Genius Pack Travelers Reviews and Complaints

Latest Reviews and Complaints

Dave Meanor of Cypress, US

Aug 08, 2023 3:42 pm UTC

Verified customer

Genius Pack Genius Pack Shipping

My order has been apparently lost and I cannot get ANYONE from Genius Pack to return a call. UPS is stating that the order is “delayed” and has been saying this since July 30. GP sent the shipment July 21. UPS now wants the sender to submit a claim but I can’t get anyone’s attention at Genius Pack to talk, text, or answer new emails. They state it basically isn’t their problem.

My order # 84688

Desired outcome: Someone helpful

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How responsive is Genius Pack's customer service?

0 Resolved

1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

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Genius Pack has received 1 complaints on ComplaintsBoard. The first reported case, Genius Pack Shipping, was published on Aug 8, 2023, and the most recent complaint, Genius Pack Shipping, was posted on Aug 8, 2023.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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Is Genius Pack Legit?

Genius Pack earns a trustworthiness rating of 63%

Generally safe, but check closely before sharing details.

Our conclusion: Genius Pack's operations, reviewed by ComplaintsBoards, appear mostly legit but with some concerns. Be careful and read customer feedback before dealing with the company. Negative reviews may indicate potential risks.

Geniuspack.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Geniuspack.com you are considering visiting, which is associated with Genius Pack, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

Geniuspack.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The geniuspack.com may offer a niche product or service that is only of interest to a smaller audience.
Genius Pack protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
We conducted a search on social media and found several negative reviews related to Genius Pack. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.