CB Airlines and Air Travel Scandinavian Airlines System [SAS]

Scandinavian Airlines System [SAS] Reviews and Complaints

Scandinavian Airlines System [SAS] review: Cannot rebook my flight and online chat services.

Michelle Lynn Potchak of US

Mar 02, 2026 1:27 pm EST

Verified customer

Featured review

have been trying to work with your online chat people for the last 3 hours and I am constantly told they cannot refund the full price of my ticket or rebook my ticket for the online cost.

Yesterday I tried the chat and was told I was 88th in line, when I finally got down to 10, I was disconnected and told I was inactive. This was after 90 mins of waiting.

Today I started a chat (transcript attached) at 10:07 am EST trying to resolve this issue.

Issue is that the flight was rebooked due to a schedule change but was booked for May 26, 2026 not May 27 2026. So I rebooked it at no charge to the 6am flight on May 27 as the 11 am flight was not available, when I went to look to see if the 11 am flight was available it was so I was very confused why it wasn't previously. We would really like the 11 am flight so we do not have to get up super early, so I tried to rebook it online 3 times on Feb 28 with no luck as I constantly got errors. Copies of those system errors are attached as well. I also tried once again today and once yesterday.

When I finally got through to customer service, they are telling me that I have to pay $435.60 from the first agent when online the price was $375.90. I do not understand why I would be charged more to have the agents do it when the SAS system is what is erroring out and not allowing me to make the change.

At this point I have spent 4.5 hours trying to resolve this and your agents keep disconnecting me. All I am trying to do is get my flight back to the 11 am flight on May 27. I am willing to pay the $375.90 for the premium as per the screenshots.

I would really like assistance in trying to get this resolved as this is 4.5 hours of pure frustration that I cannot get back. I appreciate your assistance to this matter. If I was able to make these changes online, none of this would even be of a concern.

Claimed loss: I am trying to rebook my flight for the price that is posted online and the online chat wants to charge me more than that for SAS system issues

Desired outcome: I need to rebook my flight for the 11am flight on May 27.

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Scandinavian Airlines System [SAS] Contacts

Scandinavian Airlines System [SAS] phone numbers

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100%
Confidence score

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Scandinavian Airlines System [SAS] emails

customer.relations-us@sasair.com

100%
Confidence score: 100%

Support

Scandinavian Airlines System [SAS] address

Frösundaviks Allé 1, Stockholm, 19587, Sweden

Scandinavian Airlines System [SAS] social media
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Apr 01, 2026
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