San Marina Apartments
reviews and complaints

I live in San Marina apartments for 2 months. I had lots of problems with them since I applied in August . They changed the staff and kept messing with my move-in date and apartment. It took a whole month to get an apartment, but it wasn't the one I wanted. I had to take it because I was staying with my brother and his family. This is the worst apartment complex I've ever lived in. I call the front office, but they never answer. The ladies there are rude and don't care about my problems. I called to tell them we don't have cold water, and my 79-year-old mom has to put water in a bucket to cool down for showering. It's been 2 months, and we still don't have cold water. They say they need approval from the corporate office to fix it, but they knew what was needed all along and haven't done anything. When I told the girl this, she hung up on me. I would never recommend San Marina Apartments. They are terrible.

My name is *** and I've been living in San Marina apartments for 'bout seven years. As a resident here, I ain't had no issues. But lately, there's been a whole new staff and they done raised the rent, which I reckon is understandable. But here's the thing, I shouldn't have to pay more if they ain't gonna take care of us. My car got broken into 'cause there ain't no security no more (and I ain't the only one, mind you). And when I call the front office, them ladies up there don't even bother pickin' up the phone. They rude as can be and don't give a hoot 'bout our livin' problems. It ain't right that none of my questions get answered or my problems get fixed. Now, let me tell ya 'bout the playground. I got kids and they used to play outside, but now I don't want 'em to. It's dirty and the playground just gets dirtier every day. The maintenance folks don't do a good job with the outside stuff. I seen broken glass on the sidewalk for 'bout two weeks before they finally cleaned it up, along with other trash. And here's the last straw, my mailbox key got changed without no notice or permission. It's mighty uncomfortable knowin' that even my mail ain't safe. When I asked 'em 'bout it, they said it'd be fixed the next day. Well, the next day came and they gave me a new key, but guess what? It still didn't work. When I told 'em 'bout the mistake, they said there's only one maintenance guy and he'll get to it eventually. So now it's been two weeks since I checked my mail and I had to put it on hold. It's just a big ol' mess.