The complaint has been investigated and
resolved to the customer's satisfactionResolved RueLaLa.com — Beware Buying
resolved to the customer's satisfaction
I have purchased from Ruelala in the past on line. Even though none of my credit card/billing info has changed, I received an error message that my billing address was incorrect when I tried to buy something today. I tried to correct it several times but kept receiving the error message. Shortly thereafter I discovered that each time I tried to make the purchase, the funds were reserved from by available balance on my credit card even though the error message said the transaction could not be completed!. I called Ruelala - they said it would take at least two business days to reverse the reserve, the number I was given to call for more assistance was answered by an electronic voice that asked me to hang up if I didn't want to leave a message (the electronic voice didn't even mention a name!) and, when my credit card company tried to contact Ruelala, the representative of the credit card company was hung up on!!! HOW can you be charged/have your credit availability reduced by a company which clearly has no intention of sending you the merchandise??? Are they borrowing against these so called promised payments??? Who do you contact about stuff like this??
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