SCS — faulty sofa
Purchased a sofa and the leather is pealing. They have admitted to a manufacturer fault and they placed a replacement order but after 9 weeks of waiting we called back to find out how much longer. We were then told that it was discontinued but had not notified us. Now they are wanting to refund minus 20% usage which we feel they should replace the sofa with a new one after admitted it's a fault and they will have been credited from supplier.