SUBMIT A COMPLAINT

Salama Insuranceaddition of medical insurance of a new employee in the company.

1
M Aug 06, 2018

Dear Sir,
i want to bring one complaint into your notice which is on going by 45 days. Our company Muhammad Saad Nawaz Est. added a new employ into their team as per new laws Saudi laws his medical insurance has to be done from the same insurance company as of the other employs. So we contacted Salama Insurance company as we do always and the person we contacted was Mr. Syed Fasih as per my information and emails are attached below. Your Company (salama insurance ) charge as the full year amount of cash of that person as per your system error. we paid the cash but when we receive the policy it was for 2 months only. We asked for refund the person Agreed but still we didn't receive any. He is trying to play with us and now i am wanting for your action.
Hope that this issue will be resolved soon. Looking forward for your prompt action.
The previous Email conversation is as below.

Dear Zaid,

For your record.

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: Faisal Javed
Date: 02/08/2018 4:30 pm (GMT+03:00)
To: Syed Fasih Hashmi
Cc: ms.[protected]@sancontracting.com
Subject: Re: New Addition for Medical Insurance (Muhammad Saad Nawaz Est.)

REMINDER!!!

Regards,
Faisal Javed
[protected]

From: [protected]@sancontracting.com
Sent: Monday, July 30, 2018 2:16 PM
To: Syed Fasih Hashmi
Cc: ms.[protected]@sancontracting.com
Subject: Re: New Addition for Medical Insurance (Muhammad Saad Nawaz Est.)

Dear Fasih,

Our pro rata charge issue has not been solved from your side as we requested since 12th of June, its more than 45 days and still this issue has not been solved, even you didn't replying about this issue.

Kindly solve this issue within 7 working days.

Looking forward for positive & professional response and deduct your SR. 157 from our outstanding balance.

Thanks & Regards,
Faisal Javed
966-[protected]
Email reply
From: Syed Fasih Hashmi
Sent: Monday, July 30, 2018 2:04 PM
To: Faisal Javed
Cc: ms.[protected]@sancontracting.com
Subject: RE: New Addition for Medical Insurance (Muhammad Saad Nawaz Est.)

Dear Mr. Faisal,

Please find attached invoice and clear the outstanding payment.

Thanks & Regards,

Syed Fasih Ul Kalam
Sales Accounts Manager
SALAMA Logo Small
Tel: +[protected]
Fax: +[protected]
Mob: +966 [protected]
syed.[protected]@salama.com.sa

From: Faisal Javed [mailto:[protected]@sancontracting.com]
Sent: Monday, July 23, 2018 12:27 PM
To: Syed Fasih Hashmi ; Zaid Dawood
Cc: ms.[protected]@sancontracting.com
Subject: RE: New Addition for Medical Insurance (Muhammad Saad Nawaz Est.)

Dear Fasih,

Find attached new form as requested.

Kindly update his policy in the system today, its 7 days delay now.

Waiting for your prompt response.

Thanks & Regards,
Faisal Javed
966-[protected]
Email reply

From: Syed Fasih Hashmi [mailto:Syed.[protected]@Salama.com.sa]
Sent: Sunday, July 22, 2018 2:11 PM
To: Faisal Javed ; Zaid Dawood
Cc: ms.[protected]@sancontracting.com
Subject: RE: New Addition for Medical Insurance (Muhammad Saad Nawaz Est.)

Dear Mr. Faisal,

Urgent

Please find attached herewith New Health Declaration Form.
Kindly filled this form with stamp and revert to us as soon as possible.

Thanks & Regards,

Syed Fasih Ul Kalam
Sales Accounts Manager
SALAMA Logo Small
Tel: +[protected]
Fax: +[protected]
Mob: +966 [protected]
syed.[protected]@salama.com.sa

From: Faisal Javed [mailto:[protected]@sancontracting.com]
Sent: Sunday, July 22, 2018 11:29 AM
To: Zaid Dawood
Cc: Syed Fasih Hashmi ; ms.[protected]@sancontracting.com
Subject: New Addition for Medical Insurance (Muhammad Saad Nawaz Est.)

Dear Zaid,

Kindly find attached all the documents and check the email below sent to Mr. Fasih.

Looking forward for update his insurance in system as soon as possible.

Thanks & Regards,
Faisal Javed
966-[protected]
Email reply

From: Faisal Javed [mailto:[protected]@sancontracting.com]
Sent: Tuesday, July 17, 2018 1:51 PM
To: 'Syed Fasih Hashmi'
Cc: 'ms.[protected]@sancontracting.com'
Subject: RE: New Addition for Medical Insurance (Muhammad Saad Nawaz Est.)

Dear Mr. Syed,

Kindly find attached filled form for one employee who is transferred to our establishment on 9th of July 2018 and new addition request document along with iqama copy & GOSI print.

Please update his insurance in system as early as possible.

Thanks & Regards,
Faisal Javed
966-[protected]
Email reply

From: Syed Fasih Hashmi [mailto:Syed.[protected]@Salama.com.sa]
Sent: Tuesday, June 5, 2018 11:38 AM
To: Faisal Javed
Cc: ms.[protected]@sancontracting.com
Subject: RE: New Addition for Medical Insurance (Muhammad Saad Nawaz Est.)

Dear Mr. Faisal,

Please find attached DN as requested.

Thanks & Regards,

Syed Fasih Ul Kalam
Sales Accounts Manager
SALAMA Logo Small
Tel: +[protected]
Fax: +[protected]
Mob: +966 [protected]
syed.[protected]@salama.com.sa

From: Faisal Javed [mailto:[protected]@sancontracting.com]
Sent: Monday, June 4, 2018 6:05 PM
To: Syed Fasih Hashmi
Cc: ms.[protected]@sancontracting.com
Subject: RE: New Addition for Medical Insurance (Muhammad Saad Nawaz Est.)

Dear Mr. Syed,

Find attached new scanned copies for both members as requested.

Please note: do update policies in the system by 11AM tomorrow as I have appointment after that.

Thanks & Regards,
Faisal Javed
966-[protected]
Email reply

From: Syed Fasih Hashmi [mailto:Syed.[protected]@Salama.com.sa]
Sent: Monday, June 4, 2018 11:50 AM
To: [protected]@sancontracting.com
Cc: ms.[protected]@sancontracting.com
Subject: RE: New Addition for Medical Insurance (Muhammad Saad Nawaz Est.)

Dear Mr. Faisal,

Kindly resend Iqama copies of the following members;

1. [protected] Rashid Ali Khan
2. [protected] Muhammad Harun Ali Khan

Note: Iqama Copies of both should be scanned.
Please send as soon as possible to avoid delay in addition.

Thanks & Regards,

Syed Fasih Ul Kalam
Sales Accounts Manager
SALAMA Logo Small
Tel: +[protected]
Fax: +[protected]
Mob: +966 [protected]
syed.[protected]@salama.com.sa

From: [protected]@sancontracting.com [mailto:[protected]@sancontracting.com]
Sent: Monday, June 4, 2018 3:25 AM
To: Syed Fasih Hashmi
Cc: ms.[protected]@sancontracting.com
Subject: RE: New Addition for Medical Insurance (Muhammad Saad Nawaz Est.)

Dear Mr. Syed,

Kindly find attached all filled forms, new addition request document & payment receipt.

Please update their insurance in system as early as possible & provide us VAT invoice.

Thanks & Regards,
Faisal Javed
966-[protected]
Email reply

From: Syed Fasih Hashmi [mailto:Syed.[protected]@Salama.com.sa]
Sent: Thursday, May 31, 2018 12:11 PM
To: [protected]@sancontracting.com
Cc: ms.[protected]@sancontracting.com
Subject: RE: New Addition for Medical Insurance (Muhammad Saad Nawaz Est.)

Dear Mr. Faisal,

Thank you for your email. As also discussed earlier, SALAMA has the lowest rates in the market with no further provisions of discount.
Unfortunately the rates are fixed in our system with no provision of any amendment.

Furthermore, I am attaching herewith Screenshot which shows pricing per person.

Hope its clarify,
Note: If you need any assistance or have any further query please feel free to contact us.

Thanks & Regards,

Syed Fasih Ul Kalam
Sales Accounts Manager
SALAMA Logo Small
Tel: +[protected]
Fax: +[protected]
Mob: +966 [protected]
syed.[protected]@salama.com.sa

From: [protected]@sancontracting.com [mailto:[protected]@sancontracting.com]
Sent: Wednesday, May 30, 2018 5:14 PM
To: Syed Fasih Hashmi
Cc: ms.[protected]@sancontracting.com
Subject: RE: New Addition for Medical Insurance (Muhammad Saad Nawaz Est.)

Dear Mr. Syed,

Previously the rates we get was much cheaper.

Please provide the breakdown of each member with discount as requested by our management.

Looking forward for the discounted price.

Thanks & Regards,
Faisal Javed
966-[protected]
Email reply

From: Syed Fasih Hashmi [mailto:Syed.[protected]@Salama.com.sa]
Sent: Wednesday, May 30, 2018 12:55 PM
To: [protected]@sancontracting.com
Cc: ms.[protected]@sancontracting.com
Subject: RE: New Addition for Medical Insurance (Muhammad Saad Nawaz Est.)

Dear Mr. Faisal,

Please find attached herewith form which should be filled signed and stamped.
Moreover, please also send request letter for addition of 11 person on your letter head.

The premium due is SR. 4, 925/- Including VAT.

Thanks & Regards,

Syed Fasih Ul Kalam
Sales Accounts Manager
SALAMA Logo Small
Tel: +[protected]
Fax: +[protected]
Mob: +966 [protected]
syed.[protected]@salama.com.sa

From: [protected]@sancontracting.com [mailto:[protected]@sancontracting.com]
Sent: Wednesday, May 30, 2018 5:34 AM
To: Syed Fasih Hashmi
Cc: ms.[protected]@sancontracting.com
Subject: New Addition for Medical Insurance (Muhammad Saad Nawaz Est.)

Dear Mr. Syed,

Kindly find attached iqama copies of new addition to our establishment (No. [protected])

Please send the competitive rates for them & document requirements as early as possible.

Regards,
Faisal Javed
966-[protected]
Email reply

From: Syed Fasih Hashmi [mailto:Syed.[protected]@Salama.com.sa]
Sent: Monday, December 11, 2017 10:44 AM
To: [protected]@sancontracting.com
Subject: Receipt

Dear Mr. Faisal,

Please find the attached receipt as requested.

Thanks & Regards,

Syed Fasih Ul Kalam
Sales Accounts Manager
SALAMA Logo Small
Tel: +[protected]
Fax: +[protected]
Mob: +966 [protected]

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