The complaint has been investigated and
resolved to the customer's satisfactionResolved Samsonite — luggage warranty
resolved to the customer's satisfaction
"handle anything that you can throw at it" and similar such claims are made by Samsonite and we pay a premium price for their products yet when damage occurs and we act to rely on the warranty you will soon realise that such claims, like their are worthless. For example one of the many exclusions from the warranty is damage caused during airline travel.
See the attached photograph, this recently happened on a flight from Singapore to Busan, one of the four wheels has been forced into the case. No matter what this cannot simply be a question of poor handlng / mis-handling, besides does this company not claim its products are indestructible ?
I filed a warranty claim with Samsonite's Korean office which was dimissed without consideration. The Korean office even sent me a document titled "written opinion" requesting I fill in the blanks. This document is a disclaimer and was sent without any reference or consideration whatsoever.
Shoddy, very shoddy and leads me to question why I should pay a premium price for Samsonite products particularly if the warranty is effectively meaningless.