Russells / Pepkor Trading — lounge suite jessica 3pc gomma gomma
In June or July 2018 i was vacationing in Cape Town. While there Russells advertised the 3pc Jessica Gomma Gomma lounge suite for sale. I was in need of a lounge suite as my old one got damaged and yhe insurance oaid me out and took the old one. I went to the branch at Liberty Promenade in Mitchells Plain, liked it and asked if i could buy it and have it delivered to my house in Port Elizabeth to which they replied yes. I bought the suite and paid extra for masterguard. I was informed that i would get a certificate for the masterguard when the lounge siite was delivered. Keep in mind that I paid cash for everything. The lounge suite was delivered to my house. Two weeks later i went home to Port Elizabeth.
When i saw the lounge suite i was really disappointed as for a Gomma Gomma i could feel the planks in my back as well as on my rear end the armrests were creased and the staples were coming loose at the back as well as underneath and no certificate was given to my daughter for the masterguarding.
I called the nearest Russels store who informed me i have to call Liberty Promenade and after alot of back and forth calling eventually received Liberty Promenades correct no. I was out in contact with Glenda of their office who made arrangements for the JD group warehouse to pick up my goods and a few days later they did.
2 weeks later the goods came back with exactly the same faults a delivery slip with someone else name and cell number scratched out and my name written in but my address and i sent it back. I have sent so many whatsapp messages to Glenda asking about my lounge suitas well as telephone calls to Edwina at the warehouse with no joy. I calked the customer service office to lodge my own complaint. I spoke to Monwabesi and explained that i was calling from my cell and asked if he would kindly call me back his answer was that he cannot as they cannot make outgoing calls. My airtime then ran out
To date i have no lounge suite nothing to sit on and i am being inconvenienced. My Grandmother passed away on 24th August and i had people coming in and out my house i was so embarresed i had to borrow a lounge suite for people to sit on
On Tuesday 4th August 2018 the lounge suite was once again brought back. Stapling done shoddy still feel planks right thriugh seating areas and backrests loose threads all over and all other complaints the same
The driver who delivered it informed me that he told your lady by the name of Edwina in Port Elizabeth that i would not accept the Lounge suit because of the defects that were still there.
My contact details are [protected]
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