Gyeonggi-do, England, Surrey
Me and my partner bought a Sumsung LCD 3 months ago. When we first brought it home and unpacked it the plastic around the tv was distorted and melted looking, we returned it and got another. On the 2nd Jan 2009 our Tv said check fan 2 on the screen and then over heats and turns itself off after 10 minutes. It is useless. We have a 5yr warranty and called samsung and they said it is such a common problem so they didnt need to come to our house because they knew what to do. They told us we would need to wait 2 weeks for the parts to arrive from Japan to fix the tv...it has now been 5 weeks...still no tv. I have called Samsung numerous times and the good guys where we bought it from and both partys have promised calls back that we have never recieved. You would think if it was a common problem that they would have the parts in australia ready on hand for when everyones samsungs overheat after they spend $2500, this is a far stretch for a student like myself to pay. My partners parents bought an LG LCD that broke, LG came and fixed it the next day...I know what brand i should buy next time...
I have purchase the tv on24/11/2008 from gupta electronics east rohtash nagar shahdara delhi 32. It has colours problem and sound problem. I made a complants on 7/12/2008. No [protected]. My tv sends to service station on 12/12/2008. It’s come back on 20/12/2008. But problem is still exist. On complant once again tv picked up by service centre on 22/12/2008. I am very upset by all this process. Now please change my tv. I should not accept repair tv.
Till date I have no response. Service center persons tolled me that there is no time limit it takes more then one months. I can not accept this type of service from samsung. I mail many times and call customer care and service center many times but all in vain. I have no option to complaints in consumer court.
K-14/3 s no 16
Inferior craftmanship! Couldn't get any assistance from samsung! Refused to assist with lost food due to...
I am getting the same run around from sears. I purchased this washer and dryer pair and am now not able to recieve it. They told me at the time of purchase that I would not be able to recieve it untill Feb 2009 and that was fine by me. Now I am told I can not recieve it at all. The washer and dryer combo options that they want to replace it with is a joke. The replacement washer and dryers offered are reguler price what I paid for the samsung on sale. Sears knew they could not fulfill these orders yet they took our money. Sears needs to take resposibility and offer a comperable (same size, same original price!!) washer in dryer in its place. Does anyone know legally what can be done email me [protected]@ymail.com???
On black friday 11/28/08 I purchased the samsung washer/dryer combo pair at the bf ad price of $999.98. I wa...
Purchased a new samsung side by side refrigerator 2.4 years ago. 9 months ago, the water filter exploded!...
Purchased a T260HD LCD monitor 8/29/2008 from NewEgg.com. October 6th, called Samsung to report that the picture was all washed out and that I would like to get the unit repaired or replaced (Transaction # [protected]). Wow... nice service people - looks like this will go well.
Three weeks later (umm... nice service people???), called back on a weekend and spoke with Shawn. He stated that Samsung had no units available to ship me so they would process a refund of the purchase. Someone was supposed to have called and let me know this but didn't. He said I had to call back on Monday and ask for the ECR (Executive Customer Relations) department so the refund could be processed. I uploaded my purchase order from NewEgg with Shawn's assistance for proof of purchase to the Samsung site.
Things are moving slowly but moving. I miss having a good picture on my TV so I went ahead and ordered another T260HD from Amazon (hind site being 20/20, I wish I hadn't).
Called back on Monday 10/27/2008 and spoke with Karen in the ECR department. She said I would be receiving an email with the return authorization and that it would take 14 to 21 days to process the refund after they received the faulty unit. Great!... finally getting somewhere!
Checked email every day for the next 3 weeks... no RA number from Samsung. Called back 11/21/2008 and spoke to Tyler. He resubmitted the request for refund to the mysterious people who approve of such things... said they don't have direct phone lines to them so all he could do was send another email request. I thanked him for his time and began to wonder if Samsung ever intended to refund my money.
Thinking that the squeaky wheel gets the oil, I decided to call twice a week until this is resolved. The must get a lot of this. Read on...
Called again 11/24/2008 and was sent again to the ECR department hold line (as usual). After about 80 minutes on hold, hung up and called back. Sent to ECR hold again. Hung up after another 45 minutes on hold. Now I'm furious... but still powerless. I have my new TV and it still works fine but the bad unit is still sitting on the floor, in the box, awaiting an email / RA number from Samsung. At this point, I essentially have $1100 in a functioning $500 TV.
11/26/2008 -Found a direct number to the ECR department [protected]) in another forum where some other poor customer was putting up with Samsung's poor service. Now they don't have my transaction number until I am talking to someone in the ECR department. Got the same story as last call... all Rachel from the ECR department could do was resend the email request to the mysterious approving authority. I voiced my dissatisfaction to Rachel who seemed unaffected by my complaints.
12/3/2008 - Still have to wait on hold for an average of 30 minutes but at least I get straight to the only people that have the power to send an email to the person/people that have the power to provide me with a stupid email with a return authorization and subsequent refund.
12/5/2008 - My hopes of getting a refund prior to Christmas and thus have some money to by gifts for my family have been dashed. Next step: call my credit card company and file a formal dispute to hopefully get a refund.
I already own a Samsung phone, two 22" computer monitors, an HD 32" CRT TV in my bedroom and now two T260HD monitors, one of which works.
I was going to purchase another T260HD for my kitchen and a 61" DLP rear projector for my living room in January/February to replace my aging Panasonic 50" rear projector LCD. Not happening...
I am now convinced that Samsung cares nothing about its customers and will therefore never purchase another of their products for the rest of my life. My friends, neighbors and family all consider me their technical adviser on electronics purchases... I will never again recommend Samsung products to them. Over just the next year, this will cost Samsung $10, 000 to $20, 000 in sales.
ECR now means Endless Customer Run-Around to me. Please do not purchase Samsung products.
We purchased the samsung tv 14 months ago, and have had 3 projection bulbs to blow. Even though we paid for extended warranties, the first time, we had to drive 4o miles to pick up the bulb and then install it ourselves. The warranty is supposed to be for in-home service. The second time, the bulb was mailed to us and we had to again install it ourselves and pay the shipping to return the blown bulb. Each time we have had to be without a tv for approimately 3 weeks, we were told it would be much longer if we coose to have a technician to come ot our home to fix it. Phone calls get us nothing but the run-around. We are very dissatisified with the shoddy service we are receiving after paying extra for an extended warranty. No one returns our calls, and they cant give us an exact dare when they will come to fix the tv. This is unexcusably poor service! It relects badly not only on Samsung but on Brandsmart as well.
After purchasing a 47" samsung tv ($1500) that needed a $500 repair only 3 1/2 years after purchase, I contacted samsung head office three times. Was totally ignored! I will never purchase another product with the samsung name... All they are interested in is the sale. Customer feedback/relations doesn't exist with this company.
Noticed a defect on the inside of the frame surrounding the lcd tv, after numerous phonecalls an engineer from VISUAL FX turns up, no use, after 2 more visits the engineer comes back, leave a shoddy loan set covered in duct tape...takes the TV set away in a thin cotton sack, leans it against a car in the road while he unlocks his van!!
Try to get a straight answer from Samsung - no chance! no idea when TV's coming back, who's paying for it, NOTHING! The repair company contracted out by them are worse! Who know's when the TV will ever be coming back!
Dear distingushed sir,
I have bought an lcd tv of samsung (La40n71bx) on may 7, 2007 in the local electronics chain store, su ning electronics store, in chengdu, sichuan, china. It was installed in my house on juen 22, 2007. After not more than half an year, the screen of this tv turned black with only sounds of the programme. So we asked the after-selling service department of samsung in china to repair it. After three times' repairement it did not work at all. Then the headquater of the after-selling service department of samsung in beijing, china, offered a new screen for me for free on 26 december, 2007. But still after a short time just before the earthquake of this year the same problem occured again! At that time my husband informed the after-selling service department of samsung in china, and they advised us to continue to observe it. That's exactly before this year's earthquake happed in my province, sichuan, in the may of 2008. After the earthquake, when we calmed down we still noticed the problem once in a while. On the evnng of november 25, 2008, it totally turned into a blank with a little dark light on my tvsreen. I informed the after-selling service department of samsung in china of this bad news, they send a repairman the next day and the repairmen examinde my tv carefully with a conllusion that it was the problem of the screen again!
But this time the after-selling service department of samsung in beijing, china, refused to exchange a new and qualified lcd screen for me for free, because, as they insisted, the time of guarantee of my tv was expired. I doubted weather they referred to authorized three gurantees for the tv products. According to it, all the tv products should be guranteed a free repairment, or exchange afted three usesless repairment wihtin one year, and if some parts of the tv products have been exchanged, the time for the three gurantees should be renewed. That means my tv screen should be exchanged with a new one for free. But they insisted on charging me for a new one.
I have three questions:
1. Since there is no specific law to regulate the three gurantees for lcd tv products in china, to which law or rule does samsung refer ?What's more, according to it, all the tv produces should be guranteed a free repairment, or exchange afted three usesless repairment wihtin one year, and if some parts of the tv products have been exchanged, the time for the three gurantees should be renewed.
2. If samsung referrs to the normal tvproduces ' three gurantees law in china, samsung should be well aware of the regulations in this law that a color tv should be guranteed for one year, with its main parts such as display tube within at least 3 years. Since an lcd tv has no display tube, its lcd screen should be its main part as display tube to a color tv.
3. As the same problem has happend to the sme part of my lcd tv which was exchanged not more than one year ago, how could the after-selling service department of samsung in china calculated its gurantee time from the very beginning of the buying.
I stongly object to the policy and attitude of samsung towards its consumer! I strongly throw doubt on the quality of any samsung's products! I confirmly require samsung to exchange a new tv screen for me for free and also provede me an authorized written gurantee for the quality of it with a renewal of the gurantee time.
College of foreign languages
P. R. C.
Congratulations ! i am pleased to announce to you that your email address has just won you Ј500, 000.00(gbp...
I bought a samsung tv from sears in may 2008. It began failing to stay on in september. The tv is still in the 1 year manufacturer warranty period. I've been fighting with samsung customer support (Mainly their ecr - executive customer relations) to get it fixed or replaced. I've been told the faulty part is on back order with no delivery time in sight. Since this is the case I was told that the tv falls within samsungs guidelines for a replacement. Now, after 8 to 10 calls and continual run-a-rounds, a request has been sent for authorization for replacement. That is the second time I was told that, by the way. This process has been going on for over 6 weeks now and I have no confidence that samsung has any desire to replace my unit since now they'll have to do it with a newer model as mine is considered last years model.
After talking with multiple customer service reps I have observed that they are less than truthful. When I can get them to talk at length about their processes and failures from the last calls I usually get a "new" twist to the previous stories. I get conficting statements between reps and find there are "new" things that need to be done or things that were previously done wrong that will take 2 to 3 days and they will call back with a status. Well, big surprise - that call never comes and 2 to 3 days turns into 4 to 7 days before we go through the whole thing again with a "new" solution.
At this point the battle is still being waged with no end in sight.
My recommendation: do not buy a samsung product unless you are willing to throw it away when it breaks, because samsung makes it nearly impossible to get warranty issues resolved.
A blue ray player that did not last through 10 dvd's.
I bought a brand new blue ray player from samsung 499 plus taxes, plus a 150 $ hdmi cable, which the future shop sales rep talked me into buying. Since I have a 46 inch samsung lcd tv at home, he told me it would be perfect.
So I paid lousy 683$ for the package, took it home and installed it... And I got to enjoy the player for about 10 dvd's... Then is started malfunctioning... So I read through the manual... And found out how to reset the dvd player... And it worked through another 2 dvd's and then finally quit working... It fell into a mode where I could not even reset it...
So, dissapointed as I was I decided to talk to my future shop sales rep... Which I had spend a good deal of money in the past years... Anyways... The unit being practically new... A few month old... I was told that, because I did not buy the extended warranty (rip off anyways)... I had absolutely no warranty with future shop... And I should return the player to samsung.
I did actually not wanted to return the unit at all... I wanted the blue ray expert to tell me how to reset the player again... But since I did not have the extended warranty... There was no help for me available...
Thats what I call customer service...
Stupid enough from me anyways... Because I received last x mas from my family a wireless headset... Which unfortunately never worked from the beginning on... Luckily my wife had bought extended warranty for those ones.
So I went back to future shop... And wanted to replace them... Unfortunately they where out of those ones... And I had to upgrade... So I bought the next better ones... And can you imagine... I wanted to transfer the warranty, because the first ones never worked form day one,... But... Not a chance... The 80 $ warranty was gone like a fard in a windstorm... I explained... That I clearly felt ripped off... But they did not care all that much for my hurt feelings...
Francly... I dont care all that much for the lost money... I am just dissapointed that people can get officially ripped off...
But one thing is for certain... They have seen me and my debit card the last time.
Future shop sucks pretty bad!!!
Order Number: BBY01-[protected]
Questions or Comments: I recently took delivery on a Samsung 61" 1080p 120 Hz Slim-Depth DLP HDTV HL61A750 SKU:8749474. All went smoothly and the television has performed well and has a good picture but, I was surprised to see it had the same type of motion artifact as my old Toshiba 57" CRT HDTV. There were subtle improvements though not to the degree that one might expect from a 120 Hz HDTV. I went through my manual and made sure I set the TV in the Dynamic mode to achieve the best image quality after making the proper adjustments. The TV presents improvements but, still the same motion artifacts. I became curious so I did my due diligence after the fact. And you know what I came to find out ? The aforementioned HDTV that had been advertised as a 120 Hz television on your website, and I retained printed copies, was actually a 60 Hz television. I was quite disappointed when this fact became apparent and have become quite angered by what appears to be either false advertising or possibly the blatant misrepresentation of merchandise. It also saddens me as a customer who has had pleasant dealings with Best Buy in the past. I thought I was buying a 120 Hz HDTV and got a 60 Hz HDTV. The main reason I bought the HDTV was to get better and more film like quality images with minimal motion artifact. Can we arbitrate this matter between us without involving any outside agencies and can you get me what you advertised ? Can you get me a true 120 Hz television of comparable size and quality at the same price ? As an adjunct to my previous comments, I had the same motion artifact in full 1080p when playing a Blue Ray disc. The bottom line is; your advertising promised one thing but I got another. If you are reading this Email and are not at the very least a supervisor you need to kick this up the change of command as this is a serious matter !
The experience I've had is pretty unbelievable, as I buy a lot of electronics. I bought a Samsung 52 television from 6ave.com 9/21/08. The TV had a problem after 7 days no display or sound totally dead.
The Samsung customer service is too bad and hung up the phone on me for couple of times as I asked for replacement for 7 day old TV. After a long struggle the local technician came in and told me that there is an internal power distribution problem and he has to order the part and it would take 7 to 10 business days. $2017+ TV works for only 7 days... Please don't buy Samsung TV.
On Aug. 24th 08 I return my less than 6 month old Samsung PC monitor fully expecting them to replace it that...
I bought a 32 inch samsung tv on april 29 that had a one year warranty.In early june the picture turned a dark color, then black. I took it offline and replaced with an old 20 year old tv while trying to get the original fixed. I called samsung and they said they would try to find a local repairman to repair the set. About a week later I decided to try the tv again. It worked and I called samsung and informed that it had repaired itself. It worked ok until august 22 when it failed again. After a call to samsung they located a local repairman to work on the set. On 29 august a local repairman came out, looked at the tv and ordered a new video board. Did not work. After unsuccessful attempts to get the repairman to fix the tv, samsung finally found another repairman to work on it. On october 4, a repairman came out, same problem and ordered another video board on oct 6. Nine days later on october 15, repairman called and said samsung called that day and stated they needed another number off the tv before they could send the part. Still waiting for my new tv to be fixed. I compained many times to samsung about the tv and lack of service, and requesting that they provide another tv or just return my money. Stated they couldn't do it. The botton line is that after almost two months I still am waiting for my tv to be repaired. Although the representatives at the company were very courteous and seemed serious about providing good service I am extremly upset about the compainies response, and still waiting for the problem with the tv to be fixed.
In the past I made the mistake of purchasing a "brand name" product, assuming that I would receive better services should things go wrong. However, this is a mistake I will not ever do again. I purchased 3 air conditioners, 2 tv sets and everything was fine until I needed customer service. I was told that I would have to pay to have my ac returned to my closest repair place, which happened to be in michigan. Being from wv I found this ridiculous. It was under warranty but the customer service people were rude. Told me there was nothing they could do about it. Fixed the problem myself. Took it out side and beat the crap out of it vowing never to buy nothing else from them. Last mother's day, my children decided to get me a new cellphone. Guess what they picked out? Yes! It's a samsung. Owning it just 70 days it completely died. I contacted them the first time to which I was told that it would cost me $65.00 for them to fix it. My children only paid 68.00 for it. I ask the man if he was on some kind of drugs. Still ticked off after a few days I decided to call back and complain to someone other than the customer service reps. This time I got a nice lady who said that what I was told by this man was incorrect and that I did have a years warranty and it should not cost me nothing. The cell phone has been sent off for several weeks and i'm still waiting patiently. I hope this one gets straightened out.
Word to the wise... Send samsung to bankruptcy. They are more than happy to tell you what you want to hear when something is purchased but then if you have a problem? Forget about it.
Tv's? 1 has already tore up right after warrenty expired and just idlely waiting for the others.
Is it a must for samsung to supply parts not before 3-4 weeks!!
I live in turkey.
I am very disappointed that 2 samsung products both became non operational within 6 months after I bought.
However the reason I buy samsung was eliminate these happens! I can understand things can broken.
Unfortunately, it is important samsung to fix them asap not within 3-4 weeks!
What a shame for samsung turkey, that they can not keep or supply parts immediately.