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Ruby Tuesday
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1.4 527 Reviews

Ruby Tuesday Complaints Summary

52 Resolved
475 Unresolved
Our verdict: With Ruby Tuesday's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Ruby Tuesday reviews & complaints 527

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2:31 pm EDT

Ruby Tuesday Product

I hadnt been to Ruby Tuesday since they closed the one close to us on beck rd. in Northville Mi. Visiting another church in Mt. Clemens today decided to go to ruby tuesday. First issue was flat beer. Server gave me a bottled Coors light, problem solved. Ordered grilled chicken with avacado. The avocado skin was sliced in the sandwich. I am not a complainer. This is the first time I have written a complaint about a restaurant . Started to walk out when we walked in. Smells old the seats are torn. I guess that will be the last time I visit Ruby Tuesday. Disapointed.

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11:50 am EDT
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Ruby Tuesday Lunchtime meal

My name is Lee Roy I went to Ruby Tuesday, August 6, 2019 . When I got back to work my order was all messed up one of my burger was real burn up. My other burger was pink inside. I called back to the store to tell the manager that both of my burgers was messed up and they did not give me my fries. She said they will send me a $20 Ruby Tuesday gift card out I want to know if she contact y'all .

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12:01 pm EDT
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Ruby Tuesday Management

There is only one good Manager at this location that treats the employees well. They are also the only manager looking out for the best interest of the Resuraunt, Staff, & customers. The GM only looks out for themselves. They are constantly outside smoking 4 or 5 cigarettes at a time with other employees. The GM fraternizes with male employees at work as well as outside of work. The GM steals product and money alike, they steal product and liqour for holiday parties and money for their own personal needs. I don't understand how this company still allows this GM to work here after all of the company policies and complaints they have received. The turn over rate for employees is really high. Everyone complains that the GM is mean and treats them poorly and some how they are the ones to loose their jobs. I understand in the Resuraunt business that Management needs to be stern with their employees as friendliness will be taken advantage of. However, as a person I also understand that there is a difference between being stern and being a bully. I also can not wrap my brain around how an employee is has been accused by multiple people of sexual harrassment is awarded a promotion, but I suppose that is one of the perks of being sexually involved with the GM. Working for this GM has destroyed my self esteem and has now become a burden to my personal life as well. Everyone running this restaurant needs to start dealing with the consequences of their mistakes instead of allowing them to continue to set this restaurant up for failure and casting the blame elsewhere. I may just be an employee to you, but without your employees you would not need management to run your company. I would also like to point out that the GM and the DM of this particular Restaurant have a history together as well, they don't seem to remeber me from the previous restaurant we worked in together but I sure do remember them and they have also been sexually involved with each other. The GM was actually fired from that restaurant for being sexually involved with numerous members of her kitchen staff. If something isn't resolved in this restaurant soon then I plan on taking matters into my own hands. I have a few acquaintances in the media outlets who have assured me the story of a quiet little restaurant whose management extorts employees, steals, and makes policies that are only held as a standard for certain employees, will defiantly make headlines. Let's not forget how there have been documented investigations and legal investigations against management that have been paid off or even swept under the rug.

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6:22 pm EDT

Ruby Tuesday Salad bar

I sent the following message last week, probably July 5th, but never received any response or even an acknowledgement of receipt so here it is again!
My issue is NOT with the restaurant but with the reduced salad bar options. I've visited a Ruby Tuesday in several states over the last 6 months. I am very disappointed about items removed: grilled broccoli, roasted corn, hummus, candied nuts (where they cashews?), cranberries, cheese crisp crackers, edamame and I've probably missed a few other things. They've been replaced by drab options like canned corn, raw broccoli, an apple/grape and possibly celery combo in a very watery dressing and a few other bland items and so is now reduced to your old salad bar! I have 3 gift cards and I can't get the friends who used to go with us to go anymore! I want to return the gift cards for my money back. You had about 2 good years with a great salad bar but now it is mediocre at best. I visited a Ruby Tuesday in March, May, June and just the other day in different states so the location didn't matter.

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8:52 pm EDT

Ruby Tuesday Food & wait time

We waited to be seated for 15 minutes. Once we were seated it took another 10 minutes for a waitress to come to our table and then we ordered our food which was simply for hamburgers with sides of fries. It took us 45 minutes to get the meals and once we did get the burgers they came without any sauce as they were described to come with so the orders were incorrect.

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3:15 pm EDT
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Ruby Tuesday Product and customer service

My husband and I were regular guest at your location at 1230 Virginia Avenue in East Point Georgia. We have experienced poor customer service from one of your management team (Morney). My husband picked food up for our family of four and had to carry the boxes to the car because your store was out of bags. Another day we experienced her chastising an employee on the floor. These are a just a couple of complaints we have experienced. We use to enjoy coming to this location. Now we have to travel 12 miles more for better customer service.

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Jinglesnapper
, US
Jun 27, 2019 7:01 pm EDT
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Let me start off by saying I have always loved Ruby Tuesday's. I have never had a bad meal there until tonight. We went there for our anniversary and the food was terrible. I ordered fried shrimp that was like dried leather that had sat out all day and had no flavor and had to be cut with a knife, the baked potato was hard and dry like it had been cooked all day, hush puppies did not come with the meal as stated on the menu and I asked for them and they came after the meal, coleslaw was to come with the meal and I had to ask for it and it came halfway through the meal, extra butter for the potato came after I tried to eat portions of it and left the rest, the salad bar was good so was the peach tea. I have never written a bad review about any restaurant but if you feed this to someone else they have wasted their money for the price that it cost.

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12:00 pm EDT
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Ruby Tuesday Quality and quantity of food and service

My 2 granddaughters and myself visited Ruby Tuesday #2946 on June14, 2019.
We were the only one waiting to be seated and waited 10 minutes. Which should have been a red flag.
After being seated we waited app. 10 minutes to be served. The waiter was very unprofessional His name was Damian. Never introduce himself, never welcome us.
We ordered our food after asking if the kids mac and cheese was orange or white. we were told orange. When she received her meal it was luke warm, pasty, was not orange and really tasted like crap. Of course she didn't eat it.
Our meal which was chicken was pathetic the quality and quantity of the meal was nothing like the picture. the menu said 2 chicken breasts well we received 2 pieces very thin, dry and maybe about 1/2 of a breast. The quantity was sure not worth the price. My granddaughter got zucchini she received 7 slices, which is sick. mine came with mushrooms and I was lucky if there was 2 tablespoons.
Back to our waiter.: he brought our food and before we tasted it he asked if everything was okay. Never asking us again. He did refill my granddaughters ice tea without her asking but never asked if I wanted a refill. I also paid for the chocolate milk that came with the kids meal.
I am not racist but he was a young black man. The booth next to us had 4 black people he asked them 4 times if everything was okay while refilling their drinks, Walking right past us. I had to flag him down just to get sour cream and to let him know about the taste of the mac and cheese and she did not like it. His response was oh. A manager never came over to see what the problem was.
I am not 1 to complain but these meals and 1st time visit to your restaurant was terrible. We will never eat there again and am ready to pass the word to social media about this experience. Also I never saw that the salad bar was an extra $3.99 if we wanted it. Which is crazy especially for the price of our meals.
Our bill was $53.94 using a coupon for %0% off of 1 meal. The only thing that was 1/2 descent was our appetizer.
Since I refuse to try it again I would appreciate a full refund and be compensated for the terrible service. I wish I would have either walked out or taken pictures.
Please email me within a timely fashion to let me know I stand for this super bad experience.
Thank You kindly,
Linda M. Miller

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Update by Granmom Linda
Jun 20, 2019 10:36 pm EDT

LEAVE ME ALONE

Update by Granmom Linda
Jun 19, 2019 4:16 pm EDT

I am not wasting my time anymore on a pathetic, immature, disrespectful, ignorant jerk. You sure don't classify as a customer representative. You cant even classify as a person. Your name sure fits you perfect.
I will keep eating out cause I can afford it and will go to places that appreciate their customers.

Update by Granmom Linda
Jun 19, 2019 7:26 am EDT

I like how you put it all on me. You are not professional and should not talk to anyone the way you did to me. My 27 year old has a great mind not a 5 year old mind. You are just pathetic. How dare you say I am an animal abuser so get your story straight. I am not racist I used that as an example of what he did. I can afford to go out to eat or I wouldn't have gone out. I am done arguing with your pathetic and childish attitude. You have said a lot of slanderish things to me and you should not have your job. I did not want a full refund that was one of the choices. I only wanted you to know about our experience and be compensated in some way. The truth does not hurt cause all your comments don't mean a thing to me cause they are all false. And get it straight you are not my friend. I will be taking this to a higher level. End of conversation. I do not waste my time arguing with a pathetic person who is suppose to be a professional customer service rep.

Update by Granmom Linda
Jun 18, 2019 12:42 pm EDT

I am not whiney, I don't expect a red carpet just respect. How dare you send me this kind of response to me. I will surely post this feedback on social media. I am not RACIST how dare you.
I am not greedy just want what I pay for. I don't ask for a red carpet just respect when I visit your restaurant.
You are the worst customer service person in the world they should fire you for talking to a customer that is spending their money at your restaurant.
I did give you his name it was Damian. That is how you read.
Keep your money if you are that desperate because it just goes to show me how you care about your customers.
Again we did not eat it just a few bites and took the rest home for my dogs.
We did tell Damian about my 6 year old mac and cheese but his response was oh. and walked away. Hello what am I missing.
You are a total jerk.

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mark henderson
Lafayette, US
Jun 21, 2019 1:06 am EDT

I think that you should stop replying. You are making yourself look bad. You are also making the site look bad. This site is not for scamming and getting free food by lying. You make real complainers look like liars. Shame on you. Eat the food, pay for it. That is how it works. You would not have been attacked had you not asked for a refund that you are not entitled to. You should be ashamed of yourself asking for a refund for something you ate. You were not taught shame or respect.

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mark henderson
Lafayette, US
Jun 21, 2019 1:03 am EDT

You want people to leave you alone. Stop making this site look bad by asking for a full refund. Here is how things work. You have an issue with the food. You return it. If you eat the food, you pay for it. The reason people on here are bashing you is because you are scamming for a full refund. You have entitlement issues. You made a huge mistake by asking for a refund. When you ate the food there was no issue. The only issue is paying for the food. I have feeling that you are lying to get your full refund. That is a shame. You are making other's on this site to look out to be scammers and liars. The fact that you are lying about everyone working for Ruby Tuesday makes me wonder if you are lying about the food and service as well, just to get a full refund. You have entitlement issues. You are NOT entitled to a full refund. Get over yourself and stop attacking others and lying. You are obviously lying just to get a refund. That is a shame.

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mark henderson
Lafayette, US
Jun 21, 2019 12:45 am EDT

You want people to leave you alone. Well if you are going to be entitled people will respond. If you cannot take being told that you are wrong then maybe YOU should stop replying. The fact is you want a full refund. If you have an issue with the food then return it. Have it made. I am so sick and tired of scammers like you on the site who have entitlement issues. You eat the food, you pay for it. The food could not have been that bad if you ate it. You are just looking for a free handout. That is a shame. You are abusing the site. You are making the members of this site look greedy. It was very wrong of you to ask for a full refund for the food that you had no trouble with. When you ate the food there was no issue. Stop trying to scam restaurants. Just move on. The food was eaten, and it should be paid for. Also the fact that you are lying about everyone working for Ruby Tuesday makes me wonder if you really did get bad service. I have a feeling you are lying to get your meal refunded.

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mark henderson
Lafayette, US
Jun 23, 2019 2:28 am EDT
Replying to comment of

It is sad, but what can we do?

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9:48 pm EDT

Ruby Tuesday Overall experience

My family and I were at your Amsterdam location today for lunch, our meal took over an hour to get to us! My husbands burger was undercooked and my daughter soup was cold! My 15 year old who had soup and the salad bar, and only made one trip to salad bar, was charged $15.95. Overall experience was not good! The staff was all gathered and were not helpful. The salad bar was messy and a lot of items were empty!

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7:43 pm EDT

Ruby Tuesday I am complaining about poor food quality

My name is Thomas Brendle
6228 White Oak Dr
Frederick, Md 21701

My wife and I had dinner on june 6, 2019. We havnt been to this rest. recently, but have been many times in past.
My half rack of ribs were dry and not tender like I expect ribs to be.
The meat did not fall off the bones. So I used my knife to cut the ribs apart. This was not easy. When I asked my wife about her dinner, she said her shrimp were fine, but
the baked potatoe was not hot, only luke warm. Our total check was over $45.00,
I expect better than this From Ruby Tuesday. Our rcpt does not have a client no.
so I cant give to you. I dont expect we will returning any time soon. Too many other
choices. TLB

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2:04 pm EDT

Ruby Tuesday salad bar

Me and my daughter went to Ruby Tuesday during our lunch break from work. We have always loved the salad bar. Today it was awful! The food tasted like it was open in the refrigerator and absorbed all of the old smells. Nothing was really fresh. The floor at the salad bar was so sticky that your feet stuck to the floor. I told the waitress and she said she would talk to the manager. she said that they would put some fresh stuff out. It was to late for us. We did'nt even eat it. They should have reimbursed us.

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3:39 pm EDT
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Ruby Tuesday 101 exchange street henderson nc

Please please require cooks and or?
People handling food to wear beard nets! This was our first stop for real food out if state and have never had an issue with ruby tuesdays. Salad bar is (from what we saw, was the only person restocking the salad bar. Bartender was amazing! And made it worth not complaining. But after 2 bites of my salad I had 2 of the nastiest beard hairs (or pubic hairs I guess) I have ever seen in my food. From tx. Most places make people wear hair nets and or beard nets. It's not ok. Feel free to send a comp for a place that does.
Thank you charlie and wife.

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1:01 am EDT

Ruby Tuesday management, crew

Hello,

I would like to start off my saying I love what I do for a living.. I have been working at ruby tuesdays for a little while and within the time I have been employed by this company I have seen some rather crazy and unbelievable things like employees shooting outside the restaurant while customers are eating in restaurants . not even two days later police came to haul off one of the cooks in the middle of a shift.. The bartender yelling to the cook the (POLICE ARE HERE) the managers are either in on what's going on with their employees cause the moment you say anything about the dysfunctional mess that's going on they either give you attitude or they talk about you with the other employees I have witness this many of times. Sexual harassment has taking place .. There this a lack of respect responibility, lack of care of employees, over work the ones that will work and give I high fives great jobs for the ones that sit around and watch the other employees work mean while the managers are either lost or just don't care care they are taking up space on the bar watching the hard working employees work talking trash to the lazy employees watching the other employees work hard.. There is no justice for the hard workers here we are just way too over looked.. Im hoping something will change its got to.. Great money, and customers just bad management and needs new staff just a bunch of bad apples.. I pray you would care enough too change your company ...

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3:36 pm EDT

Ruby Tuesday service

My husband sister in law and I were in your restaurant to have dinner. When we first arrived we were told they were short waitresses so we had to sit in a specific area.

We never received our appetizer until AFTER our food came out therefore we ended up taking them home.

The margarita drinks we ordered were so sweet my sister in law could not drink hers and mine gave me a headache. We advised the waiter on 2 occasions of this as he walked by. He never offered us anything else and did not remove them from the bill.

The restaurant manager never came to our table.

Being so...we paid our bill and will NEVER be back.

What a shame.
Restaurant never use to be like that in our previous visits.

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Update by Cindy Dunham
May 13, 2019 3:37 pm EDT

Please hire waiters and waitresses that really care.

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7:00 pm EDT

Ruby Tuesday poor customer service from bartender

when visiting establishment on state rd 84 Davie Florida on May 10th 2019 a bartender, white male, started shouting profanity at a young female waitress because they were not cleaning the tables fast enough and he refused to make drinks for her customers. I saw the waitress leave upset while the bartender continued working. very upset over incident.

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3:03 pm EDT

Ruby Tuesday customer service

I visited this location on Sunday afternoon and placed a to go order in the bar area. The young lady that took my order was in a rush. I ordered a salad and broccoli and chicken pasta. I fixed my to go salad, paid and waited. 10 minutes later she bought me a bowl of soup. I explained that was not my order. She stomped off huffing and puffing. When she returned she slid my debit card 3 x's in an attempt to correct the issue. She was extremely rude, balling up receipts and throwing it into the trash (several feet away). Meanwhile a family member that is also an employee walked by. I mentioned to the lady that we were related. She glanced at the employee while speaking to her but continued her antics. She got the manager to void out the order. The manager not once apologized to me for what had happened. She went to other employees while I was sitting there and made comments to them about what happened and they kept staring at me. I later learned that she made the remark that she wanted to slap me because I should have looked at my ticket and realized what the order was. As a visitor of this location often, I am appalled at the behavior that was exhibited by this young lady and the way she treated me as a paying customer. Her name is Natasha and she works in the bar area.

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1:14 pm EDT

Ruby Tuesday bonus coupons

Hi, I expect you have gotten this complaint before. We bought about $300 in gift cards last Christmas. We seem to have manages to use the gift cards before the time sensitive $20 bonus coupons. I realize the coupon reads that unused balances will be forfeited but I would like to get a waiver for this year. We like Ruby's, ate lunch there today, and would like to get replacement coupons for these unused ones. Coupon numbers:
BTTFNC4YG5
BTTFNR2US5
BTTFTR4FY2
Thanks,
Jerry McCann

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11:18 am EDT

Ruby Tuesday dining certificate

In march of this year, my wife & I went for lunch at ruby tuesdays, in middletown n. Y
The service was great as was the server. But when we got our meal the sliders were over cooked, the ribs were dried out from over cooking. We called our server and ask for the bill, she ask if there was a problem with our food and than offered too replace it, or take it off our bill. We said just give us the bill and we paid the full bill we were not looking for a free meal. On our way out a manager stop us too find out what was the problem, we told her and she ask for our email address she was sorry for the problem. Told us we would be in contact with us... On april 5 we received an email from the ruby tuesday team they said they were sorry and told us too come in again and bring this dining certificate.. We went there on sunday april 28 we gave the server the certificate she went too show the manager, who came over did not know what it was because it di not have a dollar amount but she would take 25 off our bill, I felt like a begger, and just wanted too leave because I felt like other people were looking at us, you just want to craw under the table. Thank you for your under standing cliff & alice bisking

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2:46 pm EDT

Ruby Tuesday the salad bar had spoiled food, the server poor service, the chief did not know how to cook or manage a kitchen.

The salad bar had spoiled food, the server very poor service, the chief did not know how to cook or manage a kitchen. The server Eugene W. Restaurant Manager need help. We received food in a package. Associates standing in a group when we came in. Please have an Executive contact me asap. Thank you, Yolanda Weddington, [protected]@sbcglobal.net
[protected]

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10:45 pm EDT

Ruby Tuesday swastika on bathroom wall

One month ago my dad and I went to Ruby Tuesday's in Davie, Florida and I went into the men's stall and up on the wall was carved into the bathroom divider was a swastika etched in. I came out the bathroom and told my dad. We called over the manager and said that is unacceptable and it needs to be removed. I went there tonight with GF and actually went to check if it was removed; mind you it's 1 month later and it's still there. Called the manager and told her and she actually knew about it and said they did it again. Ruby Tuesday's by having the swastika; they are condoning Anti-Semitism and if that's the case; I will not be eating there ever again. No paint was taken to that swastika to remove it. I can't believe no one else never reported it.
This Ruby Tuesday's is at 11590 West St. Rd. 84, Davie, Florida 33325. Their phone number is: 954-472-8288

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12:56 pm EDT

Ruby Tuesday product and service

Me and my wife went to the Greenville ruby tuesday. We ordered our drinks and then our entrees. They cost around 15 dollars. We asked if we get any salad with our meals. No you have to spend another 4 dollars for our salad bar. We said no and waited 20 minutes for our food. The place was not busy at all. I ordered some fried shrimp dinner with french fries and coleslaw. The shrimp looked good but upon eating them all I tasted was spicy pepper. I asked my wife to try one and she said the same thing. The manager came bye and asked how I liked my dinner. I told her it was crappy. She offered me something different but my stomach had enough. If I had gone to any other restaurant eg. Red Lobster I would have gotten a salad and biscuits with my dinner. So me and my neighbor agreed Ruby Tuesday is a no no. What a rip off.

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+1 (865) 379-5700

Website

www.rubytuesday.com

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