Gyeonggi-do, England, Surrey
1831 Machelen, Leonardo Da Vincilaan 19E
Evert van de Beekstraat 310, 1118 CX Schiphol
I have purchase the Samsung Refrigrator RA20TVSS1 on 03.02.08. With in two months of working, refrigerator cooling effect become zero. i contact to delear they will not take any action. then i contact to samsung, they give me resonse on phone. but my contineous complaints they have visited at my house..and informed me that refrigetrator have a gas leakage problem. they will repair it.
after my question for repair process, they told me that they will cut the inlet line and soldering on outlet line(where leakage appear) and fill the gas at inlet and give the bypass arrangement...
then i called them and his supervisor for replace the refrigerator without any repair work...obeveiously cut the inlet line will hampper the performance of the refrigerator in future...
Please hel me out to cure this problem. i only want the replacement of the product.
Thanks in advanced.
I purchased samsung fully automatic top loading washing machine from adishwar's, rajajinagar, bangalore. The show room service person completed the deomstration in 3 minutes!! And fled the scene without even showing us how to drain the water out. The brand new washing machine is now full of dirty water and we have not used it even once. Show room person says' it is not our responsibility'. There is no response from the customer care since 6 days!
After sales service is really worst!!!
Samsung tv gives very bad shocks - samsung does not care
Samsung tv (Model cs29 m (74cm) gives very bad shocks at the in and out terminals and antenna terminal. Be careful. You may be lucky so far.
You are fortunate if you do not perceive a shock, even if you have one such tv. But …….. Read on for full story…..
The above model gives very bad shocks from the day one. After repeated complaints, the samsung service team started giving telephonic advices how to test for a shock or how to get one.
Still more complaints…., the service personnel informed us that all their sets give the shock as if that is nothing new. I refuted their point that all tvs give shock.
Then one day they graced their presence; the manager was more careful about his life as he did not touch the set but asked his assistant to touch. The service personnel touched the set and got the shock. I showed them tvs like lg, phillips and akai which did not have any sign of shock.
Then the service man measured the shock potential by touching the set with his bare dry hands on a dry winter day. It measured more than 30 volts and he was wearing socks on his feet.
High technology team at samsung knows that it is close to result in a death.
The service manager tried to convince me with some technical lingo how modern tv sets give shock. I rebutted them in equal technical language.
On the advice of the manager, the service man removed a certain component from the set. I asked them what the purpose of it is. Or is it deliberately used by samsung to introduce a shock to human beings?
The manager informed me that it is a component basically to protect the set from lightening and high voltage surges and spikes.
I protested removal of such vital component, which will expose the set to dangers sooner or later. Samsung will happily wash of their hands after one year.
The set was then left in that condition in spite of my protests.
After another complaint, their manager from chennai made a long telephonic talk, bamboozling me with some more technical lingo, but the shock threat remains. He accepted his sets give shock but tried to prove that all tv sets give shock; only some may not perceive when they use cable network.
If all tvs made in this country give shocks, we as a nation are in for a shock!!!
Then this manager from chennai came and accepted that he was against removal of that component. He however brought a new printed circuit board and inserted in our tv.
Alas! This one also gives serious shocks.
It finally proves that all tvs made by samsung give dangerous shocks. Be careful.
No further action from them!
Samsung ignored my further mails and continue to sell their sets happily to hapless country men.
They do not belong to the class of nokia or sony.
It is dangerous. Any one of us can be next victim!!! It will not bother samsung.
What if, for them if some more get a shock in the multitude of millions in india?
I ordered a tv from pricemad - first they upsold me and then sold me a tv for $1600.00 they attempted to charge my credit card $3000.00. Then when I called them about it they first denied it (Until I told them the cc company had called me) and then tried to say they placed the order twice by accident which still would not equal that amount. They then kept arguing with me when I tried to cancel my order and hung up on me
The guy on the phone went so far as to ask me if I was canceling the order because he was in new york and liked the yankees - no joke intended - he was just rude.
My son bought a hand phone on 28.02.2008. On 19.03.2008 his phone droped once and its off automatically. when he switch on the phone half of the screen corrupted. Can't read any message. Can only receive call.
On 21.03.2008 my son took the phone to FIRST MOBILE GROUP SDN BHD in Terminal One Seremban for repair. They cant even provide my son a temporary phone. Until to date they had doing nothing to the phone- reason " the model is the latest and still new in market no spare part" It's almost 2 weeks. I feel very disapointed with SAMSUNG. I've been using other products and never had this problem even though the phone drops many many times.
SAMSUNG - U 'VE BREAK OUR TRUST!!!
PLEASE kindly give us a new hand set. We have no HEART on the old spoiled hand set. Pls put your self as a customer. RM500.00 is not a small money. My son is still a student. Because of your SLOW and POOR service I've bought A new SONY ERICSON phone for my son.
I wish to get an urgent reply from you, and hope to receive a NEW set soonest possible or otherwise I will definitely influents everybody for not buying your products .
Sorry- I'm too tired calling and talking to the service center and and calling your TOL-FREE. You are not profesional. Too bad n too sad.
Hi, I purchased a Samsung Refrigerator from Best Buy in September 2006. In March 2006 and prior the freezer...
There is a board right above the lcd panel on my 46" tv amongst other numerous boards, which samsung does not...
I purchased a stainless steel french door refrigerator model rf266aash on 11/10/2007. The refrigerator stopped cooling on 2/14/2008. I notified samsung and the store where it was purchased on 2/14/2008. A repairman came on 2/19/2007 and stated the computer was defective. He ordered another board and it did not come in until 2/26/08. It was installed and the repairman said the fans are working and I should not open it or store any food in it for 24 hours. He left and 3 hrs later I checked and the fans were not running and the temperature was 69 degrees in the fridge and freezer. This morning, 2/27/2008, it is at 70 in the fridge and 74 in the freezer. I called samsung yesterday and they were not helpful and rude. They said the repairman needs to come back. I called the repair company and they never returned my call. I called this morning and they said they would fit me in but could not give me a time. Be wary of samsung products as the customer service is terrible. I have had to eat out every day because I do not have anyplace to store perishable food. This is quite an expense on top of the huge inconvenience. I want a refund so I an purchase a reliable brand but know this will be a battle not easily fought. My next step is consumer affairs and the attorney general for nj. I will then approach the media.
Will not record
Will not load
Will not format
Is of no use
A waste of money
I will not buy samsung or recommend again.
My two month old barely used DVD drive stopped reading dvd's. When submitting a form to return the item, was given a confirmation number and told where to send it at my expense. Over a month later, the dvd drive was sent back by Hinet systems unopened. No reason for the return was given. I phone up customer service and was told the RMA number I put on the outside of the box was incorrect. That was the same RMA number I was told to put on the outside of the box.
So I was told to redo the online form, think treated me like it was fault. I did online again. Again I get the same invalid RMA number I was told wouldn't work. I call again. And told they don't accept optical drives in Canada. It would be sent to the states from Hinet in Missausaga. Again I tell them I sent it there and it was returned back to me unopened and I had to pay for shipping there and to receive it back.
I also find out I wasn't suppose to pay for shipping at all, it was suppose to be billed to their UPS account. I've gotten no where with them, have talked with over 5 people trying to put the blame on me. And no one wants to believe that the email they send from their people is telling me incorrectly what to do. I'm out the $35.00 I paid for the piece of junk OPP drive, plus the $21.68 for all the shipping back and forth.
I'm treated like a lair, idiot or criminal. I don't even want to own the samsung monitors I bought over the years and when they finally quit working I'm going back to Viewsonic.
I will never own anything samsung again after this experience. I finally gave up, threw the useless drive out and cried over this.
There is a 3 year warranty on the monitor. I have had it only 7 months, it is in pristine condition and it...
I bought a 50 inch samsung plasma from (hh junk) in august 2007. Bought the extended warranty because I wa...
I made the mistake of purchasing a samsung inverter air coditioner model sh12bwha in august. It worked briefly. When we contacted the service agent he diagnosed the problem as lying with the inverter. Replacement parts were ordered and after 4 weeks the wrong part was sent from sydney. Three weeks later the right part arrived and was installed by the service agent. The air con worked for three whole days!! And then broke down again. One service agent advises he no longer will work for samsung and the other one cannot come for 4 weeks!!
We have made over 40 calls and emails to samsung and related companies. No satisfaction yet. Have handed complaint to consumer affairs. We wait with bated breath. Oh yes, no one sells samsung airconditioners in darwin any more. I wonder why? Did I purchase the last one? I would not recommend this company to my worst enemy.
Bottom freezer door broke straight off 3 weeks after purchase and company says not covered in warranty b/c its "normal wear and tear". The ice maker is pathetic and puts out about 12 teeny cubes a week.
My husband and I purchased new phones in Nov, payed almost 300.00 which also made us renew a 2 yr contract with them. After getting the phones we continued to have problems with no signal and constantly dropped calls or just plain not getting any ring. I went in to complain and was told the phones were missing some updates that it should take care of it. NOPE went in again they said there was nothing wrong with our phones that our areas tower was being worked on, that it should be ok in a couple weeks. During all this time our 30 days was running out to get different phones... We finally today went to the cooperate office and spoke to someone there and he advised us that the samsung phones do not work in our area, and in fact there weren't even any TOWERS! So we were filled full of bs from these people so our 30 days would elapse. We have threatened to cancel our new 2 yr. contract that they roped us into, and we will REFUSE to pay it. At&t needs to be stopped from taking advantage of innocent people. The bill itself is enough with there hidden charges and fees!!!
I bought a samsung refrigerator 2 years ago and have had freezer problems since then. The freezer is on the lowest temperature and ice cream is so hard it cannot be dipped. The refrigerator is on the highest temperature and everything is warm. We run out of ice constantly & the freezer keeps freezing up. We have had the repairman out 4 times and he always says its fixed but it never is. I am going to call samsung & request a new refrigerator!!!
We lost power to the local community. All power in my house was dead. When power came back on the samsung refrigerator would not run. I contacted samsung support services. They told me since I did not have an extended warranty they would not help me. I have phoned several appliance repair companies and have had no luck with anyone who will service a samsung appliance. I have had this dead refrigerator for two weeks. It is one and a half years old. I thought samsung products were top of the line. Where is the support service? All I wanted was someone to tell me how to fix it or who to call to fix it. I understand there would be a cost because I did not purchase the extended warranty. I was told by several appliance service technicians not to buy samsung because of lousy support service.
I bought a samsung refrigerator on july 7, 2003. I boutgh a sr-l627evss 21.9 pc and in may of 2007, a shelf on my door cracked. Since I bought a prolonged guarantee, I called the company for the guarantee and they sent a repairman within two weeks to look at my fridge. After one month, no news. I called the repair company duclos & freres and they said they are still looking for the part and they will get back to me. It took 4 more months and finally I got a call from the owner benoit duclos and he says he cannot get the part anymore samsung has discontinued the part.
For a refrigerator that is below 5 years old and parts are already being discontinued is ridiculous. I paid nearly $1800 for this fridge and the service is absolutely lousy. This was the first and last time I will be buying any samsung product for the rest of my life. Basically it is like telling me to spend another $1800 for a new fridge because the part I need is discontinued. It may only be a shelf but what is next to break on this fridge???
Hopefully someone will read this and find me a goddamn part for my fridge.
I received following email on 12-dec-2007, stating i've won sort of money, its look like it's a fake email a...
While switch on ac two nos green leds are blinking.ac is not getting on. pcb&eye pcb are good kindly give tcech details. thanking you