Seat 24 — Unacceptable
When I booked my flight, it was clearly stated that for approx. 70 EUR I could change any flight. As it was a business trip and things changed in my schedule I did 2 steps in order to change my flight quickly.
Nr. 1 Sending them on a Sunday eve an e-mail, I would like to change and need suggestions asap.
Nr. 2 Called their hotline next day min. 5 times, then finally after 30 min waiting they have answered (no need to tell how much the fees costed as I was abroad). Outcome: None. Just that I had to wait a min. 25 more minutes to hear that in total it would cost me 220 EUR approx. more to change.
In the meantime I was lucky of having received an answer of the airline per E-Mail (not within 24h as they claim but a 2, 5 days later, the day I wanted to have my new departure):
10.12.2013 at 14:29 Uhr (they close at 14.00h)
Thank you for your message. Unfortunately it is too late for us to change this booking anymore since we are not open for much longer.
With Best Regards,
Simply a disaster and I will never ever book with this company anymore!