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Secret Shopper Customer Service Contacts

620 Mendelssohn Ave N
Minneapolis, Minnesota
United States - 55427-4310
Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM
SatClosed
SunClosed

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Use this comments board to leave complaints and reviews about Secret Shopper. Discuss the issues you have had with Secret Shopper and work with their customer service team to find a resolution.

Secret Shopper Complaints & Reviews

Secret Shopperlots of calls

They pissed me off by calling me over and over again. I have no idea of how they received my phone number, but for the past 5 weeks, I regularly get annoying evening calls from them. At first, I politely asked them to stop and get me off of their list, but they never stopped calling. Please stop this harassment or I will assume the serious measures

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    Secret ShopperI got fake check and I didn't understand why they sent it to me

    I got the email and check from the company www.SecretShopperInc.com. These jerks offered to work for them and provided the fake check. I understood it, when I tried to deposit this sum to my account, but the rep in the bank told me that it was impossible. I tried to reach them, but all my emails and messages were ignored. I have no idea why they provided this ###. Please, share your views about this company.

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      Secret Shopperscammers

      Delware Secret Shopper Network sent me letter with enclosed check and notified me about possibility to wark as secret shopper for them. I had to cash in check send most of the money via western union and keept the rest to myself but when I was at bank I was told that check is fake.

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        Secret Shopperdo not give this company your ssn

        Do not give this company your SSN! I signed up for a shop and when I had completed the shop, I tried to log in and do my report. But my ID no longer existed. I still had hours before my report was due but they sent me notice that I had not done the report and was locked out.

        SO I signed up another family member to be a 'secret shopper' with them. (Did not give their real SSN, they don't verify it anyway). The day her report was due, BAM she's locked out too because she 'did not complete the shop'.

        I think they are using the site to harvest SSN's. At any rate I would steer clear of them.

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          • Ph
            phila-ss Nov 16, 2011

            I have been a mystery shopper for this company for quite some time, and have only had a shop cancel once. They have a pretty strict deadline of 12 Noon central time, and when shops do not meet this deadline they are canceled as overdue. It sounds like your shop was not entered on time. Your account was probably shut down because it was your first shop, because I was only put on a temporary probation.

            1 Votes

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Secret Shopper — scam/fraud

          I was recently a victim of Fraud via Mail. On Oct 10th, 2011 I received a job opportunity offer to work as a...

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          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Secret Shopper — scam

          Below is a sample e-mail I received from market force or someone claiming to be with market force. I received...

          Secret Shopperfraud alert

          Sometime back I had written about a scam called Master Research Inc., a company that swindled money from people by promising them employment. Those who fell for the scam were given to understand that they would be working as secret shoppers testing the payment mechanisms of large shopping malls.
          They had gone underground, it was believed, when the going got too hot. Now, it seems, they have resurfaced after a name-change as Secret Shoppers Inc.
          Sign that the scam was alive and kicking were received last week. Nancy Timmerman, after responding to an employment ad in the local paper, received a job offer from a company calling itself Secret Shoppers Inc.
          Part of the job, she was told was to check the effectiveness and efficiency of Wal-Mart’s money gram facility. For this, the company sent her a check for nearly $2, 700 drawn on Pioneer Federal Credit Union, Nampa Branch.
          She was told to cash the check and then send part of the money using Wal-Mart money grams back to the company.
          Nancy confessed, for a moment she was almost taken in by the scam. She was out of work and desperately looking for a job. Under such circumstances, the company and its job offer looked so legitimate. Then, she had heard about such scams operating in the internet world. It took time for her to realize such scams can and were being run in the ‘real’ (read offline) world too.
          She took the check to the Nampa Branch of the bank. They told her the check was a fraud. In fact, over a week they had collected three more such checks, two of them very similar to what Nancy had on hand.
          Nancy wished others will be alerted by the incident:
          “I just want people to know about this because I don’t want some else to be sucked by it that’s as desperate for work as I am”, she said.

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            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Secret Shopperfraud alert

            This company sends out fake checks and asks you to cash them and quickly wire the money to a recipient overseas. DO not deal with these people! They are a big scam!

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              • Se
                selbyzgirl Nov 23, 2009

                I got a check from them too. I threw it into a shredder. Here is some info to help you.
                "To file a complaint or to get free information on consumer issues, visit ftc.gov or call toll-free, 1-877-FTC-HELP [protected]); TTY: [protected]. The FTC enters consumer complaints into the Consumer Sentinel Network, a secure online database and investigative tool used by hundreds of civil and criminal law enforcement agencies in the U.S. and abroad. " from FTC website.
                Sorry for your loss on this. Hope this can help you some.

                0 Votes

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Secret Shopperunauthorized charges

              secret shoppers are real but some ads are fake I was charges twice within 2 days of access the website.
              Ameriplan healthcare discounts is really GOOD! www.myhomebusinesspays.com/40677939 This actually works. If you want to have a stay at home job. People will contact you everyday to help you make money and you also get the healthcare services.

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                • Gr
                  grtz Jun 10, 2011
                  This comment was posted by
                  a verified customer
                  Verified customer

                  April the 7th 2011 i recieved a check from marilyn bank from the secret shopper in madison alabama. the check was in the amount of 1, 985.23, i took this check to the bank to deposit it, but i told the branch manager to check out the check first. im so glad i did that, it wasnt worth the paper it was printed on. i sent marilyn bank an email explaining to her how happy she made me, and i told her shame on her, and what she's doing to people will be done to her. i asked her what was she profiting from sending a rubber check if she's not benefiting from it and i made it clear that i would let everybody no her name. its---MARILYN BANK 1030 BROWNS FERRY RD MADISON AL 35758.SECRET SHOPPER, , I STILL HAVE THE CHECK.

                  0 Votes
                • CarolynSW Aug 14, 2009

                  AmeriPlan is a home business not a job. There is an intial investment and a monthly overhead. To get to SRSD there will be 40+ people you put on the books that you will NEVER make income from.
                  AmeriPlan provides a decent service, but as a business it is very difficult to make money at. People will buy what they want before they buy what they need everyday of the week.

                  I Believe In You,
                  Carolyn

                  0 Votes
                • Ja
                  jayb32 Dec 06, 2008

                  Broad Financial Services is a scam if you look very closely at the checks they are printed on voided paper. Beware do not try to cah these checks. The account that they are supposedly drawn off of is a closed account. If you get one of these letters and checks your best bet is to report it to the BBB and tear it up and throw it away.

                  0 Votes

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                Secret Shopper4 months of charges

                I was signed up with Secret Shopper whom is in association with Surplus Supplier. I called Secret Shopper to cancel within the 10 days as informed (2-3 days) and was given a confirmation #. Not knowing they were not going to also cancel with Surplus Supplier; even through I never signed up online, never received anything or made any type of contact with them. But yet they charged my account for 4 months.

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                  • Ld
                    ldm563 Jul 11, 2011

                    They did the same thing to my account. This is a scam. I was looking for work and Secret Shopping sounded interesting. It didn't take long to figure out though, when they are charging 99.00 a month, that you aren't going to make much money!!! When I called in to cancel within the first 2 weeks, they left the Supplier Surplus Account open (A web store I never even used) and I was billed for 9 months. My bank made a call to the company after my attempts to get my money back failed, and they were able to get it back. I also had made a complaint to the Better Business Bureau...but they did nothing but forward emails between the company and I.

                    0 Votes
                  • Ri
                    RickiAdair Sep 29, 2009

                    they have currently been charging my account. for two months. how do i make them stop?

                    0 Votes

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