Ruth's Chris Steak House
reviews and complaints

We have been to a number of Taster events at Ruths Chris, this was the first one tonight for 2024, and unfortunately, we may cancel the balance of the reservations we have made for this year.

I made the reservation and gave my card# and when they called this week to confirm, i confirmed! Our anniversary is this weekend, and my husband and i thought this would be a great anniversary dinner to share - only to get there and we were asked if we were part of another group, to which we responded no, we are here on our own. We were then seated at a table with a daughter and mother who we did not know, and they were lovely. However, next to us was an empty table as well as a booth on the other side, which remained empty the entire meal. Certainly not the Anniversary dinner we had planned!

The first course was a crab salad with arugula and a vinaigrette dressing. The arugula was soooo salty it was inedible. At first i thought it was the crab salad, but after eating each thing separately, it was the arugula.

Second course was carrot ginger soup, and despite the fact it was not hot, barely luke warm, it really was delicious, but it would have been nice if it was warmish. Tough to find someone to help, and by that time it was cold and there was no point.

The filet and the short rib were delicious, especially the short rib, and I commented that they must have a new chef which was later confirmed, and that is a good change from last year.

The dessert was a pear with ice cream in the middle, but when they served it it was already melted off the pear, and we then had to wait another 10 minutes to get a spoon to eat it, at which point it really was inedible, pic below.

This meal is $125 per person - and 2 of the courses, if not 3, were inedible between the salt on the arugula and the cold soup and the pear with no silverware. My husband went and spoke with the manager, Leo Carrasquillo, i know this because the only response he had was to thank my husband and give him his card! After waiting another 15 minutes to try and pay, i went to find this man to let him know. I ran into him and started to let him know that we could not even pay the bill, and in the middle of my sentence, he walked away!

As I followed him to our table, he took our check and gave us a bag wishing us a happy anniversary, which had a bottle of champagne and cheesecake, which while nice, i hate cheesecake and dont drink champagne, which he might have known if he had not walked away from me mid-sentence.

I will be cancelling our reservations for the remaining dinners offered in the fall. There are others i guess in the summer, but they are not on the website, and the Fall dinners do not have menus posted yet - no loss there!

I will not be returning to this restaurant - while it is improved with a new chef, the management and staff are not at the same level and charging $125 for 2 good courses out of 5 is entirely too expensive for what you get.

My friend and I who have both dined at RC several times decided to plan a relaxing and enjoyable evening at RC Short Hills, NJ. this was my first time dining in this particular restaurant as I usually go to the Parsippany New Jersey location where I have eaten at least 100 meals there I have thoroughly enjoyed every experience. We arrived at 6:30 PM to a relatively empty restaurant. Within the first 30 minutes of sitting at our table we were approached no less than 10 times. When we were seated we were immediately asked if we wanted bread and water. I thought it was rather unusual that we weren’t even allowed to sit down before we were asked if we wanted bread and water but OK. Not three minutes later another waiter approached the table and asked if we wanted water and drinks. We explain that someone had just been to the table like two minutes before that and taken our water and drink order. The server explains that there were two servers for our table and I explained that was fine but we had already ordered a drink and water. Then she asked if we had ever eaten at Ruth’s Chris before and we said yes. And she said so you don’t need the explanation as to how we cook our steaks. I said no we don’t but that didn’t stop her from launching into the speech about how you source and cook your steaks and how the plates are very hot. This type of behavior, which I will call clueless continued to go on for the next hour, repeatedly at least every five minutes someone was at our table, a waiter, a busser or someone. We ordered appetizers literally within 10 minutes after sitting down because no one will give us five minutes to even talk to each other. Then the Buser came over a few minutes later and asked if he could clear our food. We explained that we hadn’t even started eating our appetizers. Finally in desperation I said I will call you when I need you to come to the table, please leave us alone so we can visit with each other. A few minutes later a woman came over and said, can I take your menus? I said why are you out of menus and need ours? I just explain to the staff that we would like to be left alone so we can visit with each other. She said fine! And walked away. That’s when I called our waiter over and I said I told you I will call you when I want someone but otherwise I want to be left alone! NowI was so irritated that I began to say things like, I come to Ruth’s Chris because I expect a certain caliber of behavior from the wait staff and this is not it! I explain to them that they need to learn to read the room. Hovering over a guest is grossly inappropriate behavior at this level of service. I told them I didn’t want a single person approaching our table until I called them. We hadn’t even ordered entrees yet! We were sitting there eating our appetizers and this all happened.

Fortunately after my meltdown which was embarrassing I’m sure for your staff and for me, they got the message and didn’t disturb us for the next hour and a half. This was a Tuesday night the restaurant was not busy and perhaps that was the issue. When I eat at Ruth Chris I expect to have a relaxing, upscale dining experience. I don’t expect to be rushed, I do expect to be able to sit and visit and enjoy my friend and enjoy my meal. I was terribly disappointed in the staff.

My friend that I actually commented to each other that if we allow them to continue to railroad us we would be in and out the door in about 15 minutes with our dinner. We eventually decided to order coffee and dessert and skip the entrée altogether. When dessert came our table was never cleaned of crumbs, the staff again to began to float around our table like a bunch of fruit flies.

I pride myself on trying to maintain my composure in the face of challenging circumstances. It was an upsetting experience on many levels and although I did get time to visit with my friend, the dining experience was quite ruined. I’m not sure if I’ll return to this location again.

Please email me at

[protected]@gmail.com

On 12-15-21 I was racially diverse againts by 2 managers at Ruth Chris steak house in Walnut Creek ca. I was told to leave twice because of the clothes I had on. At the same time there ones 2 Asian me. they’re who both had on designer logo sweaters. I was told to leave because I had on a Nike sweater. I changed my Nike sweater had had an all black t shirt and all black pans comfortable under my Nike sweat suit. I went to the bathroom and changed into that. I was told that perfect. 2nd time I was told that’s not the right clothes. I said 30 min ago it was ok, now o gif to leave run ti the mall across the street in the rain to buy some clothes. But this whole time it’s other people in the restaurant wearing what iam

Wearing but they were not black.

I was picking up an order for door dash. Took 55 min. Hostess and a bus boy were great. Kept trying to get this order. I am talking to the customer on the ph who was not happy. Almost cancelled. Said he would never order there again. Thanked me for keeping him informed. after asking for 43 min the Mgr finally came out - staff says he is always in the ofc. He was rude like it was my fault ? 23 min later he brought the Order out. Out of the blue he says do not blame my staff ? Weird. I said you are the only issue. They tried to get your attention. Several times. He literally lunged at me ! Then backed off. I left. Staff told me they were sorry. Said he is a known hot head. You need to review his Mgmt style - I was shocked. I was in This biz a long time running restaurants.

My email is [protected]@gmail.com

I hope to hear from you. Thanks

On 3/6/23 my wife had reservations at 1800 at the Roseville location for our anniversary - our 30th - We love the food at have been to this location several times in the past. Upon our arrival there were rose petals on the table as expected, and the staff were attentive and pleasant. When my wife ordered her favorite vino - Meomei - she was happy to find it offered. However, I was shocked and extremely surprised to find out that you are charging $70 dollars for a bottle! We can purchase the exact same bottle in a store for approximately $16.00 a bottle! While I fully expect you to rationalize, justify or somehow claim this is OK, I have but one word to describe this mark-up: CRIMINAL! This is a clear example of 'gouging' and profiteering that has infected businesses lately. As a result, we will no longer patronize your facility, and will also spread to as many people as we can our experience. Know that for every one customer that takes the time to complain, there are at least 10 others that have had a similar experience but have not taken the time to complain. Oh by the way, I intentionally used capital letters in this missive to demonstrate that happy customers keep you in business. Gouging people and stealing money will not. Thank you for your time.

My spouse is an employee at the Ruth’s Chris location in Bonita Springs. The ac has been broken in the restaurant for several days making it unbearable for my spouse and others to work. Management is not resolving the issue, not to mention this is an ongoing issue; it is not the first time this has happened as it seems to happen twice a year, possibly more. Seeing as how this has become a trend, I and several others will be filing a complaint with OSHA. Enough is enough. Lawsuit is to follow.

I called the manager head of time and spoke to him, told him that it was my daughters birthday to please make sure nothing goes wrong because I have been there many times without reservations with some foreign guests from Japan. It was so messy, but then I went for my daughters graduation. It was a great job they did you do that mishaps I didn’t want nothing to go wrong on February 3. What was my daughter’s birthday and the manager said he will take care of it then I spoke to a lady called. Jessica Martinez she told me to send all the information and she will make sure everything goes well but I text her on her phone number. She never replied me lthe following day I called her and then she said let me look at the time I realize that she was not going to do anything after talking to be on the phone the previous day promising me the world saying that everything will be all right I’m going to speak to the general manager and etc.. We did go to the restaurant on the third waited so long after reservation to be called the service was absolutely horrible the most disgusting ever service that I have received. It was sad because it was my daughter’s 20th birthday to get a refill for my Coke. The server took 30 minutes to come to the table not cooperating at all no communication very rude and unprofessional. I feel very sorry that I took the managers and this lady call Jessica. Martinez their words were trash. They gave my daughter for her birthday at her request. A cream cheese was disgusting. I can send you a picture that she didn’t even hardly eat it. It’s so sad paying so much money to have horrible service. Also, the food runners had no clue what table they should take the food to. They were bringing us somebody else’s order and we were watching. Runners taking food to wrong table I thought that this would be a fantastic experience. I think I will never step into Ruth Chris ever a game to spend so much money for garbage food. Will see if somebody has the courtesy to call me and explain what happened in this restaurant in Sandlake and why did they mess up my daughter’s birthday? The duty manager did not have the courtesy to check up on us when the manager told me personally on the phone I’ll make sure everything goes smoothly. That was a absolute lie.

On Jan 15 @6;30 I had reservations for a party of 7 at the St Petersburg location.

Two of us were celebrating our bdays.

I dropped my steak knife and requested a new one several times and never received one.

I ordered my steak medium rare, however it was well done. Our server didn’t return to ask how our steaks were cooked and a few people complained that their plates were cold . Several minutes later a manager came to our table I told him that my steak was over cooked and that I didn’t have silverware he proceeded to tell me that the problem was the plates being to hot which was a absurd complaint as I’ve never experienced that before and have eaten at Ruth Chris numerous times.

By the time my steak arrived everyone had eaten, and the plate was black.so I opted to take my dinner home.

Then we got desserts both myself and and my friend who was also celebrating her birthday ordered crème brûlée the other guests ordered different desserts however both of our”birthday” desserts were served on the other guests plates.

My daughter ordered sparkling water, she had to tell our server several times not to add still water to her glass which he continued to do.

I have been a patron for many years at various locations and have always had good service this visit was the worst experience I have had. The service was totally unacceptable for a fine dining restaurant.

Our bdays were disappointingly a bad experience.

Greetings,

We had reservations for my birthday at the Chesterfield location, however my husband was underdressed and we were denied service. His Armani clothing was referred to as "gym clothes" by the manager. On many occasions, we have dined at some of the most luxurious steakhouses, including Nusr-et in Miami frequently, and we have never experienced such disrespect or discrimination.

I cannot even begin to describe how unprofessional the experience was, which my 10-year-old son was present at. Whether the clothing or strong foreign accent were a problem is unclear to me. Never in my life have I felt so humiliated and belittled. The way she approached the situation was anything but professional. Furthermore, I purchased a 200 dollar gift card for my parents and I require a full refund for this, since they won't be returning either. I would prefer to remain professional rather than taking this matter to social media or seeking legal advice. Please provide a refund in full for the gift card.

Warm regards