CB Mobile Phones Samsung Complaints #2-21

Samsung review: Parts delay

Arthur Benson of US

Sep 15, 2026 1:56 pm UTC

Verified customer

Featured review

I purchased a bespoke refrigerator from Lowe's. My "authorized repairman" has been waiting for over two months for part number DA97-23025A and no parts suppliers have it available. It is on back order. Attempted to find out when it will be available from Samsung and their parts department and even after getting a hold of a human on the phone, they do not know, nor does their AI. One parts supplier has an estimated delivery date of 2099.

Claimed loss: I have not had ice or filter water for two months, but the worst part is not knowing when the part will be available.

Desired outcome: If you're going to sell top dollar appliances at-least have a parts supply readily available. Just tell me when the part will be available.

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