Purchased a Samsung S5e tablet on line at samsung.com during its product launching last April 25th. May 2019, my problems started. Samsung replaced the tablet but I discovered that the tablet replaced was a 64 GB and not the 128 GB I paid for. I had to beg and wait for more than a month for Samsung to give me the shipping label.
I shipped the wrong tablet Samsung gave me since Oct 2019. Its already December 9th and still no replacement and no resolution. I offered to get a refund and for the past 2 weeks the case managers have been telling me to wait because its with upper management.
My case has been ongoing for 8 months now, and I am desperte