SUBMIT A COMPLAINT

Complaints & Reviews

2 steak dinners

My wife and I ordered an 11 and 8 oz steak, both medium well, along with appetizers and sides. Our steak...

Ruth's Chris Steak House

[Resolved] service

My husband and I made reservations to Ruth Chris on 12/15/2019 for 7:45pm Confirmation:[protected]. We were...

food made us sick, food poisoning.

01-18-20 Reservation were made at 6:00pm. This visit was suppose to be a special occasion for my wife'...

[Resolved] timing, uncooked food, no dressing on salad, wine 2016 vs. advertised 2014, wait for reservation.

Went out for 70th Birthday party. Had to wait for reservation, salad did not have dressing-returned, ordered...

[Resolved] customer service from host at the door

I made a reservation coming in for my birthday from Boston for 6:30, I called to explain I would be arriving...

the meal, the service

I took my husband to Ruth Chris for his 40th birthday. All he wanted was lamb. We were in beautiful Waikiki and this is the restaurant he chose. We live in Fort Worth, Texas and we have friend and family that rave about Ruth Chris downtown. So I let him choose and we decided to give it a shot. It was the so awful and I feel so bad because I feel like his birthday dinner was such a let down. He ordered the lamb and I ordered the crab cakes. The crab cakes were so so dry and completely flavorless. I couldn't eat them. His lamb also had no flavor and came out way over cooked. I changed my order to the shrimp. It was worse. It came out in bowl, covered in sauce, not all as described, it was almost like eating soup. It was terrible. I didn't touch it and they never bothered to ask if anything could be done. I paid full price for an awful meal that I didn't eat, by that point I was over it. The server asked us if we would like dessert, we asked for a dessert menu and he came back 20 min later with the check. The birthday wasn't acknowledged as I had previous requested, the food was terrible and it left us feeling so disappointed. we were looking forward to giving the Fort worth location a try when we returned but I don't think that will be happening as this was an awful experience. I felt rushed. I have been in the service industry a very long time and never ever would have let a guest walk in that setting and with that feeling. Very sad, especially for a fine dining restaurant.

[Resolved] event planner lied about special summer booking incentive

I chose to celebrate my 30th birthday dinner at the Ruth's Chris location in Weehaken, NJ on Sunday July 14...

Ruth's Chris Steak House

the general manager robert a. caffese

When I quit from the restaurant he saw me he ask me if i quit and say yes! He told me a lot bad words for...

[Resolved] service, food and gm's poor response

Had dinner Ruth's Chris Wilmington NC on October 3, 2019. Waiter Brandon was a very nice man but his "over attention and interruption" every five minuets made it so distracting the four of us couldn't have a conversation without him interrupting. As polite as he was, it felt like we had to look around if he was coming to the table again before starting a sentence so you didn't get "Excuse me but" constantly. It was like his agenda was going to be a priority weather we liked it or not. At one point I almost asked him to go stand away from us and I would get his attention of we needed him. This is not the behavior of a seasoned waiter. This was what I shared with the GM, not trying to do anything but alert him to a problem that would ruin other diners experience if not corrected.
Wife and I had the Porterhouse for two and it was the worst steak I have had in years and especially in one of your restaurants. Brandon prepared Bananas Foster table side for desert and was training another waiter. The desert was terrible and bananas were not cooked at all. He should be learning not training another new waiter.
Sent an e mail to your GM at the restaurant which he didn't reply to so I called. He answered and told me "he had read my e mail and was thinking about what his response would be" and that's why he didn't return my e mail or contact me. Well its two weeks and I not holding my breath I'm ever getting a response. When we spoke I told him I had no intention of bashing the restaurant on social media and didn't want the waiter to get in trouble but felt he needed more training to be waiting tables in a restaurant of your caliber. My steak is another story and had grizzle running through it where you had to cut around it to eat. Again chef doesn't have X ray vision and a steak can slip bye I get it.
I was not looking for a free meal and still not looking for that, but felt I was sharing my disappointment honestly . If you request a copy of my e mail from your GM in Wilmington I think you will see that my intent was to help him improve on customer experience not get anyone fired or get something for nothing.
So now you have lost a customer who has eaten in your restaurants from New York to Florida for over forth years. The lack of follow through from the manager in Wilmington is not acceptable IMO. Now, I don't care what he does, but for me to invite another couple for a first time dining experience at Ruth's Chris and raving about how great it was going to be It was a huge let down.
There are some amazing restaurant's in Wilmington and the area is exploding with new residents. Your not the only good restaurant in town and for four people to have a drink at the bar for $80.00 before sitting and have wine and dinner for four with a bill for almost $500.00 with a tip, to say I was disappointed is putting it mildly. The apparent lack of concern for my complaint by your manager is unacceptable and as I felt our conversation was total lip service I'm not surprised he never contacted me again. Again my desire at first was to alert him to his staffing issues feeling they needed more training. Nothing more that that.
Now you've lost a customer that's been patronizing your restaurants for over forty years. I hope this is an isolated case and not a pattern for this location. I doubt I'll be back anytime soon to the Wilmington location.
Regards,
Tom Fiorentino

  • Ruth's Chris Steak House's response · Oct 11, 2019

    We are sorry to hear this, Tom, and would like to speak to you further. Would you please send your contact information, including a phone number, to us at [email protected]? We appreciate your business and would welcome the opportunity to make this right!

  • Resolution Statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

the food, the portions, the temperature, the wait staff, and the manager.

I visited Ruth's Chris Steak house on September 21st of this year and was greatly disappointed. The...

[Resolved] lamb

Me and my family visit your Restaurant on sept 23 and I was just informed that the lamb was no good and the...

[Resolved] money stolen at my 21st birthday dinner!

Hi my name is Blake White I dined at this Marina Del Rey location in Los Angeles tonight Friday, September 27...

receiving flowers that were ordered and delivered but not delivered

On September 14th I have reservations for dinner for a party of two at 8 in contacting Ruth Chris before the reservation I asked about flowers and the flowers to be delivered the advised me that is a possibility and that local florists and they recommended one Walnut Creek florist so I called me arrangements and paid for two packages of flowers one bouquet and one long stem rose in a box Flores said they knew how to deliver and will deliver them on time when we arrive for dinner they had no knowledge of the flowers I asked several times throughout the night if they had arrived I was told they couldn't find them later that night when we return home I got a call that they had found flowers so being extremely disappointed I feel well all right I drove all the way back to Walnut Creek to Ruth's Chris to get the flowers when I got there only one of the flowers that corsage or nosegay could be found so I called the florist the next day and they assured me that they had Ruth's Chris sign for the flowers. Issue this I have never had this happen at Ruth's Chris since I've been going to this restaurant extremely disappointed extremely upset somehow Ruth Chris lost the flowers that what's going to be part of an engagement I am asking that Ruth Chris refund my flowers and provide a complimentary meal that we had ordered at no charge thank you

[Resolved] reservations

I have a complaint that has bothered me my entire night. I made reservations by phone with someone on 9/21...

[Resolved] service

Hello, I have a complaint about my experience at Ruth Chris just last Friday on September. 13th, 2019 at 8:45...

[Resolved] dinner service

Hello my name is Princess Davis. I made a reservation at Ruth Chris 9/13/19 for the Pennsylvania location for...

my dinner september 12, 2019

I went to the Ruth's Chris steak House in Chicago September 12, 2019 at 5:30. When I walked in, the host...

mouse under my dinner table

Hello my name is Tiayna, I visited the Ruth Chris in Philadelphia at 1800 Market St, Philadelphia, PA 19103...

[Resolved] filet and lobster

Went to Ruth's Chris steakhouse for dinner last night where my boyfriend and I shared everything but the...

[Resolved] poor service

Some family members of mine were treated very very poorly at your establishment in TYSONS CORNER. Her waiter...

food and service

On Friday, August 30, 2019 we had a large group reservation to celebrate a birthday at 7:30pm. I have...

tile in entryway

I had dinner with a friend on Sunday, Sept 1st at the Philly Ruth Chris. The food and service were wonderful...

[Resolved] filet steak and rib eye steak

My husband and I chose Ruth's Chris steakhouse in Lahaina to celebrate our 11 year wedding anniversary...

not us prime steak

Absolutely horrible experience. To make a long story short, I ordered a ribeye, mid rare. An $80 steak. It...

Ruth's Chris Steak House

[Resolved] food

Date - August 16, 2019 Reservation: Harold Sahlen Margarita and I went to celebrate our anniversary. The...

[Resolved] questionable food

Visit Details date - 8/5/19 time - approximately 9:15pm to 10:00pm check # - 8288 server - 302 night...

Ruth's Chris Steak House

[Resolved] gnat at table

Being a fan for more than 10yrs and multiple dinners and family events throughout the year in multiple...

Ruth's Chris Steak House

[Resolved] food and service

Ruth Chris Leadership Team, First, I would like to say that I absolutely love Ruth Chris Restaurants and...

service and food

My wife and I went for dinner in the garden city location, where we have eaten a dozens of times, I actually buy thousand of dollars of gift cards that I give to my employees and customers, well that is going to stop immeditely!!!
We ordered dinner, the calmari with the the tai sauce to start, well that came out completely wrong all we got was calamari plain we we told the server she said she knows and is having a new dish completely made for us because of the mistake,
So we waited, a server came by with a bowl of the sauce to dip, the server lied about making the new dish unacceptable and it tasted horrible!!! We told her to just take it away, when the server came with our calamari a second later the server was giving us our salad at the same time??? Did ruth chris forget to train the staff??? Who brings over a hot dish and then gives a salad the next minute we said take the salad back, when we are finished with our appertiser then bring us the salad!!!
So we gave the calamari back now only to wait 20 minutes now for our salad
Again unacceptableeeeeeeee
We ordered for the main meal the ny strip strip steak with the bone,
Meal came once again late, we had to wait, if the restaurant was busy I would understand the wait time, but there were plenty of empty tables???

Steak comes, I said to my wife it doesnt really taste right, we told the server she said would you like us to slice it, now we are thinking what is she talking about, I had 2 slices and said this steak is not really good, I order it all the time, she aplologized,
She said do you want desert, we said no thank you, check comes, and we notice that the steak was more expensive and it said it was a filet with a bone who the hell ordered that???
No wonder the steak didnt taste right, so we call the server only and she said that what we ordered, I said read what you wrote, and of course she made the mistake!!!
We said just subtract the difference so we can get out of this restaurant, she then tells us she needs to get the ok from a manager, that we sat there and again waited another 10 minutes for her to return.

After reading all these reveiws, you need to retrain your staff and management

This is completely unacceptable in every way, just the fact that the manager didnt come over and say something to us tells me I am never walking into your establishment in garden city again, for what we paid in dinners and gift cards truly is a mistake.

I need stress when we go to dinner???
I want my meal completely refunded, I was there sat july 13 with a 7 oclock reservation under mark

And to make things worse, my wife and I are sick today with diarehha!!!

Mark hecht
3370 ovcean ave
Oceanside ny 11572
[protected]

being terminated for unfair reasons

I am writing this letter in regards to a issue at my job that I found to be very unfair. I was recently let...

Ruth Chris Steakhouse

[Resolved] food poisoning

On May 7, 2019, I attended a meeting at Ruth Chris in Tarrytown New York for the Laser Group. I ate a salad, a steak and a chocolate mousse. At 5 am the following morning, I woke sweating and vomiting. I was taken to the hospital by ambulance and spent about 5 hours in the emergency room. I was unable to go back to work that day or the following day and I have had severe stomach issues since the the occurance. I left a message with the manager but never received a call back. I have enclosed my initial medical bill that I received and I can foward my loss wages. I thank you in advance for reviewing this I hope you understand that this was a very stressful situation.

  • Ruth's Chris Steak House's response · Jun 10, 2019

    Stacie, thank you for bringing this to our attention. Please know that we take reports like this very seriously, and we ask that you provide further detail. Please send your contact information, including a phone number, to [email protected] so we can speak with you and investigate this matter further. Thank you!

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

[Resolved] service /being insulted

I set reservations on june 1st i arrived and was seated in the bar area. I was waiting 15 minutes when i stopped sean sevier manager. I expressed my concerns and displeasure to him. The response was so negative, my attire as well as my wife attire according to him deemed to be seated in the bar area. I felt insulted and chose to leave the restaurant. I was approached by the gm rachael kruse. We expressed our concerns to her. As we were speaking to her mr. Sevier joined the conversation and rudely insulted my wife and i again. Ms kruse encourage him to leave the conversation. We agreed to be seated in the main dining room and enjoy the service and meal that we are accustomed to. Need i say i have dined at ruth chris restaurants all over the country. I don't often take time out to write letters. In this case i am seriously thinking of posting negative reviews all over social media. I thought better of it a decided to deal with your company directly. However i do look forward in hearing back from your company.

Very concerned
mr. & mrs. Theodore thompson
[protected]@comcast.Net
[protected]

service /being insulted

  • Ruth's Chris Steak House's response · Jun 05, 2019

    Mr. Thompson, thank you for reaching out. Per our phone conversation earlier today, I have passed along your feedback to the upper management team and Regional Vice President for review. Someone should be reaching out soon. - Ashley

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

[Resolved] unethical behavior! treated like garbage!

My friends and I visited Ruths Chris Steakhouse in Puerto Rico on our girls trip. We were out there...

promotional card

My husband received a promotional card from Ruth's Chris after purchasing several gift cards for customers last year. He was excited to use it as it is one of his favorite places to go for dinner. When we went our for a special occasion recently, we were informed it has expired! Didn't think that was possible. He was very annoyed and said he wouldn't be back. Seems a little crazy that after spending over $400 for dinner, they wouldn't be more accommodating . I think it would be worth the effort to send him a new one as opposed to loosing a good customer. Here is the info off his card

Card #[protected]
Code# 519936

Thanks for whatever you can do

[Resolved] food

Ruth Chris' Fairview Rd Charlotte NC
5/5/2019 Mothers Day With Reservation | 9-10th visit.
Party of (2) My Mother & I, her first trip.
I always order the (2) Lobster Tails, price is usually $40 for 2, when it arrived it collectively was half the typical serving, so disappointed, they offered to add another one, I said ok, it was likely 1-2 oz. Still very different than what I have received the numerous times I have been to this RC. Also, they were not hot, melted butter was room temp. Really disappointed. Amber the waitress was very nice and professional. My Mom's steak was good and she was pleased. My bill was a total of $200. not a problem, but was it was it worth it, no, such a disappointment for me.
I would guess I got a total of 6 oz. of lobster between the 3 mini's I was served.
Tricia Hodge- 704.293.9701

  • Ruth's Chris Steak House's response · May 17, 2019

    Tricia,

    Thank you for reaching out and giving us the opportunity to grow. I’m sorry that you were dissatisfied with your recent experience at our Charlotte South Park location. The last thing we want is for our guests to leave feeling disappointed!

    I have logged your feedback as an official corporate complaint and have shared your comments with our upper management team as well as with the owners and operators for this franchise location so that they are aware of the situation. They would like to reach out to you personally to speak with you about your experience.

    Our team does the best they can to get back to all of our guests in a timely manner and you can expect to hear from someone within the next 2-3 business days.

    Thank you again for taking the time to share your feedback. -Ashley, Guest Relations

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

scam by server and waitress

So I took my wife for Mothers Day to Ruth Chris in Asheville, NC 5/12/19. We ordered the filet and shrimp dinners as well as some cocktails. The waitress made it clear that everything was Ala carte (which was weird because the menu included a full dinner with dessert for 49.99 per person). Anyway, she also stated that so and so would be the server, (kind of a double team). Any way as the server brought us or food my wife noticed there was an extra baked potato with broccoli and cheese. We said we did not order that! Server said "oh Rachel must have given you a gift" Anyway, it was left on the table and we never ate it. Long story short, when we got the bill, it had multiple charges and each item was itemized (every item was priced on a long listed bill) and low and behold there was a charge for THREE potatoes at $7.00 each. So bottom line the server and waitress were working together to boost the cost of our bill by adding items. Also the drinks were added at $2.00 over menu price.

This was clearly a scam and we paid the bill and left NO TIP!...We also will not return to this Ruth Chris...we have eaten at many around the US over the years...never had anything like this happen. The Asheville RC is we feel scamming customers that don't check there bills!
May 12, 2018 4pm reservation
Table 73.1
Server: 610 Rachel
Check# 6052

  • Ruth's Chris Steak House's response · May 15, 2019

    Bart, what you described concerns us and we would like to speak with you directly. At Ruth's Chris, we pride ourselves on providing all of our guests with outstanding hospitality and what you describe is not consistent with our values or standards. Please email your contact information, including a phone number, to us at [email protected] so that we can reach out and learn more. Thank you.

  • Updated by Bart Boeckler · May 15, 2019

    You might want to try again as the email address you provided is not valid...!

  • Updated by Bart Boeckler · May 15, 2019

    Tried again seemed to work...original email provided said [email protected] says [email protected] and worked. Thanx

  • Updated by Bart Boeckler · May 18, 2019

    Final episode...so I got a call (voicemail) from the Asheville "franchise" manager yesterday Mr. Kenneth...He stated "he got an disconcerted email across his desk" and was calling to talk to me. I called back later. Firstly he apologized and stated "it was just a mistake, we certainly don't want you to think it was a scam". He stated he realized how it looked and my perception of the situation. Then says "sometimes we do give extra entree's to customer" I asked "why then were we charged for something we did not eat or order" ? When asked about the overcharge of the cocktails, he stated "you must have been looking at the happy hour prices". The drink menu, was the drink menu...maybe we should have looked for fine print?

    Bottom line, the call was just a fluffy denial that anything was done on purpose or deceptively to gain a larger bill/tip. Finally, if you visit "this" Ruth's Chris, be sure to check your complicated itemized charges carefully, don't rely on the way the meal is presented on the menu as one charge $45.99 for a 5oz. fillet and shrimp special with sides. That is not the way it is billed in reality. (btw, this deal was also removed from the local Asheville location on the website recently).
    Sincerely disappointed!

very poor service for my anniversary dinner on 4/16/2019

I reported this incident one week ago to the Hospitality Group guest comments but no one responded to that...

[Resolved] discrimination

I am a black woman came into the Troy, Michigan location I didn't receive the same service as the other guest because of my color my waitress was rude not attentive and racist I would like for some one to reach out to me about this problem I spent 211.oo$ to be treated in such a disrespectful manner I'm shocked that Ruth Chris would allow this to happen my contact information [protected]@aol.com ASAP

  • Ruth's Chris Steak House's response · Apr 29, 2019

    At Ruth's Chris, we pride ourselves on providing all of our guests with outstanding hospitality and what you describe is not consistent with our values or standards. Thank you for providing your email address. Someone will be in touch soon.

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

[Resolved] ruth chris restaurant in troy michigan

We made reservations for my husbands birthday. The evening started out wonderful.

My husband and I both ordered steal
Kk, a TBone and a Cowboy Ribeye. When we were given our entree my T-Bone was so salty I could not take more than one bite.

My husband asked the waiter to help us because I would not be able to consume any of the steak (this was a very high priced steak) .. The waiter stated we run our steaks with salt, pepper and butter, the waiter was not at all concerned he was annoyed and my husband had to ask him twice to please return the steak. Along came another steak only this was almost raw, we ordered medium rare. My husband again asked for them to cook this further again the waiter was just annoyed with our requests. They cooked the steak to medium rare as we requested. The last and final rude remarks to us was - "next time when you come just remember that our steals are highly salted and buttered" .

Our evening was a "275.00 " dinner that was supposed to be special. I feel the waiter should have been apologetic and not upset or annoyed . This was our first time at the Restaurant and we will NOT be returning.

  • Ruth's Chris Steak House's response · Apr 27, 2019

    We are sorry to hear this and would like to speak to you further. Would you please send your contact information, including a phone number, to us at [email protected]? We appreciate your business and would welcome the opportunity to make this right!

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

  • Bu
    buildere Apr 27, 2019

    Telling you the truth is not rude. If he were really rude he would have said 'Don't come back, you won't be missed."

    1 Votes

I was asked to remove my hat after I ordered my food...

Very embarrassing situation. I had just driven over 7 hours to visit with my family member for a few days. I...