Safe Home Security, Inc. — harassing former customers
We had a contract with Safe Home Security, Inc in 2002. During this time we had countless problems with their wireless alarm system, which they never fully resolved. In September 2005, we informed them we were moving and that we needed them to come and uninstall the equipment. They took weeks to get back to us and finally did days before we were leaving the house. They claimed they could schedule an appointment to move the equipment the week after we moved and that they wanted a fee of $750 to remove it. This was never in the contract.
We left the home with the equipment still installed but deactivated the account.
We sent them a formal letter via fax in October informing them of our move and that we were terminating the contract. In December of 2005 they contacted us claiming we never canceled the account and that we owed them $914. We again faxed them stating the account was closed and that we no longer lived at that residence.
6 months later (June 2006), they sent a letter to our new residence claiming we owed them $914 + interest and late fees. They also informed us they reported this incident to all of the credit bureaus. Until this incident, we had perfect credit all of our lives. Anytime we called them on the phone, they were insistent that we owed them this money and would incur late fees for every month we didn’t pay it.
We ignored these letters until we received one on March 1st of 2007 where they threatened to take legal action against us unless we paid them $3580.30 which they claimed was only a portion of the back balance owed ($1433.22). They also stated we were required to sign a new agreement. To close the account they claimed we would have to pay them $1562.19 and send them a cancellation letter by 06/04/2007 otherwise the account would roll over for another 36 months.
We are now going to get my attorney involved and inform the local news channels and Better Business Bureau. We have never experienced such unethical services and harassment from a company and hope that you read this report before signing a contract with this company.