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1.0

Overall customer rating from reviews and complaints

SeatGeek earns a 1.0-star rating from 0 reviews and 82 complaints, showing that the majority of event-goers are dissatisfied with ticket purchasing experience.

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SeatGeek Complaints Page 5 of 5

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7:46 pm UTC
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The complaint has been investigated and resolved to the customer’s satisfaction.

SeatGeek great idea, poor execution

Great idea, poor execution. Basically a kayak.com for tickets in the secondary market. Unfortunately it doesn't really work - I tried to search for Book of Morman tickets and the search engine only showed 3 dates for the next month, whereas a quick check with stubhub shows there are secondary markets for all dates.

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TerryB7
Henrico, US
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Sep 23, 2023 12:28 pm UTC

cannot retrieve tickets and total runaround with BOT online

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MADgirl2
Lombard, US
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Sep 23, 2023 4:33 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a ticket back in April, during checkout it said refundable - never stated a date and now they are saying it was swappable, basically a credit. Now they state that it's too late...

They are refusing to refund my ticket. You cannot change the policies after the point of sale!

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Jennifer KIngsley
Queens, US
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May 15, 2023 8:06 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I purchased tickets to Morgan Wallen for 5/19 as I was purchasing tickets the concert got cancelled. I immediately asked for my money back they SAID no. I SAID I just bought them 3 minutes AGO they said NO. I explained I can't go any other date as I'm not in the US and my VISA expires. THEY said to bad I'm out $650 not acceptable !

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mine5
Storrs, US
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Jan 28, 2023 6:27 pm UTC

I paid seetgeek for a ticket to the raiders vs patriots game on Sunday Dec 18th but could not retrieve the ticket from my phone.They refuse to refund my money

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chasrr
Dallas, US
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Dec 31, 2022 9:30 pm UTC

i can not post my tickets for cowboy vs eagle game today, willll loose over$1000.

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mdowney8750
Fort Collins, US
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Sep 06, 2022 12:18 am UTC
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i have to return tickets and have received no email to do so as promised

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ARNich
Greenville, US
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Oct 08, 2019 3:38 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I purchased 2 tickets at $39 per and my total charges were $160. That was with a code word for $20 off. My tickets also read (purchased by Danny Barak.) Ripping people off for 2X what the tickets are worth is plain dishonest! I've heard a lot about this company and I honestly believed it would be better than this but I guess that's not the case.

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txbgo
Pearland, US
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Mar 18, 2015 7:00 am UTC

Caution when purchasing e-Tickets using SeatGeek! Oddly they can charge your credit card instantly but 17 hrs later and I'm still waiting for my tickets. Customer Service hasn't returned my email but I have spoken to two seperate reps who have reassured me I will have my tickets in time for tonight's event. So I guess I should jump in my car and make the 6 hrs commute knowing my tickets are on their way...not feeling good about this! e-Ticket does not mean instant.

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JTincher
US
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Jun 21, 2011 4:07 pm UTC

Hey Gramass,

I work with StubHub, I apologize for the trouble you were having locating tickets for Book of Mormom (I hear it's a great performance). Upon seeing your post I checked our site to make sure all the show dates appear, I can say all the dates are up. If you continue to have any issues with locating tickets feel free to contact us at 1 866 STUB HUB.

Hope this helped!

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Jack Groetzinger
New York, US
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Jun 21, 2011 2:03 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Hey @Gramass, sorry you're having trouble. I work at SeatGeek and would love to help you. As mentioned by @Jimmy1222, I'm seeing that we have dozens of Book of Mormon events in the coming month: http://seatgeek.com/the-book-of-mormon-tickets/. Here's a screenshot: http://cl.ly/3I0G0C1V2p3U4124171q. Are you seeing something different?

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