Rue La La
reviews and complaints

Ruelala.com has some of the best discounts on some of the best designers. Unfortunately, they've also discounted their shipping contracts so they have no flexibility in helping you.

Their contract is set up so you only get one shot of receiving your package. It also seems that their website predicts shipment on the wrong days. So, I missed my package - and my one and only shot for getting it without taking a day off work to go to their service center. UPS (their shipper) told me I had to call my shipper to upgrade the shipping.

So, I call RueLaLa.com and the woman on the phone categorically refuses to help me upgrade my shipping. Claiming their contract is such that they can't (contrary to what UPS said, which I told her).

What surprised me what that she seemed a bit shocked when I then opted to return my merchandise, after telling her that I can't get it. Why should I pay $150 for a box that's traveling around the country when what I really wanted was a cute work dress?

My advice: Don't order from these folks if you can't guarantee that someone is always at your package location. They will not work with you.

I have purchased from Ruelala in the past on line. Even though none of my credit card/billing info has changed, I received an error message that my billing address was incorrect when I tried to buy something today. I tried to correct it several times but kept receiving the error message. Shortly thereafter I discovered that each time I tried to make the purchase, the funds were reserved from by available balance on my credit card even though the error message said the transaction could not be completed!. I called Ruelala - they said it would take at least two business days to reverse the reserve, the number I was given to call for more assistance was answered by an electronic voice that asked me to hang up if I didn't want to leave a message (the electronic voice didn't even mention a name!) and, when my credit card company tried to contact Ruelala, the representative of the credit card company was hung up on! HOW can you be charged/have your credit availability reduced by a company which clearly has no intention of sending you the merchandise? Are they borrowing against these so called promised payments? Who do you contact about stuff like this?

I am not impressed with RueLaLa . I recently placed an order and it took two weeks to ship it. Was going to be a gift for my mother's birthday but missed the date. Almost three weeks now and still no delivery. They charge $9.95 for shipping and I am not sure what for. Contacting customer support was no help. This was my first and last time shopping with RueLaLa!

This company has serious issues with their server or something. They do a great email campaign telling customers about these great sales coming up. We spend the time to be there when the door opens, then cannot get in. After trying for 20 minutes or more (wasted time & FRUSTRATION!) sometimes you can. Once inside you click on something and you just sit & spin for minutes. Nothing happens. Then if it finally opens, by the time you try to buy something, someone else has already grabbed it up and it's GONE. THIS WEBSITE IS A LESSON IN FUTILITY, FRUSTRATION AND ANGER. WOMEN DO NOT WANT TO HAVE STRESS WHILE SHOPPING, IT IS SUPPOSED TO BE FUN - THIS SITE IS MOST DEFINITELY NOT THAT.

Their site iS HIT SO HARD with so many people trying to buy items, it crashes. Then they shut down for the day. They say they will email you when they are re-opened, but they do not. It has happened to me SO MANY TIMES. I have written their CEO (twice) and their PR Dept (once) - no reply from either.

I know that many other people have complained to this company and it seems they do not do anything to help. The vendors they have usually have good products and sometimes at great prices. But at what cost to us? The FRUSTRATION at trying to get what you click on and then having someone else get it before you can even pay for it SUCKS.

THEY NEED TO MAKE IT BETTER AND NOW!