ScoreBig
Reviews and Complaints

I been using ScoreBig for a few years now for my MLB tickets. I always been happy with the service. But this year, I used the site for the first time and I was surprised to see that the surcharges have been increased a lot. I was not happy with that.

I also purchased tickets for a game and on the day of the game, I received a call saying that my seats have been changed. I was not happy with that either. The new seats were further out and the price was the same. I was not offered any discount or anything.

I had no choice but to take the new tickets because I received the notice so late. I was not happy with the way I was treated. I will be looking for a new broker now. If I'm going to be treated like a StubHub customer, I might as well be one.

I will no longer refer this site to my friends. I hope they will improve their service in the future.

When I'm on the hunt for tickets to a show or event, I always make sure to check out a few different sites to compare prices. ScoreBig is one of the sites I usually end up using because, even with all the fees added on, the prices are usually pretty close to what I'd pay elsewhere.

However, there is one thing that really gets under my skin: the "delivery fee" for downloading tickets. I mean, come on, isn't that just ridiculous? I wish they'd change the name of that fee to something that doesn't make me want to scream in frustration.

Despite that one issue, I do like using ScoreBig. The service is generally pretty good, and I've never had any major problems with it. That said, I do wish there was a better way to compare different show times and dates. It can be a real pain to have to flip back and forth between different pages just to see how the prices compare for different performances.

I recently had an experience with ScoreBig (scorebig.com) that left me feeling quite disappointed. My family and I have been to the Fox Theater before and have even had the pleasure of enjoying Suite tickets. However, this time around was a different story.

The staff, particularly the ushers, were quite rude. As I was making my way up the stairs, following the directions of someone who worked there, a man suddenly appeared out of nowhere and rudely questioned where I was going. He seemed to doubt that I had the right to be in the suites section, even though my ticket clearly stated that was where I belonged. I tried to explain this to him, but he just mumbled something and stepped aside.

To make matters worse, as my daughter was jogging to her seat, an older lady yelled at her to stop running. I apologized to the lady, but she didn't even acknowledge me. I have to say, this was the rudest staff I have ever encountered at the Fox Theater.

Despite this negative experience, I do want to acknowledge that ScoreBig did provide us with the Suite tickets we had purchased. However, the behavior of the staff left a sour taste in our mouths and made us question whether we would want to return to the Fox Theater in the future.

Overall, I would recommend ScoreBig for their ticketing services, but I would caution anyone who plans to attend an event at the Fox Theater to be prepared for potentially rude staff members.

I gotta say, I was pretty disappointed with my experience on ScoreBig. Don't get me wrong, I was excited to find some great deals on tickets for my favorite events, but the hidden fees really got me. I spent a good chunk of time browsing and selecting my tickets, only to find out at the end that there was a $22 fee tacked on. And to top it off, they wanted to charge me $7.95 for an instant email delivery - something that's usually free on other sites. It just felt like a bait-and-switch, you know?

I understand that businesses need to make money, but I feel like ScoreBig has lost sight of their original mission. They used to be all about helping people find affordable tickets to live events, but now it seems like they're more focused on squeezing every last penny out of their customers. It's a shame, really.

To make matters worse, I had a little issue with the site and decided to call for assistance. The person I spoke with was friendly enough, but when they found out I had called in, they offered me a $25 rebate. I was pretty excited about that, but when I was transferred to get the rebate, it turned out to be some kind of sleazy call center trying to sell me a membership to a coupon service for $16.99 a month. I mean, come on. That's just low.

All in all, I don't think I'll be using ScoreBig again anytime soon. It's just not worth the hassle and the feeling of being ripped off.

I recently ordered tickets from ScoreBig and was excited to see that the website advertised a 10% discount on my order. However, I quickly realized that getting the discount was not as easy as I thought it would be. I missed the part where I had to jump through several hoops to get the discount, and unfortunately, I didn't receive it.

I tried to correct my mistake by calling ScoreBig's customer service, but they told me that they couldn't fix the order or apply the discount retroactively. I even tried to cancel the order, but I was told that it was too late for that as well.

I was frustrated with the whole experience and felt like I had been ripped off. To make matters worse, I had to pay for the tickets upfront, even though the concert was a year away.

Overall, I would caution anyone who is thinking about using ScoreBig to be very careful. The website's discount offers may not be as straightforward as they seem, and the customer service is not very helpful if you make a mistake. I won't be using ScoreBig again in the future.

So, we were trying to get tickets to see Golden State play the Wizards for my daughter's 17th birthday. We found ScoreBig and thought we hit the jackpot. The tickets were priced so low, we couldn't believe it. But, we went ahead and purchased them anyway. My husband even followed up with ScoreBig and the coordinating company to make sure everything was legit. They confirmed the tickets were good to go.

The next day, we got an email saying we had to pay an extra 500 bucks to get our tickets. What a bummer! We were so disappointed. We had already told our daughter about the game and she was so excited. We didn't want to let her down, but we also didn't want to pay that much more money. So, we decided to just get our money back and try somewhere else.

I even emailed ScoreBig to let them know how disappointed we were, but I never got a response. That was really frustrating. We ended up finding tickets somewhere else and my daughter had a great time at the game. But, we won't be using ScoreBig again. It's just not worth the risk.

So, we had this event that got cancelled and we didn't get our tickets. They told us we had to respond in 12 hours if we wanted cash back instead of a voucher, but that was in the fine print and we didn't see it. So, we had to talk to our friends and figure out what to do. Then, we got an email saying we would get a refund, but also a voucher. They took out service fees from the refund, even though their website says they won't if the event is cancelled and tickets aren't delivered. It's pretty shady if you ask me. I'm trying to get in touch with them now, but it's not easy. I wouldn't recommend using ScoreBig if you can help it.

I gotta say, I was pretty impressed with how easy it was to buy tickets on ScoreBig. The fees were lower than what I've seen on other sites, which was a nice surprise. But unfortunately, things took a turn for the worse when we got to the event and were turned away because the tickets were counterfeit. It was a major bummer, especially since I had brought an out-of-town guest with me.

I spent the next few days calling and emailing ScoreBig to try and get a refund. Eventually, I was able to get my money back in full, but it was definitely a hassle. The thing is, ScoreBig doesn't have any way of verifying whether the tickets they're selling are legit or not. So if you buy from them, you're taking a bit of a risk.

To be fair, it wasn't entirely ScoreBig's fault. The actual ticket seller, MB Tickets, was the one who sold me the fake tickets. They later admitted that they had given me copies of tickets they had already sold to someone else. It was a giant mess, and I wouldn't wish it on anyone.

All in all, I'd say it's best to avoid ScoreBig if you can. There are plenty of other ticket sites out there that are more reliable and won't leave you in a bind like this. But if you do decide to use ScoreBig, just be aware that there's a chance you might end up with counterfeit tickets.

I bought my tickets from ScoreBig back in March, but I didn't get them until August, which was only two days before the concert. I was pretty worried about it because it seemed super sketchy to me. I mean, why couldn't I print them out earlier? It didn't make any sense to me. But then I called ScoreBig a week before the concert and the person I talked to was really nice. He told me that the tickets would be sent to me two days before the concert, which was new information to me. If I had known that earlier, I wouldn't have been so worried about getting my tickets on time.

Overall, I did end up getting my tickets and I had a great time at the concert. But I do wish that there was better communication about when and how I would be receiving my tickets. It would have saved me a lot of stress and worry. I mean, it's not like I'm a mind reader or anything. I just want to know what's going on with my tickets, you know?

Anyway, despite the communication issues, I would still recommend ScoreBig to others. The person I talked to on the phone was really helpful and the tickets were legit. So if you're looking for tickets to a concert or event, give ScoreBig a try. Just be prepared to wait a while for your tickets and don't be afraid to call and ask questions if you're not sure what's going on.

I recently made a purchase on ScoreBig for three tickets to see the Pacers on Saturday, January 6th, 2018. Unfortunately, I did not notice that there was no barcode on the tickets when I downloaded and printed them. My kids and 7-year-old grandson went to the game, but they were unable to get in for over an hour. My daughter called ScoreBig twice to have the email resent, but both times it still did not have a barcode.

I had to drive to work to access my email and call ScoreBig for assistance. I was put through to a ticket tracker who informed me that all sales are final. She also said that she could not see that we did not have a barcode on our paperwork, but she did know that my daughter had called twice. She mentioned that I had an email from MTT, but I never received it until 6:51 pm that night. By that time, it was already 7:30 pm, and my kids had left and were headed back to Muncie after waiting for over an hour.

I asked for a refund, but unfortunately, I was denied. I am extremely upset that I spent $151 on these tickets, which were supposed to be a Christmas present. It is clear that the tickets were never scanned, and I feel like I have been cheated out of my money.

Overall, my experience with ScoreBig has been disappointing. While I appreciate the convenience of being able to purchase tickets online, I feel like the lack of a barcode on my tickets was a major oversight. Additionally, the customer service I received when trying to resolve the issue was less than satisfactory. I would caution others to be careful when purchasing tickets from ScoreBig and to double-check that all necessary information is included before making a purchase.

Think twice before using them, people! It's very important. They have lots of hidden additional fees you won't be aware of. There's nothing written in their policies (anyway, no one read them).
They charged me for the tickets themselves, for using their service, for risks insurance, for the delivery and so on. The tickets became very expensive for me, I can't afford to buy game tickets 60 dollars worth.
Please, stay away, don't give them your money!

Just like many other people I got suffered form their stupid actions.
I bought tickets for my family and was said they would email me the tickets. But I didn't receive them, so I contacted them and asked what I should do, and they emailed the tickets after our conversation.
Unfortunately, they were unavailable for an unknown reason. Very nice.
But they took my money and they didn't offer to exchange. I'm waiting for a refund and now I'm upset my family won't go to the event because of them. They ruined our weekends :(

According to all the reviews I saw and of course my personal experience, this company does not care about anything.
I had the same bad experience as many others. Bought a ticket via Scorebig and they did not contact me when the event got cancelled.
And after I found out about that they still said that was not their responsibility and refused to refund my money. I lost my time and money only because these people were unprofessional and did not care.
They just lost a customer and I will not deal with them in the future and I would not recommend them to anyone.