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Replied
Cancellation and refund
https://www.complaintsboard.com/scribd-
I got an email receipt for a charge through my PayPal account for scribd with automatic renewal every month. I never signed up for this. I never signed up for scribd in any way. I want a refund. Billing agreement ID
B-01H97627C4920500W
Transaction ID
4GX22210M5693764M
Transaction date
7 Apr 2023 00:43:31 BST
Seller
Scribd
[protected]@scribd.com
[protected]
Instructions to seller
You haven't entered any instructions.
Invoice ID
invoice-[protected]|order-[protected]|user-[protected]
This complaint has been resolved automatically due to user's inactivity.
To confirm, when you purchased the trial, you agreed to the terms and conditions under the Subscriber Agreement (https://support.scribd.com/hc/articles/210129486) that stated this was not a one-time purchase, but instead a recurring month-to-month subscription. Scribd does not offer a standalone free trial.
With that being said, we can confirm that you successfully canceled your subscription on April 7th, 2023, and will not be charged again. We've also issued a refund for the recent charge, so please allow 3-5 business days for the funds to be credited back to you. We hope this helps to clarify things for you. Thanks! -VG
Replied
Unauthorized charge for a subscription I never signed up for.
I got an email receipt for a charge through my Paypal account for scribd with automatic renewal every month. I never signed up for this. I never signed up for scribd in any way. I want a refund now.
I will contest the charge to my credit card that was charged.
Transaction # Transaction ID
7540279598401321W
Invoice information:
Invoice ID
invoice-[protected]|order-[protected]|user-[protected]
This is all the information I have about the unauthorized transaction.
Desired outcome: Refund the charge through my Paypal account the receipt informationis:Billing agreement IDB-56M45708CR8919120
This complaint has been resolved automatically due to user's inactivity.
Replied
Unauthorised bank charge
I have noticed that my Australian business (a law firm - please contact me for details), that has never used Scribd and has no account with Scribd has been getting charged by Scribd (against the company credit card) every month since September 2021. The fees started at $13.99 and are now $14.99 per month. Over the 19 charges, in total $278.81 AUD has been charged.
Desired outcome: I would like the recurring charge to be cancelled and a full refund of all amounts charged. If this is not resolved, I am minded to report these Scribd charges as a scam or fraud.
This complaint has been resolved automatically due to user's inactivity.
This has still not been resolved. I opened a ticket as requested and have heard nothing back from Scribd, which is still debiting my account.
Replied
Cancel monthly subscription
I am the book-keeper for MJLaw which is an Australian legal practice. The principal of the firm is Michael Smith.
There is a monthly charge approx $17.00 to $18.00 per month being taken from the bank account paying "SCRIBD INC SCRIBD.COM CA"
Mr Smith does not recall subscribing to your website. I would ask if you could check your records and void the subscription.
Mr Smith can be contacted on [protected]@mjsl.com.au
Thank you in anticipation of your assistance in this matter.
Regards
Susanne Saunders email: susanne.[protected]@gmail.com
Statement Details
Esc to close
Transaction Date 18 Jan 2023
Payee
Reference XXXXXXXXXXXXXXX1737
Description SCRIBD INC SCRIBD.COM CA
Transaction Amount 17.31
Transaction Type Debit
Cheque No.
Analysis Code Credit Card Purchase
Statement Details
Esc to close
Transaction Date 20 Feb 2023
Payee
Reference XXXXXXXXXXXXXXX1737
Description SCRIBD INC SCRIBD.COM CA
Transaction Amount 17.61
Transaction Type Debit
Cheque No.
Analysis Code Credit Card Purchase
Statement Details
Esc to close
Transaction Date 20 Mar 2023
Payee
Reference XXXXXXXXXXXXXXX1737
Description SCRIBD INC SCRIBD.COM CA
Transaction Amount 18.06
Transaction Type Debit
Cheque No.
Analysis Code Credit Card Purchase
This complaint has been resolved automatically due to user's inactivity.
This means any charges you're seeing are a result of a separate account under a different email address of yours. We will need to connect you with our support team for further assistance. Please use this link to create your ticket and a specialist will follow up to help right away: http://bit.ly/social-support-help
Thanks! -VG
Replied
Unauthorized charge
I don't recall making an account nor have I ever heard of it. I was just charged 12.62 from your company. I went to the website for a refund and it said there was no subscription but obviously your charging me somehow. I expect a full refund and my information taken from your system.
The charge was pos debit scribd inc [protected] CA00NN03253
The charge was this morning match 25,2023
My email is [protected]@gmail.com
Desired outcome: Full refund
This complaint has been resolved automatically due to user's inactivity.
Thank you for letting us know.
I checked on the account registered to the e-mail you provided and confirmed that there is no subscription associated with the account. This indicates that there is likely a second account registered to a different e-mail with an active subscription.
Not to worry, you can contact us directly using this link: bit.ly/social-support-help and one of our agents will help track down the errant account for you.
To help expedite the process, include any additional e-mails that may have been used to register another account along with the billing information. We look forward to hearing from you! -AP
Replied
Free period
Dear Sir/Madam, I have opened an account with you some months ago. After downloading three books in digital format (I'm not sure about the number), I requested that the account be closed since I could not find any other books that interested me. Despite this request to close the account for the free period, my bank account has been debited several times. I can prove my honesty. Indeed, I did not download any other books since I was convinced that my request for closure had worked. I am asking you to refund me for the service I did not use.
My email address is [protected]@gmail.com
Best regards.
This complaint has been resolved automatically due to user's inactivity.
With that being said, we've refunded the recent charge in accordance with our Refund Policy guidelines (https://bit.ly/3ebvRZY). You will not be charged again and your payment method will be credited within 3-5 business days.
We hope this helps to clear things up for you. Have a wonderful day! -VG
Replied
Scribd
I was charged on my account [protected]@gmail.com x 10 months of subscription fee when I have never subscribed to your service. This is a fraudulent company that charges customers without notifying them at the end of a free trial by avoiding sending them any notification email.
I would like a full refund and delete my credit card information from your website.
This complaint has been resolved automatically due to user's inactivity.
We always send out reminders before subscriptions transition from the trial period to a paid subscription. The reminder e-mail is titled “We hope you’re enjoying Scribd!”
It looks like you already submit a ticket to our support team on March 19th and I can confirm that refunds were processed on the same day you contacted our support team, March 19th.
- AP
Replied
subscription and payment
Hello,
There has been a $10 subscription fee charged to my credit card since March 2023 under the name of Scribd Inc Sanfrancisco US. Once I registered Scribd site and never do for the one-month free trial offer and never used the services after a the one month free trial period. I couldnt even find a registered scribd account under any of my emails addresses.
Please cancel this payment from now onwards and make arrangements to refund the money you have been charging to my credit card.
My email address is shafiqazmi.[protected]@gmail.com
hi , i'm still been charging by scribd francisco us this month . Kindly help me to check on this .
This complaint has been resolved automatically due to user's inactivity.
Once you have submitted your ticket, reply here with the ticket number. We look forward to hearing from you soon! Thanks and have a great day! -FC
Replied
Cancel the charge and refund for 9 months transactions
I would have given negative ratings if that scale is avialable to me. absoulte fraud website. Scribd is charging me on my credit card from last 8-9 months. I have sent multiple mails to their support team to stop the charge but havent got any responses, I have even tried with the bank to stop any further transactions but no luck. There is no number where you can reach out to and their customer support team is of no use.
This complaint has been resolved automatically due to user's inactivity.
Once this is done, a specialist will be able to follow up right away to help. Thanks! -VG
Replied
Unauthorized credit card charge
Hello,
I have been charged on 24 Feb 2023 by a Scribd Schiphol NLD EUR 10.99 but upon checking my emails. I am not subscribed to Scribd nor do I have an account the last time I checked. Please refund this amount as I am not using your services nor did I subscribe to it.
I have tried raising it to Scribd itself but i need to log in which I can’t because I don’t have an account.
See photo attached of the transaction
Desired outcome: Refund the amount charged
This complaint has been resolved automatically due to user's inactivity.
Once this is done, a specialist will be able to follow up right away to help. Thanks! -VG
Replied
Credit card charge
Hello,
I have just become aware of three charges that have been taken from my bank account under the name 'Scribd INC, each to the value of $14.99 - first on 24th december, then 24th jan, and again 23 feb. I do not recall signing up for this company, nor providing my bank details, and I have no email communications from Scribd. I would like you to please refund these amounts as I did not sign up for this service.
My email is [protected]@gmail.com
Desired outcome: I would like the amounts charged to be refunded please
This complaint has been resolved automatically due to user's inactivity.
With that being said, please use this link to create a ticket and connect with our support team directly: http://bit.ly/social-support-help
Once this is done, a specialist will be able to follow up right away to help. Thanks! -VG
Replied
Unauthorized attempt to charge my credit card
2/12/23 @apx 7:28 pm. Est I recieved a notification from my bank that "Paypal Scribd.com scr" attempted to withdraw $11.89 from my account. Firstly I havent used a paypal account ever. I had signed up for one apx. 10 + yrs ago. But never used it. Secondly I have never seen or heard of this company Scribd before. I did not authorize use or sign up for any account from Scribd. Nor have I authorized use or signed up for Scribd through paypal at any time, for I dont use paypal for anything ever. I dont even know what my login information would be to paypal. I also wouls have no idea on how to cancel this Scribd accout. I did attempted to log into it to cancel cancel and not have to bothwr anyone bur unfortunately was unsuccessful at doing so.
Desired outcome: At this time no funds have been removed from my account so im not searchibg for any refund at this time, i am wanting to stop any future charges from occurring. So if you would please cancel any and all subscription(s) you have for me.
This complaint has been resolved automatically due to user's inactivity.
Thanks! -VG
Replied
Unauthorised charges
Hello,
I have just become aware of three charges that have been taken from my bank account under the name 'Scribd Schiphol NLD, each to the value of $14.99 - first on 9th december, then 10th jan, and again today. I do not recall signing up for this company, nor providing my bank details, and I have no email communications from Scribd. I would like you to please refund these amounts as I did not sign up for this service.
My email is [protected]@gmail.com
Desired outcome: I would like the amounts charged to be refunded please
This complaint has been resolved automatically due to user's inactivity.
Replied
Charges on debit card, that I did not approve.
Hello! Why did & how did this company get my account number? I did not give approval for Scribd Inc., to charge $12.80 from my account. This is not right.
Please refund & close this account.
I do not know which email the Scribd, Inc used so I am sending both.
My emails are jrlady.[protected]@yahoo.com & julia.[protected]@gmail.com
Reply soon to both email!
Thank you for listening to my concern.
Desired outcome: Refund money to debit card.
This complaint has been resolved automatically due to user's inactivity.
With that being said, we have canceled your subscription and issued a refund for the recent charge in accordance with our Refund Policy guidelines(https://support.scribd.com/hc/articles/210133986-Refunds). Please allow 3-5 business days for the funds to be credited back to you. You will not be charged again.
As a reminder for the future, the best way to get assistance from us is to visit the Help Center on our website. Here you can find helpful support articles and also have the option to connect with our support team directly for assistance: https://support.scribd.com/hc/
Thanks! -VG
Replied
Scribd subscription
Hello. On the 9th of January I've filled a complaint to Scribd informing them that someone else was using my account and I asked fot their help. On the 24 of January one of their employees answered my complaint saying that I have been pwned. Therefore, they will need a photo of the credit card I used to pay my subscription and a bank statement showing the transaction. Now, the problem is that I no longer can provide any of the requested information as I do not longer have that bank account nore credit card. I moved to another country and I've closed the bank account that I have used to pay for my subscription. I can provide an ID copy, but not bank details. Also, I find very upsetting the fact that, despite being the victim of fraud, their approach was aggressive. They threatened to cancel my account in 48 hours if the documents were not provided! I payed for my subscription untill May 2023 and I intend to renew it. I have important books to read on my watch list. I wrote in order to get help and they closed my ALREADY PAID AND STILL ACTIVE subscription!
I find this extremely upsetting and it is not normal to restrict the access to my account since I am the one who made a complaint. It is in Scribd duties to protect the users and the access to content since they pay a subscription fee. Not only that Scribd failed to protect my account, now, on the basis of my own complaint, it blocked and deleted my account because I didn't provide some piece of information that I no longer posses.
If I would have never complained, this would have never happened. They wouldn't have even noticed.
Therefore, I asked to withdraw my complaint. But they didn't accept my withdrawal and they canceled my already paid for and still active (until May 2023) subscription.
I want to escalate this and get access to my account or get my money back! But I prefer access to the account since I have a long list of books saved there.
Can you please help me with this?
Thank you in advance!
Desired outcome: Acces to my account
Thank you for your answer. This is the ticker number : #450257. However, it does not make any sense. You are saying that you delete the accounts resulting in the owners payments to help ensure that they will not be charged to an account that does not belong to them. But you already charged me by canceling my active subscription. You did not punish the person that was using my account: you punished me, the victim of the fraud! I can provide ID check, I cannot provide bank statements as I no longer posses that bank account nor credit card! You have the ability to check the name of the person that paid for the subscription and I can send you an ID copy to see that it is the same name. In this situation your company has perceived money for a service it faulty provided. Who profits from the months already paid for? Not me, the customer, that's for sure! I repeat: I can provide ID check, I cannot provide bank statements because I no longer posses the same account! I guess that you are able to reconsider this case as an exception to your standard policy. The matter is simple: currently your company wrongfully benefits from a payment. Thank you for your time!
I do want to take a moment to clarify, when there is an unrecognized account causing unwanted charges for one of our users, we need to verify the user's identity in order to assist them. Additionally, in the event that a user is unable to verify their identity, we delete the accounts resulting in their payments to help ensure that they will not be charged to an account that does not belong to them. This is to help ensure your information is protected and helps us to stop unwanted charges.
That said, we can help review your case to make sure you are being assisted to the best of our ability, however, you have not provided any information for us to locate your support ticket. At your convenience, please update this review with your ticket number so we can help locate your case. For now, we appreciate your time and patience. Have a great day! -EC
Replied
Charged for service not received...
I stopped putting money in my account for this service when the rates were raised to 11.99 @ 08/2022. I was then locked out of my (scribd) account. Unbeknownst to me the payment was/is/has been deducted from my account for 6 months or more with no service access to me, as i am still locked out of this account, yet 11.99 being deducted off my card. Only last week after unauthorized charges were seen did I notice I was still paying for this subscription I have no access to. No Phone number posted (suspect to say the least). You cant convince me scribd doesnt have a phone. The only way to get ahold of anyone is through the mail. If i have to go through that trouble itll be registered. Thanks for your time..
william
[protected]@yandex.com
Desired outcome: Refund, or credit for the months denied access since termination.
This complaint has been resolved automatically due to user's inactivity.
With that being said, we were able to locate your account under the email address provided and can confirm that your subscription has been canceled as of January 2023 and you have not been charged. Should you need any additional assistance, please let us know by updating this review. Thanks! -VG
Replied
Unauthorized deductions from my bank account
Hi, I have just noticed on my bank statement that Scribd, Schiphol has deducted €10.99 on the 23rd Nov and 23rd Dec 2022. Today 23rd Jan 2023 there is €10.99 pending payment.
I regularly check my emails and junk mail and can find no communications with Scribd. I have never heard of this organization before, received any emails and have not subscribed to Scribd. I do not know how Scribd has accessed my banking details and have contacted the fraud section of my bank. They advised me to contact Scribd.
I would like you to refund the subscriptions for November and December 2022. I would like to cancel the unauthorized subscription which has been created using my bank details.
My email address is [protected]@hotmail.com
Yours sincerely,
Mary Dunne
Desired outcome: I would like you to refund the subscriptions for November and December 2022. I would like to cancel the unauthorized subscription which has been created using my bank details.
The issue is I never set up an account with Scribd. The deductions on my bank statement are 'Scribd Schiphol'. I have three email accounts
1 maryjodunne@hotmail.com
2 mairin.dunne@rcswexford.ie (work)
3. maryjodunne12@gmail.com
I have checked through my emails and junk mail and cannot find any correspondence from Scribd.
I don't know how this situation has arisen.
Kind regards
Mary
This complaint has been resolved automatically due to user's inactivity.
I hope this has been helpful and please feel free to update this review as well if we can be of any additional assistance, otherwise, thanks for your time, and have a great day! -EC
Replied
Cancelled my subscription and they are still charging me
I cancelled my subscription because I cannot afford it no longer. My family and I had have had to make a lot of cut backs lately. I have all the screen shots proving I cancelled it and yet they continue to charge me, I really need that money. It seems they do this to a lot of people, this is awful.
Below you can see I cancelled at the end of December and my last day would be January 25th, but yet come January 10th and they charged me again, this is ridiculous.
Desired outcome: A full refund.
This complaint has been resolved automatically due to user's inactivity.
Replied
Scribd
Hello,
I hope you are fine.
Scribd took money from my credit card for 3 months (September, October, November 2022) even though I did not switch from the trial version to the paid account. And frankly I don't use their platform.
This is not fair business! This is a very cheap way to make money. There are others on the Internet who claim the same for this company. Someone has to stop them. I even had to cancel my credit card to get rid of them.
Please help me get my money back.
Thank you.
Best Regards,
Desired outcome: I want to get my money back.
Hello,
Yes, a kind and professional specialist contacted me.
However, nice words and kind & professional approach, referring to "refund policies" is useless for me, and in fact, very frustrating. So I'm still behind my personal expression above - this is not a fair way to do a business.
There are and always will be much better information sources in internet, and better customer/human treatment will win at the end of the day.
I'm still getting promotional Emails from you. It must be a joke. Please remove all my data from you.
Kind regards,
Replied
Denied Access
Good day
I am one of your monthly subscribers with the username Victor3ola-692591 and payment card ending 1510.
I have been unable to access my books. it says that i have limited pages to preview and won't be available till 17th of this month.
This has been happening repeatedly.
I would therefore, like to know the reason behind this and how it can be rectified.
I would be greateful if my complaint is considered and resolved.
Thank you.
Desired outcome: I would desire that I get access to my books on Victor Ola's account
Hello, i have been unable to access my books. it says that i have limited pages to preview and won't be available till 17th of this month.
i would therefore, like to know the reason behind this and how it can be rectified.
thank you.
This complaint has been resolved automatically due to user's inactivity.
About Scribd
With Scribd, users can access an extensive collection of over one million titles, including bestsellers, classics, and new releases. The platform offers a range of genres, from fiction and non-fiction to academic and professional publications. Users can also access audiobooks, which are becoming increasingly popular among readers who prefer to listen to books rather than read them.
One of the most significant advantages of Scribd is its subscription model, which allows users to access unlimited books and documents for a monthly fee. This model is particularly appealing to avid readers who would otherwise have to spend a considerable amount of money on purchasing books individually.
Scribd's user-friendly interface makes it easy for users to browse through the vast collection of books and documents available on the platform. The platform also offers personalized recommendations based on a user's reading history, making it easier for users to discover new books and authors.
In addition to its vast collection of books and documents, Scribd also offers a range of features that enhance the reading experience. For example, users can highlight and annotate text, bookmark pages, and even download books for offline reading.
Overall, Scribd is an excellent platform for anyone who loves to read. With its vast collection of books and documents, user-friendly interface, and personalized recommendations, Scribd provides users with a comprehensive reading experience that is hard to match.
Scribd Customer Reviews Overview
Many users appreciate the convenience of having access to a wide range of reading materials in one place. Scribd's subscription model allows users to read as much as they want for a flat monthly fee, making it an affordable option for avid readers.
The platform's user interface is also highly praised for its simplicity and ease of use. Users can easily search for and discover new content, save their favorite titles, and customize their reading experience.
Scribd's mobile app is another standout feature, allowing users to access their library on the go and download content for offline reading. The app has received high ratings on both the App Store and Google Play.
Overall, Scribd is a highly recommended platform for anyone looking to access a vast selection of reading materials at an affordable price. Its user-friendly interface and mobile app make it a convenient option for avid readers.
Here is a guide on how to file a complaint against Scribd on ComplaintsBoard.com:
1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Scribd in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Scribd. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.
Ensure you follow these steps carefully to effectively file a complaint against Scribd on ComplaintsBoard.com.
Overview of Scribd complaint handling
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Scribd contacts
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Scribd phone numbers+1 (415) 896-9890+1 (415) 896-9890Click up if you have successfully reached Scribd by calling +1 (415) 896-9890 phone number 0 0 users reported that they have successfully reached Scribd by calling +1 (415) 896-9890 phone number Click up if you have UNsuccessfully reached Scribd by calling +1 (415) 896-9890 phone number 0 0 users reported that they have UNsuccessfully reached Scribd by calling +1 (415) 896-9890 phone number
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Scribd emailssupport@scribd.com100%Confidence score: 100%Supportmatt@scribd.com99%Confidence score: 99%Education
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Scribd address460 Bryant Street, N 100, San Francisco, California, 94107-2594, United States
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Scribd social media
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