Menu
ADVERTISIMENT
Home Restaurants & Bars Ruth's Chris Steak House Seattle location Ruth’s Chris
More

Ruth's Chris Steak House  - Seattle location Ruth’s Chris

K
Author of the complaint
10:41 am
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My husband and I made a reservation 2/11/2022 @ 6pm three weeks in advance. We booked an Airbnb right by it too, excited to celebrated Valentine’s Day weekend together w/o our three kids. Ruth’s Chris is our favorite restaurant and we had not been in over 10 years. We picked up $200 in gift cards and we’re excited to splurge on ourselves. I called several days before to confirm our reservation but also to double check we would be able to order for pick up if for any reason our young puppy couldn’t settle down at the Airbnb. I was told four separate times this was 100% possible. We arrive at our Airbnb and call the restaurant, once again having it confirmed we could order in if we needed too. So we started doing our research, looking through all the delicious food to see what we wanted to order. we called back in to make our order and we were told they were not doing orders to go. Of course we were in shock because we had a reservation originally and had it confirmed we were able to switch gears if something came up. My husband called back and asked for the manager, who just said “we are not doing to go orders, Nothing we can do” and hung up. We are so incredibly disappointed in the customer service in this situation. We traveled over an hour, spent over $200 in gift cards, $400 for an Airbnb to be as close as possible to the restaurant so we could walk and make it a romantic night and all of it was ruined. Of course they were very little restaurants open in the area so we end up ordering red Robin which was a huge disappointment on what was supposed to be a special night, also considering we had a red Robin five minutes from our house back on the south end. We are asking for a gift card at least for the inconvenience. we now have to travel back in to Seattle to utilize the gift cards we got originally, we won’t get to do it as an romantic date night and will have the extra expense of having our children with us next time too. we feel it’s the least the company could do. We do feel that if we were told 4 to 5 separate times that it’s allowed, management should’ve been accommodating because of a misunderstanding amongst the employees, not make us feel like we don’t matter. Then to add salt to the wound, I woke up at 7 o’clock in the morning to iMessage saying that your company was doing valentines orders to go and call in which was super frustrating after the night we had. Hope somebody cares at corporate

ADVERTISIMENT
Helpful? 0 0
Share
Reply

More Ruth's Chris Steak House complaints & reviews

Ruth's Chris Steak House - host and my treatment
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Ruth's Chris Steak House - food
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Ruth's Chris Steak House - Our server James was disrespectful and incompetent.
Replied
The company left an official comment to this complaint.
0 comments
Add a comment
ADVERTISIMENT

Learn how the rating is calculated

124 complaints
40 resolved 84 unresolved

Ruth's Chris Steak House contacts

(added by reviewer)
1030 W. Canton Ave., Suite 100, Florida United States
ADVERTISIMENT