The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
ScoreSensebeware — they do not display all their info on the web

I submitted a request on scoresence for my credit report. I read all the information and I was told that I would be change $1. 7 days later i'm reviewing my bank statement and there is a 29.95 charge from them as well as the 1 charge. I'm okay with paying for a service but they do not provide all needed information on the enrollment website. This information should have been clearly stated. They are now refusing to refund the amount but they did ccept my cancelation request... If I have to pay for this month... I should also have full use of the services that i'm paying for. Beware people... This is a # company... Stay away... Stay away

Responses

  • Re
    readit Aug 20, 2011

    once again you do not rea the information provided people i looked at the site and it does give you the information and really hmmmmm i think ill cxl the service and really still expect to have it . when you cxl your phone service do you think they give you an extra month of it or even days no its cxl out it takes away any time you have if you cxl your light or water or even cxl your cable and internet do you really think the company is going to give you any extra time that they could be billing you for no . read the info i pulled this below right off of thier page its on thier when you enter your credit card information and its there before you enter it . sorry try again harder next time
    Offer and Refund Details

    By submitting your secure order you will be immediately charged $1 for your 3-bureau credit report, be eligible to receive your 3 free credit scores, and begin your trial membership in ScoreSense credit monitoring. At the end of the 7-day trial period, your credit/debit card will be charged $29.95 on a monthly basis unless and until you call [protected] to cancel your membership in ScoreSense. You may cancel your membership at any time. We do not offer prorated refunds.

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