Scribd Customer Service Contacts
San Francisco, California
United States - 94107-2594
I signed up with this service for a 30 day trial. I decided that I no longer wanted the service. I had a problem with logging in. I requested a password request at least 20 times. I received nothing... I checked my spam as well. I sent an email and received no reponse. This morning I got an email saying that my discover was charged. I am still unable to cancel this service that I am not interested in. I will dispute the charges on my credit card but this is ridiculous.
I have cancelled my membership.
Customer service at this company is a complete joke. The only way you can contact them for help is through their terribly made website, where you can "submit a ticket". Which apparently gets sent off into space somewhere never to be seen or looked at again.
The only number I found was on this complaint site. I called it, and was met with a recorded message informing me that I can contact them by...ready? SUBMITTING A TICKET. Sure.
It also tells me not to leave a voicemail, cause they don't listen to that. At the end of the recording, it says "Voice mailbox full" and hangs up on you. I'm certain it's full of people like me wondering what's going on with the complete lack of ANY service for a subscription they pay for.
I have been emailing them for the past 5 days now, asking for help. My paid membership seems to have lost it's paid status, and I can only see books that are free books and available everywhere on any platform. I cannot see my list of saved titles, I can't see authors I search (stephen king, dean koontz). And oddly enough, my daughter also has her own Scribd account and can see and read everything I cannot.
There's nothing wrong with my card, it pays for both subscriptions so if it works for hers, it should work for mine.
Customer service requests sent out into space:
Around Feb 26th I unsubscribed from the scribd service and was notified that my subscription was to expire on 23rd March. Apparently on 23rd March I got a notification of a renewal of my subscription, yet i don't need the service anymore. Thus I therefore requested a refund and complete cancellation from all the scribd services and subscriptions.Yet there has been no response or feedback from them. After re cancelling the subscription again yesterday, I found out it was still active today and had to re-unsubscribe. I cant be stuck to their subscription against my will, yet they still make cuts from my account.
I just found out today from my bank that you guys have been deducting FJD$20 for this month and last February as well. This is absurd as I never subscribed for any premium membership and it says on my account that I cancelled any further subscriptions on 10/11/2018. This is well before my free trial ended and you never even notified me beforehand that charges will be made to my account. All the reviews here are similar to mine so what kind of scheme are you guys running? Just give back my refund and cancel any further payments made to my account!
I am extremley frustrated as far as subscription of this service goes. Just found out from my bank today that I have been receiving a recurring charge of $8.99 as of last year, totaling to up to $125.86 by now. I was never aware I was even subscribed in the first place; I have changed cards at least twice since then, so how is it they got a hold of my new card info? I can't remember even creating an account with them.
In 16 June 2018 I tried a free trial with your company. In 17 July I have asked you by mail to your company...
Over a year ago I tried a free trial with this company, I ended the service before the free trial even ended and recently I noticed they have been charging my credit card $8.99 a month for this whole year, totaling in $116.87 of charges. I am not a member and I do not use these services. Throughout this year they have not sent me any receipts or any e-mails notify me that I am still a member. I feel completely ripped off. I would like a FULL refund and a cancellation of whatever this is.
Hi, I just realized that I have been charging since last May even though I canceled the membership last...
I not a client, but the compañy still charge. Since 9-7-2018 they chrge $8.99 to my credit card, I a dont...
I am being charged twice a month for a service I have never signed up for. I have no account and therefore...
I just found out that I'm being charged on my bank account for a subscription to this service, but I don't...
Scribd is kept on charging my CC since June 2017, even though many reminders and mails to unsubscribe my...
hello I am been charged every month. I would like some to email me at [protected]@yahoo.com so we can get thi...
Please refund full amount £6.89 immediately of the unnoticed order - SCRIBD INC [protected] US It has come...
11/5/18 . My bank account is being charged $8.99 which I did not authorize or subscribe to services from...
A certain amount has been dedudted from my credit card.i did even know about scribd inc and never transacted.for what is money being deducted from my account.please refund my money.please somebody contact me.my email address is - biggstarr.[protected]@gmail.com.i think some kind of fraud it is .without any otp transaction took place.and i never did any transaction with scribd inc
My Company visa is being charged $8.99 a month that I did not sign up for. The Visa is under Lancaster...
I have never heard of scribd and certainly NEVER requested any trial or membership because I don't read nor order books online and would NEVER have done that as I cannot afford this at all. I am senior citizen on a limited income and this is the end of my month and could only get $4.30 in gas because your charge of $10.99 took it all. Now I look to see it has been coming out of my pension every month since August and I could cry, I did cry at the gas pump because I don't have gas to to find a place to live. This is very upsetting and unfair practice, as I see many others have had this same exact thing happen. This is horrible and the reason why people don't want to EVER give credit card info online, apparently it gets sold to unethical websites such as this one. I need this money back a total of $37.97--why I was charged more than anybody else is another question, you had a real sucker here.
Good morning to whom it may concern.
I got a problem with the charge on my Scribd membership.
Today I logged in for canceling the membership (today 10/26 was the due date for doing so), but the charge has been already post on my account.
I would be really grateful if you could refund the $8.99 to my credit card.
Hi I subscribed site on 11 june 2018, as it was offered a free subscription for one month. I was asked to...