Samsung
reviews and complaints

Stolen Cell phone
[Samsung Galaxy Win] with a IMEI no [protected]

Hi, I have purchased a Samsung 1 ton split AC in 21-06-2009 on faith that I would get a worldclass service as they generally promise. But I found it totally wrong. Within 1 year the compressor got damaged and after 3 days the engineer visited and told us that it would be taken the next day and would be replaced within 1/2 days. But the next day they didn't came and when we tried to call them, they simply denied that they can't come today and can't tell us the exact date when they are going to take the damaged compressor.

My complaint number is : [protected].
Model Number : AS-12 EXA / 1 ton split
My mobile Number : [protected]
E-mail id : somnath.dey@gmail.com

Now God knows when we are going to get the AC running in too much hot climate out here. Hence it is suggested please think twice before purchasing Samsung AC's or may be the other equipments also, because ultimately the Service would be from the "Samsung" altogether.

from

Vishak
sopanam
sulthan bathery
wayanad
Ph- [protected]

I have purchaced a samsung monitor from your dealer SM soft, sulthanbathery, wayanad
and it was complaied your technition came to our house and said that the monitor cant repaired. He said that he will replace the monitor. For that he said to handover the invoice copy to M/S SM soft.After 1 month i went to the dealer and he told me that he forwarded itto the company.I waited and after 3 months the dealer asked me to talk to the service center manager, Mr thahir i contacted him and talked about the issue but he told me that he didnt get the bill copy so i again handover it to the SM soft.After 1 month i rang Mr thahir and he told that he forwarded the invoice copy to the company.regarding that the company will ready to provide 22 inch LCD monitor.Inorder to get that i should give my CRT monitor & around Rs 2000/- as DD to samsung.They informed me to contact within 2 weeks. after 3 weeks i didnt get any call, so i rang them and they asked me to send the DD.I done that.after 1 week i rang them but they said that this year will not provide the LCD monitor & they are ready to give it in the next year but i didnt agree with them. after that he rang me & are ready to give 16 inch monitor. He had to tell me this before i send the DD Allready 6 months passed such a reputed company like Samsung are doing this like to a customer?does the company have the right to service my monitor ? is it my mistake? i misunderstood that Samsung is the best for customer satisfaction.I hope that you will take a fine decision.

I purchased a Samsung fully automatic washing machine from M/s Paras Traders Karnal about 3 years ago-incredibly i have got the PCB replaced 5 times from the local samsung service centre-all paid--dont have the time to fight it out in the consumer court--an electrician now told me that the fuse is of a higher capacity and does not prevent high voltage from damaging the pcb-.after this i shall knock the doors of the consumer court--
baljit issar
555/7
karnal
enbee254@rediffmail.com

i bought a samsung 17 inches display for my comp.there is a spot on screen.i complained.nobody is taking responsibiity of it.if there is somebody who can do something can call [protected].otherwise i have been thinking to go to consumer court

i bought a samsung tft 17 inches screen for my computer it has a spot over screen.i complained nobody is being taking the responsibility.i m thinkking to go to consumer court.if any body can solve my problem can call [protected]

Samsung split ac 1.5 ton (crystal wine ), model no. AS18EFB

POOR QUALITY A.C.
On 04/06/2009, I bought samsung split ac 1.5 ton (crystal wine ), model no. AS18EFB for Rs. 28, 490 Invoice No.920 from samsung plaza ( Prop. United Electronics ), Rattan Tower, Namdev chowk, Circuit House Road, Jalandhar 144001, Punjab, India .
A.C. stopped working after couple of days .I made a complaint against it but no action being taken yet . I am very disappointed with services of samsung . i request you to please send a engineer to us so that it can be repaired... and if it is not repairable then with due consideration it should be replaced
THANKU.

RAGHAV GUPTA

JALANDHAR

i had given a complaint regard my air conditioner not working. the complaint no is [protected].

a technician from their serivce centre at bowenpally at hyderabad came on 2nd april and checked the a/c and confirmed the compressor needs to be replaced under warranty.

he said his office will revert.

i have been following up with the samsung service call centre since then, but till now no further response or action for rectifying the air conditioner.

i thought samsung was a good company with good products and service.

though their products are good the service is not up to the mark and needs to be more customer oriented.

SIR
I HAVE BOUGHT A SAMSUNG MOBILE PHONE(SGH-J600) FROM Secunderabad mobile shop. THE MOBILE SET IS WITHIN THE WARRANTY PERIOD.AFTER TWO MONTHS OF MY PURCHASE MOBILE SET HAS STARTED GIVING PROBLEMS. ITS VOICE SPEAKER GOES OFF AT THE TIME OF LISTENING TO THE CALL. I HAVE GIVEN THE PHONE TO SAMSUNG SERVICE CENTRE(CHENOY TRADE CENTER, PARKLANE, SECUNDERABAD) TO CORRECT THE PROBLEM .THEY SAID THAT THEY HAVE CHECKED THE SET AND THEY SAID THAT THEY DO NOT HAVE THE SPARE PARTS TO REPAIR THE PHONE.
I HAVE BOUGHT SAMSUNG MOBILE BECAUSE OF ITS GLOBAL NAME IN THE MARKET.
KINDLY SOLVE MY PROBLEM UNLESS I HAVE TO SALE MY MOBILE

Sir im using samsung g800 mobile phone. i had complain i went to the customer service center at panaji near the tata show room 2 months ago they said the mobile strip has gone and they dont have it in stock, So i use to call and check every time, the use to tell me ill call u back and there was no reply, 3 days before i called them the same thing, today i called on 6641000 some 1 named vivek ans the phone and i told him, The way he ans the phone as if he was not interested to help me, he directly cut down the phone on my face, and then the phon was busy for an hour, I dont know what to do, I payed 19, 000 for my phone, And now i feel i made a wrog decision in buying it, Samsung name is globally but in coustmer service center its Zero.

Dear sir,
I have purchase 2-TFT color monitor ( 740NW ) from ASTRIC COMPUTER, C.R. AVENUE. KOL-72 DATED ON 22 aUG 2008.
One of them when start the computer a blue/green line vertically appear. I am also complin your customer care and they send engineer and they decided to replace the TFT. But still 2 weeks running they are not respond anymore. I am also again inform your customer care but still they are not respond. I am now puzelled and hopeless.Please do something.
For your information I have given you the full details below :
PURCHASE FROM : ASTRIC COMPUTER. C.R. AVENUE kOL-72.
MODEL NO :740NW
MODEL CODE :LS17HANSB/XTP
PURCHASE NAME : DIPA DAS
MY TELEPHONE NO : [protected]/[protected].

I bought a 25' flat tv model plano from beter deals janakpuri in the month of feb2008. I found some problem shows in my tv.I book a complaints on [protected] . I got a bp no. [protected] dated 04/09/2008. A mechenic visit on 05/09/2008 and adjust his friquency through remot control.But he not final set friquency. He told me i visit within a week with a memory IC from samsung and replace it.
You do not call any others.next day another day mechanic visited my home and adjusted the frequency.but he also fail.next day i received a sms thanks to solve my promblem.I came to know surprised that my promblem as it .How a mechanic cheat me.I go to my dealer and book a complaints dated 08/09/2008 .but i regreatfully write no man visited till date to solve my promblem. If you not solve my promblem I can move the consumer court.

My husband upgraded in March at Cell C to the SAMSUNG D900i - after five months - August 28/08/2009 - the LED screen busrt for NO reason - the phone was in his top shirt pocket (where he alwasy keeps his phone ) whislt he was driving. When he took the phone out to make a call - we saw that the screen has burst - when we took the phone to Cell C on Tuesday 2/9/2009 - we were out of town for the weekend - they said that the product is NTO under gaurantee and that the warenty does not cover the LED screen -, and that it is impossible that the screen can bust for no reason! - I CAN DECLAIRE WITH WITNESSES UNDER OATH THAT PHONE WAS NEVER DROPPED OR BUMPED AGAINST ANYTHING - Neither Samsung or Cell C is interested in my problem - Can you may be help

I am having a mobile phone Samsung D900i (silver colour) and it was stolen before 15 days its IMEI NO IS-[protected]
it is having a facility of mobile tracker but still i am not able to get it back so please try to track it as soon as possible.

IMEI NO IS - [protected]

Thanks & Regards
Chintan Shah
Email - chintan_k01@rediffmail.com
M - +[protected]

Dear

During my tour to Chine, I have purchase Samsung Anycall Mob Model No SCH-W579 Model.

I am unable to view video files in the said mobile. I would like to know what format of video file supports this mobile. Even i do not have User Manuual in English.

Please help me out to utilise this mobile to its features.

Dear

During my tour to Chine, I have purchase Samsung Anycall Mob Model No SCH-W579 Model.

I am unable to to video files in the said mobile. I would like to know what format of video file supports this mobile.

We need to shift from gurgaon to Delhi . For that we made a service request to dismantle air conditioner. Despite to repeated request, no one turned up for the work. It was the third of the request and we are getting a call that the work is still delayed because the call need to be transfered to Delhi. Doesn't it sounds funny on the third day of the complaint. Our whole work is getting delayed because of this. Samsung authorities need to be more responsible for there act . Just a day before this call, they told us that person named baljeet is on his way and he'll reach by 8 at our place. They kept us waiting for so long and no body turned up. The very next day, they called up telling me that this request need to be transfered to delhi. This is something that appears really funny.

The fact is to install AC, they get more money and to dismantle the amount is less. So they are postponing the work and harassing us.

Samsung Duos Ace mobile problem started immediately after the warranty period. Chennai service centre told me the problem was in the mother board and could not be repaired. Now I have exchanged it for buying a Nokia. I paid 13000/- for Samsung mobile; exchange offer fetched me 2300/- What a loss!
Samsung LED TV 32 immediately after the warranty period. Service engineer told me that the back light is out. They don't give it separately, comes only with panel. Cost 13000/- service, transportation and all extra.
How calculative the manufacturer is in giving trouble to the customer immediately after the warranty period!
Quality control dept in India should collect details about the failure rates immediately after the warranty coverage

Dear manager,

My mob got wi-fi problem went the service
Center 05/07/2014 they change the mother bord or done the service. After service my mob not working proper way..again went for service 15/07/2014 they asking mother bord there is liquid not used the mobile after taking from service center how it's possible there is liquid. Service person change the original part and second hand part given my mobile..please help to get the solutation...

Regards,
Ram
Mob [protected]

I have purchased samsung Galaxy S5 on May 16th 2014 and they have assured Rs.5000/- coupon within 72 hours of the purchase. But till today i have not received any coupon.

regards

anita

[protected]

Hi
I purchased a 1.5 ton window A/c in the year 2011 with Model No "AW182ZC/2011". Last year, there was a problem of gas leakage for which i paid 2500 to get the a/c in the working condition. This year, the A/C was not functioning, we called up the Samsung customer care service and were assigned a complaint no - "[protected]". The executive came to see our A/C last week and said that we have to incur an expenditure of INR 7, 000 on account of cooling coil, gas leakage, compressor problem. We informed the customer care executive that our compressor of our A/c is still under the warranty period of 5 years and should be repaired free of cost. But the customer care executive was stubborn and said that till the time we dont pay an amount of INR 5000 for the cooling coil he would not look into the compressor. We requested him to look into the compressor several times but he refused us outrightly till the time we are ready to pay 5000 for cooling fire and after the compressor issue gets sorted we need to pay 2000 for gas leakage as well. The problem doesn't end here. The executive without solving our problem started demanding a visiting charge of INR 450. But we refused to pay the same as our problem was not solved. We again called up the customer care to inform them that our problem was not solved yet and they said another executive would call us and address our issue. The same executive called us up and said the same thing that till the time we don't agree to pay INR 7000, our compressor would not get replaced. We have been calling customer care several times but they are not addressing our problem. I never expected SAMSUNG to be addressing the grievances of their customers in such a manner rather they are harassing their customers by providing such degraded services whose only aim is to mint money from their customers without fulfilling the promises made at the time of purchase. The customers have no other job but to keep calling Samsung Service Centre all throughout the day and keep complaining without getting anything in return. This kind of customer harassment will only end up reducing customer base of Samsung as Samsung no longer can live upto the expectations of its consumers. Its better for us to switch to other brands rather than calling up samsung everday with no solution to our problems. Please look into the matter as a consumer doesn't buy an A/C with an intention of using it for 2 years only and then get harassed by its customer care whose only objective is to mint money out of it's customers.

Samsung onsite service is a con job. My 42" LCD tv had a bad screen, when the service engineer checked the tv part by part he said that the gel in the tv has dried hence there is no other option than changing the panel. And thud would cost rs. 32000. However after repeated complaints they never gave any other option. So I decided to get a local electronics repair shop guy to check my tv to confirm if what the authorised samsung service engineer said was true. But the local service guy returned the tv in 6 hrs time and charged just rs 3000. It was a problem with the ic and not the panel. My tv is now as good as a new one. And not to forget. The service engineer offered to exchange my tv for a new one and that the company would offer 5000 rupees for it. So I would advice all who read this to be careful when u let a service engineer check your products. And confirm that what they say us true before considering their recommendations.

I had taken new mobile (Model No- GT-B7510, galaxy pro) on 15.07.2011 and 19.07.2011 it has started creating problems as sudden shutting down and lack of battery back up.On 25th July 2011 I had given the mobile for rectification to samsung service center.They kept the mobile for 3 days & informed that there is problem in soft ware we have rectified the same. But till date I am facing the same problem.I had been to service center today i.e. 8th Aug 2011 again they kept my mobile & not answered proper for my complaint. Why should I use this set which is giving problem since i have procured the mobile.I want the replacement & compensation for the loss I am facing.

I have been a Samsung Loyal for many years now. I have two Television sets, two A/c and two refrigerators of Samsung at home but your after sale service in Rishikesh Uttrakhand is so bad that all I want to do is throw every equipment out. your authorize dealer in the area is rude and has major responsibility issues. The entire season of summers I have spent without an A/c although I have two at home( which do not work). The refrigerators have a mind of their own and only work when it wishes.

Samsung service center for phones in Domlur (Bangalore) takes the award for pissing off customers. Dishonest, rude and just plain being_an_ass syndromes...

One guy tells me my phone's warranty is only for 5 months. My reading through the guarantee card for 5 minutes when I bought the phone really paid off. I challenged him and then he agrees that it is actually 6 months. He was also pissed off about my stopping his repairing of a Nokia mobile phone. Yes you heard me right... He was busy working on it when I was right there..

Then a girl (supposedly the manager there) who barely speaks passable English and tells me my power chord cannot be changed because it has physical damage. The damage she refers to is actually a small bent near the connector (resulted from my trying to make it work when it stopped working). She turns me away.

I could never use my Galaxy 3's headset because everyone complained they can't hear. I could clearly hear them though. It's plain clear that Samsung has provided low quality accessories to reduce the cost involved and of course to increase profits. "For those stupid Indians this will do!".

Anyways now they are washing off from even providing warranty support for the defective parts.

Amazing... Just amazing. I know you guys treat your employees like cattle. But now customers added?

And lastly, their customer feedback for service makes u enter all the details and then complain something about some unfilled field and kick you out. "Don't even complain! This is what you deserve!"

Thank you O my Korean overlord...

Indians are always treated bad... now it's just your turn...

hi friends.. i downloaded opera mini from m.opera.com which is compatible to chat 322. but after download finishing the installation cancelled automatically and it says ” Downloaded jar are invalid” . but my friend also using chat c3222. it supports snaptu, nimbuzz, operamini 4.2 etc. can u help?

NO RESPONSE FROM SERVICE CENTRE NOIDA

there is no response from the samsung service entre noida i have given my phone and they are not evwen picking up my call

he is right from his side
you should send some feed back to him
or should send him a rewsonable mobile set for apololizing

Sir,
I have given for service my on 03.11.08 Mobile J 150 for replacement of LCD at Hi tech solutions Anna Nagar Purhcased on 08.10.08 at POOrvika valasaravalkam

I have not received a single feedback from your authorised service centre

Is this the status of SAMSUNG SERVICE STANDARD

i AM VERY SORRY TO SEND THIS MESSAGE

I CAN GO FOR EVEN CHINA MOBILE I CAN BUY TWO FOR THIS RATE
PEOPLES ARE RELIABLE WITH NOKIA ONLY

I WANT FEED BACK FROM UR END AT THE EARLIEST

TKS

RAMACHANDRAN
[protected]

Hi i agree for all you said.
I think they are only interested to sell there product only by cheating people (showing all features with reasonable price).But after using the mobile 3-4 months that will get major problem. I too in that group.

I understand what you are talking about. NEVER SAMSUNG AGAIN!

My samsung refrigerator stopped cooling. I filed the complain on companys call centre toll free number and the people from the same visited my place. They fillied in the gas and charged Rs. 1600/- for the same without giving the receipt. Next morning the cooling disappeared. They visited the place again and changed the timer charging Rs. 1200/- and same without the receipt. On asking for the receipt they created a scene outside my place and my old in laws gave off the amount. When we reached the place and called up the call centre people enquiring about the rates and receipt they arranged the conference from the service centre and what was told made me felt cheated. The cost of gas filling was Rs. 1250/- and timer was Rs. 590/- and when the company people pressurised tthe service centre person he promised to courier the receipt for both the jobs. After fort night I called again and the service person denied of filling the gas and for the timer receipt he gave me the docket no. of airstate india courier which I was unable to track till date 2 months have passed and the receipt has not reached the place and on top of all ice maker is out of order since the date of repair. Company people seems to be helpless as they don't have any control over the samsung authorised dealer in Benajhawar Kanpur U.P. India. Arpana Awasthi

Same exact thing happened to me. It still isn't fixed.

I will never buy another Samsung product. The internal LAN stopped working. I went through all the trouble shooting steps and still could not connect to WiFi. I spoke with tech support twice 12/06/15 with no resolution. I spoke with tech support this morning, gave him the reference number and he could not find it. Then began to question me about who gave me the reference number. His solution was to take the TV to Consumer Electronics for repair. I too wish I had done more research before purchasing a Samsung product.

never samsung again

I have 3 Samsung TV's and a camcorder that I love. Therefore, when my daughter was married, I went to Lowes and picked out a W/D set. The first thing that threw me off was the washer was about the same weight as the dryer. Washer lasted 1 year and quit, giving a code. For the next 3 weeks we tried to get Customer Service to even tell us if it was in warranty. Maybe it's computer panel which has a longer warranty. They set up service center who never showed, then another who didn't carry any Samsung parts. Daughter was pregnant and on a third floor apartment 100 miles away. We finally bit the bullet and got her going. Samsung never followed up on the problem. L Freeman W Monroe, La

...another thing, i believe Samsung should stand true to their products, and offer customers a rental unit while we wait and wait and wait for the repairs or returns...like i said before, its complete B.S...DONT BUY A SAMSUNG!

for starters i am a loyal, and truthful guy, i have purchaced many big screen tvs, and will NEVER again buy any SAMSUNG products, they do not return phone calls, or honor returns...im going threw it as i write this, 2000.00 tv and its been a week, they told me no tech will come to my area, but also that i cant return it to the store...complete ###! IF anyone is looking to purchase a tv, with all the choices to pick from...DO NOT WASTE YOUR TIME, DO NOT BUY A SAMSUNG...TRUST ME!

Samsung's lousy after sales service is alive and well here in Australia also. Looks like it is a global problem. In which case, I assume refusing/failing to honor warranty claims or failing to deal with them in a reasonable time and manner is a matter of Samsung POLICY/STRATAGY, rather than just an anti-customer-warranty culture in local after sales service centres.
Thank you Samsung for wasting another 6 hours of my time today, which I spent in phone queues trying to lodge a complaint about ### service and arranging and waiting for a warranty pickup that did not happen - for the 3rd time! Guess I should be grateful that I did not have to start from scratch and re-lodge the entire warranty claim AGAIN, as I have also have to do previously. Hope I haven't spoken too soon.
By the way, the courier company hired to collect my computer from my home, DOES NOT collect parcels from homes in country areas. I established that with 1 phone call direct to the courier company. The courier company sends the job to their agent in my area, except the 'country agent' is a country general store and does not provide a courier service. Hence no pick up for the 3rd time. I established that with 1 call direct to the 'agent'. So much for a Samsung supervisor's assurance this morning that my warranty claim had been escalated to priority, due to the excessive delays, and my monitor would definitely be collected today.
The 110cm Samsung LED/LCD widescreen TV I planned to buy this month is definately OFF my shopping list, permanently.
Kerry Peterson
Western Australia

Good luck to you.
My new Samsung 3D plasma TV die after 42 days. I have been waiting for service since Dec 3, 2010 - 145 days ago. The "Service Call Center" is useless & lied constantly.
On April 1st (day 120), someone from Samsung Electronics Canada called to offer me a Service Exchange. After another 25 days, nothing happens. She will not response to my phone messages & emails. Calling to the "Service Call Center" results in another 30+ minutes of lies. The person even told me they will have a NEW unit ship to me in 2 days.
However, we are supposed to get a "RA Credit" issued to FutureShop to do an exchange locally. So many times they told us something are coming in 3 weeks, then they changed the story so I need to call the "Service Call Center" again. My service ticket: [protected]
Can you imagine 145 days without a TV, after you paid for it. I wish you luck.
We as consumers have to come together to protect our rights.

Android version : 2.2
Device - Samsung Galaxy 551

Hi, I have my office email configured. When I reply to an email, HTML tags gets appended to the email like below

"Test"

If you note, in the above text, "Test" is the actual email body that i sent, but it gets delivered like above.

please help how can i remove this tags and or i have to install another application?

I have no complaints of the customer service regarding Samsung. My complaint is that there products are not worth buying. I first bought a camcorder, which worked for about a year before it wouldn't record anymore. Also during that time I bought a front loader washer and dryer. Big mistake. I have had a repair man out to the house 4 times in the last 5 years repairing the front loader. Mostly electrical and leaks. Then my dryer stoped working, also an electrical problem. So, I will not be buying Samsung ever again and I will make sure to let every one know, not to buy Samsung products; Samsung's products are not reliable or cost effective.

Josh and Michelle Bushey
Anderson, California

I purchased a 50 inch DLP Model:HLR5067waxx/xaa approximately 3 1/2 years ago. Within the 1st year I had the green screen syndrome and notified samsung. A certified tech replaced the computer board. It worked fine for two additional years and had a relapse again. This time the warranty was over and am Sh(* out of luck. I have read and found hundred of people complaining about the same product defect. I was advised to contact the New Jersey complaint division. I will, my question i how about everyone with these similar issues aue sasung and get something for their defected units. we paided thousand of dollars and only got 15% usage. I smell complete fraud on behalf of samsung.. what do we do next after crying and no one listens...

My samsung rs267 lasted two years before the fan started breaking down and the display quit. Never buy a Samsung again, not a quality product.

i am facing the same problem. wondering whether there is anything we can do. i will be going down to kick a fuss later. despite my high hopes of samsung and omnia, i have gone back to nokia phones.

YES! i totally agree and empathise coz that is the problem i am facing currently! I bought Samsung Omnia last month and had been to the customer service cntre thrice! Last week, i sent in for the 3rd time and they told me 3-4days the phone will be ready. But nobody updates me of the status until i made another visit down to the svc centre and they actually told me they couldnt give me an answer when can the phone be returned to me! OMG this is ridiculous ; lousy technology + lousy service!
I purchased a PDA phone for convenience, but not only could I nt use the phone at ease, i had to bear with such nonsense from their service centre! With such lousy service, I dont see Samsung's effort in retaining customers to stay loyal to their brand!

my mob will be lost at college

We have a rs255 that does the same thing ... maybe get TWO whole cubes and the rest are SHATTERED!

WTF?