain almost every single day, some days I can barely get out of bed, walk up a few stairs, walk very far or sit for very long. Daily care is hard from putting on my sock or shoe needless to say showering and daily care. My days consist of in a recliner and constantly standing or sitting and moving around trying to get the pain to go away. Sleep is disrupted and limited to about 1 hour at a time. I have been going to PT for a few weeks now as well.

                I got approved for November 2015 and paid, but did not get paid for Dec, Jan or Feb. So, needless to say, I cannot afford to stay home until my surgery, I am forced to go back to work and suffer and live in more pain due to the nature of my work, standing in one place, slightly bending over and sitting upright.

                I would like this to be approved, I have doctors notes saying not to work and MRI results supporting my problem.

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                  2 Responses
                  • Al
                    Alanni Boyt Jun 11, 2016
                    This comment was posted by
                    a verified customer
                    Verified customer

                    They dont care about anyone but there bottom line, once you get hurt and its bad, your damaged goods, they use your pain to incite fear and terror in other workers, so they are forcing you back to work, it is hard when you are so alone, but mighty is The God who watches over all

                    1 Votes
                  • Pa
                    PainHound Mar 25, 2016
                    This comment was posted by
                    a verified customer
                    Verified customer

                    I am going through the same thing. I was hospitalized in July of 2014 was paid for 3 days. I returned to work in September. I was denied every time 4 doctors telling them I did not need to work I had no choice but to go back in pain. Same problem spinal fusion, Degenerative Disc Disease, Thorasic spine herniated and more. I am out again with this and sure I will be denied. You do have the right to request In writing all information they have on you. You will be surprised at what you will find in your file. They want to make sure you have been seen by a real doctor yet they have a nurse practitioner make the decision along with there hand picked non medical professionals. They had me working at Target and not my actual job. I had never worked at Target then they tried to tell me I did. I think I would know if I had ever worked there. They were extremely rude. I was in tears everyday your already in a struggle to survive and they make it worse. FMLA only covers you for 12 weeks. Sedgwick will tell you they are concurrent with the disability claim. That is a LIE. Ask to speak to the FMLA specialist. It will at least protect your job for 12 weeks after that it is up to employer to let you come back to work. I talked to HR at work that is a joke as well they are for the company. Basically we as the work force in America have very few rights.

                    0 Votes

                  Sedgwick — fresh express/chaquita

                  On Sunday 1/17/16, i made dinner for my family, per the usual. We had Quinoa and grilled chicken. I had The...

                  Sedgwick — I haven't received my claim payment

                  I put in a claim to Sedgwick because they represent Rent-A-Center in Mount Holly, NJ to which they put a hole...

                  Sedgwick Claims Management Services, Incimpossible to reach claims adjuster or her supervisor or any person who can help me and no one will call me back.

                  All of my prescriptions for some reason now require previous authorisation from Sedgwick. I never needed this before I have been paying cash for less expensive medications of mine but cannot afford the nerve blocker recently prescribed to me. No one can get a hold of my claims adjuster or anyone to approve these medications. I have left several messeges and not once spoken to anyone other than the customer service reps. This is ridiculous I work for Starbucks coffee coorperation and if they knew how Sedgwick treats there injured partners I highly doubt they would continue to do buissness with them.

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                    Sedgwick — workmans comp. procedures

                    name Alexesandro P. Mateo address 1053 wiliki drive Hon. HI. 96818 Company work for Dollar Thrifty Hertz Rent...

                    Sedgwick Claims Management Services — unethical behavior after approving treatment for a workers compensation for approximately 18 years

                    I was injured at UCSD initially in 1992 and went off work Jan. 1997. My settlement ordered by the court in...

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