The complaint has been investigated and
resolved to the customer's satisfactionResolved Saia Motor Freight — Trashed material then lied about it
resolved to the customer's satisfaction
My shipping broker hired SAIA Motor Freight to ship a pallet of solid bamboo plywood to a customer in Chicago. I took several digital pictures of the pallet of plywood IN THE SAIA TRUCK and eMailed it to the customer and cc'ed shipping broker the day it left my shop.
A week later my customer emails me with a pic of the pallet they received and said that SAIA damaged the pallet and destroyed a sheet of plywood. This stuff is expensive, so I asked SAIA to compensate my customer $117 for the sheet of destroyed plywood.
They refused, saying that the material was not damaged!
I asked them to investigate and they re-stated that they did not damage my customers material.
I have pics of the material leaving and my customer has pics of the material they got, it's beyond obvious that the SAIA driver LIED.
I threatened them with small claims and they offered me $65!
I told them to stuff it, that I have told my shipping broker to never use them again. I have already cost them hundreds of $$$ in lost contracts, and as time passes they will lose thousands.
What a bunch of low-life petty jerks!
Get another company to move your stuff, this company is the worst!!!
More Saia Motor Freight Complaints & Reviews
- Saia Motor Freight - Terrible experience
- Saia Motor Freight - Horrible Service Unprofessional
- Saia Motor Freight - $2300 in DAMAGES
- Saia - Horrible and Incompetent
- Saia - Bad management
- Saia - business practices
- Saia - Delivery / service / attitude
- SAIA LTL Motor Freight - Delivery services
- SAIA Trucking - Unilateral Reclassification to Charge More
- Saia - freight delivery