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1.3 396 Reviews

SCS Complaints Summary

26 Resolved
370 Unresolved
Our verdict: If considering services from SCS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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SCS reviews & complaints 396

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6:37 am EDT
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SCS sofa

I bought a two 3 seater sofas from scs on january 2010 now at 6 months old i have problems i have complained and they sent out an upholsterer who says i need 5 chusions replaced annd the frame on one sofa fixed i told them i would like my sofas replaced not fixed as after 6 months this use should not be in this state it looks like 6 years old it is not the same qaulity as the one they had in their showroom they have refused and said only willing to fix them the sofas cost £1, 700 i feel i have been sold faulty goods and would like a refund do you think i have a case to get refund.

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AndeeeC
Glasgow, GB
May 16, 2011 10:32 pm EDT

I bought a corner sofa from them in January 2011 and the cushion don't rise when you stand up as they do in the shop. I've complained and they sent out their questionable upholsterer. I have done all the letter things and now I have contacted watchdog. last resort is court

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9:09 am EDT
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SCS poorly made

hi, just hoping for a little advice please- I bought a corner unit from scs 6months a go costing £1000 it took me ages to save up and pay cash, but it was something that I really wanted for my first place. Only 6months on the sofa looks appauling the cushions are so flat that you can feel the underneath on your bum its horrible. My boyfriend and I both work full time and have no children so the sofa is hardly used..
do you think i stand a chance in getting a refund eventhough i have had it for 6 months?
thank you
ADVISE FROM ME- NEVER BUY A SOFA FROM SCS

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3:32 pm EST
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SCS acai berry pills

I am being charged $79.62 because the mail was very slow in delivering the product and I was 2 days late (from the 17 days from their shipping date) in calling to cancel. This left me only about 7 days to try the product and determine that it wasn't working for me. I called and was told my account was canceled, but was not told that since I was 2 days late, that I would have to send the product back for a refund (within 30 days of their ship date). I was just told it was cancelled. So now I'm charged $79.62 and it's too late to send it back. How do these people sleep at night?

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11:48 am EST
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SCS suite

Bought a 3 seater and recliner chair from SCS, Livingston it got delivered just before xmas 2009. I noticed lately that there was trim stitching loose so phoned SCS they sent out an upholsterer to look at it who said it had been cut. Was he having a laugh there is only myself and my husband in the house but he was adamant that we caught it. I don't think so this has been a loose thread that over the couple of months we have had the suite has came loose. Now SCS are wiping their hands off it and I now have all the bother of writing to their head office and getting another upholsterer to look at it. I am also threatning to stop my payments to the suite as I have only paid 2 payments to this. Their after sales service is absolutely rubbish even though the suite has a 12 month guarantee they are doing nothing about it. It is time this company was stopped in their tracks. Why should I have all the bother of this when it is only 2/3 months old.

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anthea1
Wrexham, GB
Mar 19, 2010 3:54 pm EDT

cant believe someone else has had EXACTLY the same problem as me! was your suite the Avanti? i have been chasing them for 4 months payed for my own upholsterer and i am about to take them to court! hope you got it sorted, contact watchdog as i have and the more people that do the sooner scs get their wake up call that we will not be ripped off!

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5:06 am EST
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SCS extremely rude staff...

Just before christmas me and my partner decided we needed a new sofa as our current one was getting on abit and with out current wedding coming close wanted our house to look nice for when guests came to stay so after christmas we went to scs in shefield (crystal peaks park) and there we saw a nice tiffany suite. the price was £1795 plus £299 for the footstall and then a further £160 for a further 5yrs cover as we have two dogs and a child... well we said we wanted to think it over and look around before saying yes and he turned funny kept pushing us to buy it there and then and maybe he could do us a deal if we said yeas today etc... well firstly we wanted to measure our living room to make sure he sofa fitted as it was a corner sofa so said we would phone him back and let him know then he said if it fitted we could do the deal over the phone which i didnt want to do as i like reading the terms and conditions on paper as iove been stung before and the staff tend to read what they want u to hear... well after a day we phoned back and said we would have the soda but after looking around we had seen the same sofa for a few hundred pounds cheaper and he said he couldnt do us a deal after he told us he could in the end the deal he wanted to guve us was more than what we was origanily going to pay coz he wasnted us to have sofa over longer period then told us we had to pay delivary and other bits and bobs so in the end we said no... then he said if we took it over 12 months he would throw in free delivary but we said no coz we wanted it over 36months... so we said no... anyway last week while in rotherham at parkgate we saw another scs and the same sofa and as soon as we walked in the sales men gathered around and i hate it when they wont even leave u alone to look around so i was with my partner and son and we sat on the sofa and a sales man started pushing us to buy it saying what good quality the leather was ans we wont get anything like it in other shops so we said we had found that sofa in another shop for cheaper and thats when his attitude changed and we just said if he matched the price we would have it and he went on about all sorts of stuff that wasnt of intrest to us so we sat there and in the end he tried saying the insurance for 5yrs was £200 not £160 like the other guy plus delivary was alot more and then we said we would look else where and buy the other sofa if he wasnt prepared to drop by a few hundred and he said no but he would get his manager who i belive was called Dan... anyway he came prancing down like gods gift and sat on the chair and said what was our problem... we said we wanted the sofa but compared to others it was a little too much and he said why dont we buy a cheaper sofa then we said we wanted that one and if he didnt want to compare price we would go to the other shop (dfs) and buy theres and he slagged them off saying they didnt have a deal as good as theres which they did anyway in the end he was so rude we said we would go else where coz the other sofa was cheaper and he said do what u like and as we walked off behind our backs he muttered there problem is they cant f**king aford the sofa and there is no point dealing with ppl like that... i was fuming and i will be making and offical complaint to there head office, who was he to judge us, everyone wants a good deal right? and unknown to his knowledge if me and my partner wanted too we could have brought three of them sofa's with cash outright there and then so wasnt like we couldnt afford it but we chose to pay monthly at low payments rather than have a big lump come out the bank... and what did he mean ppl like us... cheeky rude arogant man... so my warning is dont even go near scs coz they are pushy and very rude and if u dont buy when thye want u too then they turn scarcastic and moody so best go elsewhere if u want good customer service...

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10:40 am EST
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SCS credit card charge without authorization

Some time in Dec. 2009 I recieved a bottle of pills in the mail. I figured it was some unsolicited crap and threw it out. On 1/7/09 I found a $79.00 charge on my debit card. My bank gave me the above number which I called and discovered the name of the company. The operator determined that there was an account under my name and address and that I had "ordered" a some kind of weight loss product. I am not overweight, have no health issues and do not take ANY medicine or healh product WHATSOEVER (except Jack Daniels). Being in the computer industry I do not fill out "surveys" or open any unsolicited emails. I don't know how this company got my personal and debit card information. They closed my account but would not refund my money.

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12:57 am EST
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SCS money from my checking account

I went through an AARP link for the Acai Berry product. The link did not work so I went back to another one which worked. I ordered from the company in Arizona. I checked my bank account a few days later and found 7 different charges from all different names. I started to call them and found our 5 of them were the same company in Arizona. They apologized for the charges and refunded them. I received their product the next day. I called the other 2 charges and was connected a a Florida company with India speaking customer service. I told them I did not authorize the charges and had not received a product from them. I did not want their product. I wanted my money returned to my account. They told me they would do that but never did. I just checked my checking account and they withdrew 2 amounts of $79.62. I just spent an hour and 30 minutes on the phone with operator A-172, Leah Harris. Very India voice. She kept repeating the same sentence over. I did not follow the proper return policy so I would not get my $160.00 back. I asked for a supervisor and she said they would tell me the same thing. I finally got her to transfer me to a supervisor after a long repeating sentence by her. I spoke to Jack, operator #S-09. He told me I did not read their policy and I would not be refunded any money. I want to warn anyone that is ordering Acai Berry Detox or Colon Cleanse from Hollywood, Florida company SCS health products to not do it. They are a scam company and do not care about the customer. I am going to file more complaints to get my money back. I'm unemployed and cannot afford that kind of scam.

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linda cooper
Colorado Springs, US
Jan 26, 2010 12:12 pm EST

would not refund money, charged my checking accout 18 days after order not the 30 days, i was out of town when shipment arrived and noticed the charges on my checking account and it was too soon to do this. i called and cancelled as i have never used product and they refused, tried to get corporate number and was denied this information...refused to give me money back...

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my_nae
Jacksonville, US
Jan 04, 2010 10:42 pm EST

go to www.fraud.org. NCL (National Consumers League) has the power to shut the fraudulent company down. Please make a report against SCS Health Products. I have made my complaint. I'm sure they will need multiple complaints.

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7:33 am EST
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SCS faulty sofa

I purchased corner sofa from ScS in Blackburn Lancs. The sample sofa I tested in the shop was ideal for my needs i.e. firm seating. The sofa was delivered in March 09 & to my dismay I found that the corner bit was really saggy and uncomfortable. I informed customer services the following day who sent out an upholsterer who agreed with me & said that this was dwon to the design i.e. half is sprung base & the other is a webbed base. I received letter from ScS saying that there was nothing wrong with it & that was all they would do. i then sent another letter on consumer directs advice as I had since been back to showroom & the sample sofa did not correspond in quality to mine. I received another letter from ScS stating that the problems"are not manufacturing faults & are down to the way the goods are being used" ! Consumer direct then contacted trading standards on my behalf & a representative from trading standards examined the sofa in my home & agreed with my judgement of the quality. She contacted head office who said that there was nothing wrong with it. The trading standards employee requested that ScS pay half towards the cost of an indepenadant upholsterer's report but they refused to even do this! I know have to pay the cost of the independant upholsterer's report myself or accept a sofa only half of which can be used.

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DEVROD
, GB
May 16, 2018 1:24 pm EDT
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To Irene Calvert. Can assure you any many others I will not purchase anything from SCS again. IT IS EVIDENT THEY HAVE POOR CUSTOMER SERVICE AND ZERO AFTERCARE. FOR THOSE WHO CANNOT AFFRORD TO SHOP ELSEWHEREW, THEY SHOULD PART PAY ON A RECOGNISED CREDIT CARD. THIS WILL PROTECT THEM UNDER SECTION 75 OF THE CREDIT CARD CONDITIONS, MAKING THE CREDIT CARD COMPANY JOINTLY RESPONSIBLE FOR THE QUALITY OF ANY MERCHANDISE COSTING IN EXCESS OF £100. AT THE TIME I WAS UNAWARE OF THE RESPONSIBILITY OF CREDIT CARD PROVIDERS TO THEIR CUSTOMERS.

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irene calvert
, GB
May 16, 2018 11:00 am EDT

///////PLEASE DONT BUY FROM THESE PEOPLE THERE FURNATURE IS TOTAL RUBBISH AND THEY WONT FIX IT UNLESS YOU PAY WHEN ITS ONLY 6 MONTHS OLD i bought a sofa from these people and its nearly collapsed in the middle the frame is knackered a man came out and said it was sound IT WAS NOT so they took his word and sent us a bill to have it fixed ITS 6 MONTHS OLD, i cannot stress enough about the customer service is a dissgrace they dont want to no he talked me into paying cash then sent me a defective piece of furnature, , , PLEASE READ AND TAKE HEED

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DEVROD
, GB
Oct 30, 2014 3:56 am EDT
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This Company is well known for avoiding issues relating to its products.

I purchased a suite from them some time ago, but after a short space of time it soon became uncomfortable.. Writing to them did very little for months, but eventually they sent an inspector to establish the problem. A report was forwarded to me stating the issues were due to Myself and Wife being too large for the product. This was not stated at the time of inspection for obvious reasons.! By contrast both my wife and I are of moderate build and weigh below 15 stone. Needless to say, SCS stood by the inspectors report.
I did have the sense to buy an insurance plan but the Insurers were not too keen to withstand the cost of a full repair. They did pay for some remedial work but that was it.
As regards an independent inspection, which costs in excess of £100 the Company does not have to honour the findings, so in effect it is throwing good money after bad.
Eventually, i gave the suite away to a charity for needy people and bought replacement elsewhere.

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SCS lazee boy chair

Four months ago I visited the Walsall branch of the SCS furniture showroom. We were attended by an amiable representative called Sean. He sold us a Lazee Boy leather suite consisting of a two seater settee with power recliners, a single seat with power recliner and a luxury lift chair, again with a power recliner. We had bartered with Sean and his supervisor, an asian man, and agreed on a figure of £3, 000.00. On various occasions I asked Sean to confirm that the order was correct, as he had advised me that when he had placed the order there was no cooling off period to change our mind. He confirmed the above details. When the suite arrived I was shocked to see that one of the chairs was devoid of a recliner mechanism. I informed the delivery people of the error, their response was to phone the branch. I was spoken to by the manager Tony Squire, an abrasive and obnoxious individual who kept on insisting that we had received what we had signed for . I tried to explain that as far as I was concerned I had been sold a suite with all pieces with power recliners. Again and again he kept on reiterating that the agreement showed a standard chair. I said that it means nothing to me that it's jargon. I have had to pay a further £300 to get what I ordered and paid for in the first place. The service from SCS is absolutely appalling. I feel completely mislead by the salesmen who dealt with me.

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9:04 am EDT
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SCS wrong colour cushions

I bought a 2 seeter sofa from scs it arrived on the 14th july 09 with the wrong colour cushions ive been ringing them ever since 2 find out where my cushions are and they keep telling me that there coming at the end of the week i rang them again last week and they told me the company who makes them have nt got there fax so again they have been ordered and it will take 2 weeks this time i told them at the shop if there not here in 2 weeks iam goining 2 hire a van and dump it in the shop at the weekend when its busy and cause a scene i cant wait watch this space

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SCS charges on credit card

In June, I ordered two products from them for $.99 free trial shipping fee per product, and before I even had a chance to try the products, they had charged my credit card over $200. I sent everything back, but because I only had 1 RMA # instead of 3, 1 per product,
(their company only gave me one when I called to ask how to return the products) they refuse to refund the additional $122. I have been on hold with them for 45 minutes at a time, then disconnected while waiting to speak with a supervisor. I think they are dishonest and should be shut down.

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Optor
Mount Kisco, US
Nov 10, 2009 7:14 pm EST

I had the same experience as the above posters. I ordered the "free" trial and paid 99 cents for resveratrol. Rcceived the product, was charged an international fee... small but curious why. Then a month later I'm being charged $79.62 despite the fact that I only wanted the "free" trial. This company is a scammer and they should definitely be avoided. Problem is... the website looks legitimate and by the time any of you who have ordered products from them are seeing these postings, this will be after the fact. It's already too late... but these postings are confirmation that you've been duped. I've received a RMA for this product and I'm supposed to send back whatever is left of it to get my $79.62 back but I'm not confident that I'll be seeing that credit to my account any time soon. Chalk it up to a learning experience but these guys should get what is coming to them, like a raid on their business by the FTC.

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Flipping Mad
Walnut Creek, US
Oct 05, 2009 8:26 pm EDT

How do you shut down someone who operates out of Mailboxes ETC? They told me I would get a full refund upon return of my unused portion of resveratrol. I didn't dare try it after the sales pitch phone call I received the next day. God only knows what was in the product. I sent it back to them certified mail. It was just returned to me, minus some papers I had submitted as proof of their deceitful business practices, (so I know someone received it). This is the most slimy business I have ever run into. I hope someone can catch up with them before they steal anymore money from innocent people

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SCS - charges to credit card without authorization

These poeple offer you a trial and hten charge your credit card for almost $100 per product before you have tiem to cancel.

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SCS 2 different sofas

Ive have just finally finish a year and a half battle with SCS Sofas.
The short story is:
First material couch started to come apart at the seems on b0th sofas (even a 2 seater which is never used), had numerous repairs.
Finally managed to get a replacement sofa, decided this time to get a leather one - one delivery both sofas were damage. SCS were originally refusing to send me a new sofa and were insisting on me having a repair! My answer was i may aswell bought a second hand sofa.
Really cant believe the cheeck of this comapny - there next tack tick was compo! ha well that was a joke, i'd recieved a letter from there head office a few weeks earlier after i had send them 3 letters complaining about the amount of days i had taken off to allow repairs/inspectors etc (lost over £700 in earnings ive had that many days off) and there letter stated they do not offer compensation. So now they offered me comp of £80 wat a chuffing joke £80 i laughed at her and said not a chance, I then thought stuff the company i would rather sit on the floor, I have made them collect the sofa and I got a full refund and I would never recommend anyone getting a sofa from there.
So now looks like i'll have no sofa for xmas i'm hundreds of pounds down in earning, were a young couple this is our first home and we really saved for that sofa and to be treated like we have bee i think its discraceful!

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anthea1
Wrexham, GB
Mar 21, 2010 3:21 am EDT

please we all need to contact watchdog so that they can investigate scs they should not be allowed to get away with this, i am just about to take them to small claims! DO NOT BUY FROM SCS!

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lorenzo99
, GB
Jan 21, 2010 1:56 pm EST

Exact same happend to us, when it comes to after sales service there is none. We are in the same sitation but still waiting for a refund a month after they took the suite back. A complete waste of time and money, a very bad company to do buy from.

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SCS poor aftersales service

Bought a 3 seater and two seater from scs paid on 4 year interest free credit. "sofas took 4 weeks to arrive over the date giveni.e. 3 months arrived damaged took several complaints and phonecalls to get a "technician" to arrive on a date i wanted. Waited another two weks for them to come and fix it no joy phoned yet again assured that they would be in touch to fix the damage again no information or contact, have now told them i am rejecting the sofa and cancelling the credit agreement so we'll see if losing my business will concentrate their tiny lazy minds. Never have i done business with a more useless apathetic company who are quick to sell and then basically ignore you. Their customer services are particularly bad sending a reply to my letter of complaint with a bog standard letter a chimpanzee could have written they may as well have turned up at my house and stuck their middle finger up through my letter box and posted a dog turd as a final insult. I spent over a thousand pound with them and i now have to reclaim any money i paid and go and get another sofa. Oh by the way you are not buying your sofa from scs you are getting it from a company called sofaco who are equally apathetic and think that the customer should organise their lives around their technicians and will try to hide behind their diaries to get you to give up your working day to do their bidding. So shame on you both i hope you will go out of business as you do not deserve to be in business.

Gosh that feels better very carthartic

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Julian schruyers
, GB
May 16, 2018 1:40 pm EDT
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Had someone to put two sofas from s.c.s Wright forth time he only took photos of them took a statement about the problems they are so uncomfortable they put fibre in was not aware of this till the problems started they said we took ask for form we never had the choice now they say they can't put any more fibre in them so we are stuck with two sofas that are no good to sit on unless I pay them two hundred pounds to put the sofas Wright witch we can't afford my wife sits on the bed instead a six month old sofas they are that uncomfortable as she is disabled

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fintan
, GB
Aug 27, 2009 4:38 am EDT

i do agree ..bort a suite, thinking that it was ok.3 seater and a 4 seater..its not complicated.all i wanted was abit of comfort and posiible around 5 years of use..Had my old suite for 15yr and its still resting bottoms on it.
Scs are possible the worse company in the suite world of stupid people..What a farce, the setee i bort ripped at the seams, heaven forbid i mention the filling.More filling in a fry Bentos steam meat pudding..
phoned up made my complaint, so they sent a person round.OHHHH DEAR LORD HELP ME..thankfully my husband was home...what a complete ###ing idiot..he proceeded to puff my cushion up and tell TELL me how to do such a job..When i explained the creeking he ssaid that most suite have natural noises..what an utter load of [censored]e. he then got some arrows out of hos bag..YOU KNOW WHAT THE WHOLE ###ING PROCESS WAS JUST EMBASSING...this man was in my home making me feel stupid..im so angry...scs you are a shameful company...SHAMEFUL...You have sold a substarded suite which is of poor quality..my money is hard earnt and realiable...But no one gives a ### ...

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SCS - bad workmanship

We brought two sofas from scs in may 2008 when it was delivered they were damaged we reported it within the hour, there customer service department promised to replace the damaged furniture.From may-Dec 2008 they kept promising to put things right, so in march2009 I took them to court it cost me £70.00 but it had the desired response within 2 weeks scs got...

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SCS - bad aftersales service

SCS Sofa's don't go anywhere near them they are happy to take your money but the moment you have a problem their after sales are s**t are they do not want to know We have been waiting 9 months to have faulty goods replaced/repaired and still waiting Finally ran out of patience and want our money back suddenly they seem to have lost all knowledge of our...

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SCS contacts

Phone numbers

+44 800 731 0048 +44 191 521 9521 More phone numbers

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www.scs.co.uk

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