Safelite AutoGlass review: Windshield replacement

On July 2, 2025, I had an appointment scheduled for 1:30 PM. We arrived early at 1:00 PM and proceeded to wait. During our wait, we were informed that the vendor had sent the incorrect windshield, necessitating a rescheduling of our appointment. We were told that this was an ongoing issue with the vendor and were apologized to for the inconvenience. Our appointment was then rescheduled for July 8, 2025, at 2:30 PM.

On July 6, 2025, I received a confirmation call verifying both the correct windshield and the appointment time. However, upon arriving for our 2:30 PM appointment on July 8, we arrived at 2:00 PM, only to be informed at 3:00 PM that the incorrect windshield had been ordered yet again, requiring us to reschedule once more.

At that point, I requested to speak with a manager, only to be told that the manager was on vacation until the following week. I then called the Safelite Central Office and spoke with representatives Dante on July 8 and Sharde on July 10. Both representatives escalated the matter to District Manager Tamara Grant, but I have yet to receive any response or resolution.

Due to this ongoing inconvenience, I have also incurred financial losses with catering events that I had to reschedule as a result of the delays. This situation has not only been frustrating but has also impacted my business.

Given the considerable inconvenience and the lack of communication regarding this matter, I believe it is essential to escalate this issue further. I request that Regional Manager Richard Stevens be added to this correspondence to facilitate a resolution.

I look forward to your prompt attention to this matter and a satisfactory resolution.

PS - To date, I have yet to be contacted.