Rural Kingpellet stove

C Nov 04, 2018
This review was posted by
a verified customer
Verified customer

I purchase a pellet stove from rural king in Ashland ky on october 12. 2018
When i got it home the flex pipe for fresh air intake was not with it, i called talked to shawn he didnt have a clue what i was talking about, , it took week to find one which costed me 95.00 dollars every store told me it came with stove, , the stove still didnt work well it was wired wtong had to take back down re wire, , the stove worked for werk the thermostat went out and it kept spitting out pellets the auger wad bad or something, anyways i called shawn back at rural king told me bring it back hed put one in back for me to trade it out get all the way there, , guess what he didnt do it, , then tried to insist that i buy wood burner, , well now i have 2 holes in mt wall no stove no heat and its 37 degrees, , no sympathy at all, for a manager that was wrong, , you completely lost my respect and my business, , went to tractor supply purchase a better stove, , and daniel worked with me because i was strapped on money because i never thought i would be treated that way, , customers just listened to shawn shook their head and said get your money go else where, , very bad business, , i will never step foot in your store again, , freezing in ohio no stove 2 holes in wall, , big joke, , shame on your manager for doing what he did

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