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I purchased an extended warranty for my Volvo XC90 On Jan 2007, I had some issues with the car and whenever I bring it to my local Volvo Dealer, the warranty work ends up being delayed and not fully covered for one reason or the other.
I visited the shop about three times between 2007 and 2008; I had to arrange for alternative transportation every time I needed repair work done. This warranty company takes 24 to 48 to inform the dealer of part / work they will cover.
During my last trip in winter of 2009, the service department agent told me directly and I quote: "we deal with all kind of warranty companies out there, yours is the WORST one, They are very hard to deal with"
I finally had enough, the repairs started to cost me money, because the Royal [There is nothing royal about them] refuse to pay for most of the work and I was always digging for my wallet to pay for work done and alternative transportation.
But wait, it gets better! I had a 4 year term or 100K miles, I got sick of the whole thing that I bought a new sedan and wanted to cancel the warranty to get the unused portion or 2 years premium refunded as I was promised by the car dealer during my purchase. Not so Fast!
I called Royal Admin and they asked me to put it in writing, which I did that same day just to get a letter in the mail telling me that I was out of luck!
When I inquired they told me that their secret calculator showed that they do not owe me anything because they paid for claims on my account and that the balance paid exceeds certain magical benchmarks and referred me to their policy.
Well, that was not nice and was not fair! I paid for 4 years, I used 2 year and any five year old will agree that they owe me the difference. I filed a complaint with the A/G and the BBB and got their response in form of copy of policy that was 5 pages long that I never saw! The dealer had me sign the last page when I was picking up my car in a hurry thinking that it was a policy confirmation. I was not giving the run down but I remembered clearly that when I asked about termination, the dealer was adamant that it was eligible for retro credit: "you only pay for the portion used" That was the answer I received.
This is deceptive, unethical, highway robbery! Buyer be aware!
The complaint has been investigated and resolved to the customer’s satisfaction.
the company takes your money and they find every excuse not to pay for repairs so I we are all ### out of luck.They give you the run a round, and the sales man that sold warranty said that it is a good one, Liar Liar LIar
having the same problems will not pay for repairs
See Contract.. Breakdown Of Covered Parts: It only says they will pay for reasonable costs to repair and they will pay for new, remanufactured, or replacement parts. This allow them to take advantage of you when it is time to pay. VERY Deceptive !
IF you take your car to a reliable shop, that shop will mark up the parts as well as charge a lobor fee. I have no problem with my mechanic making a profit. Royal will only pay for the part at the dealership or parts house price. You are supposed to be able know this from this very deceptive wording. YOU pay the additional amount so your $100 deductable (or what ever you have) is unachieveable. They also only pay what THEY determine to be a reasonable labor fee.. you get to pay the difference.
This policy is NOT worth the money we paid. I highly reccomend that you bolt the door and call the cops when they call to sell you this policy and surely don't let a sales agent for this company in your home!
Jim in Tx. [protected]
Bought it 5months ago and they won't cover anything, decided to cancel without hesitation. Wait too long no money back from what I hear. I can use the $4000.00 I paid them to get my car repaired.
I completely agree! I am having problems with this company. They are refusing to pay for the repairs of my Volco XC90 also. I have made numerous attempts to get this resolved by calling LARRY the supervisor but this man is just terrible at customer service and very unwilling to help! I filed a complaint with the MA Better Business Bureau because this company will not give me a full refund or pay for the repairs of my Volvo. Someone should file a Class Action Suit against this company for ripping people off.