The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
RueLaLa.comBeware Buying

I have purchased from Ruelala in the past on line. Even though none of my credit card/billing info has changed, I received an error message that my billing address was incorrect when I tried to buy something today. I tried to correct it several times but kept receiving the error message. Shortly thereafter I discovered that each time I tried to make the purchase, the funds were reserved from by available balance on my credit card even though the error message said the transaction could not be completed!. I called Ruelala - they said it would take at least two business days to reverse the reserve, the number I was given to call for more assistance was answered by an electronic voice that asked me to hang up if I didn't want to leave a message (the electronic voice didn't even mention a name!) and, when my credit card company tried to contact Ruelala, the representative of the credit card company was hung up on!!! HOW can you be charged/have your credit availability reduced by a company which clearly has no intention of sending you the merchandise??? Are they borrowing against these so called promised payments??? Who do you contact about stuff like this??

Responses

  • Ya
    yamelpedro Aug 22, 2018

    La compañía flaigth kart es una estafa, no compren ningún servicio con ellos, les roban el dinero, llamen a su banco y reporten la estafa, yo así lo hice después que me robaron mi dinero, y ahora me están acosando por teléfono, ya lo reporte al departamento de proteccion al consumidor para que los investiguen

    0 Votes
  • So
    Sonia Peralta Mar 01, 2017
    This comment was posted by
    a verified customer
    Verified customer

    I just receive the bag I was waiting on the list ( I want it) FOR OVER A MONTH and I get a damage bag with the zipper BROKEN!!! I just READ YOUR WEBSITE WERE IT READS YOU CAN'T GET REFUNDED !!! RUELALA IS A DISAPPOINTMENT, DISHONEST, UNPROFFESIONAL

    0 Votes

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