Unacceptable
When I booked my flight, it was clearly stated that for approx. 70 EUR I could change any flight. As it was a business trip and things changed in my schedule I did 2 steps in order to change my flight quickly.
Nr. 1 Sending them on a Sunday eve an e-mail, I would like to change and need suggestions asap.
Nr. 2 Called their hotline next day min. 5 times, then finally after 30 min waiting they have answered (no need to tell how much the fees costed as I was abroad). Outcome: None. Just that I had to wait a min. 25 more minutes to hear that in total it would cost me 220 EUR approx. more to change.
In the meantime I was lucky of having received an answer of the airline per E-Mail (not within 24h as they claim but a 2, 5 days later, the day I wanted to have my new departure):
10.12.2013 at 14:29 Uhr (they close at 14.00h)
Dear Sir/Madam,
Thank you for your message. Unfortunately it is too late for us to change this booking anymore since we are not open for much longer.
With Best Regards,
Laura
Seat24
Simply a disaster and I will never ever book with this company anymore!
The complaint has been investigated and resolved to the customer’s satisfaction.
Credit card charge
Seat24.de presents its booking system with a German website. Wenn booking a flight the come up with a huge creditcard fee of 9€ (in my case 5% of the booking Value!). But they also propose a possibility to avoid these charges when paying with American Express (AMEX). As you can see on the screenshot they propose the possibility but you can can chose it in...
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Seat24 Contacts
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Seat24 phone numbersClick up if you have successfully reached Seat24 by calling +49 692 5736 7448 phone number 28 28 users reported that they have successfully reached Seat24 by calling +49 692 5736 7448 phone number Click down if you have unsuccessfully reached Seat24 by calling +49 692 5736 7448 phone number 32 32 users reported that they have UNsuccessfully reached Seat24 by calling +49 692 5736 7448 phone number
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Seat24 emailsinfo@support.seat24.de100%Confidence score: 100%Support
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Seat24 addressPL 720, Helsinki, 00101, Finland
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Seat24 social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 21, 2025
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