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AN & Associates Customer Care Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

AN & Associates Inc.

2740 Slough St.
Mississauga
Ontario
Canada - L4T1G3

Customer Support Phone Numbers

Mon9:00 AM - 8:00 PM
Tue9:00 AM - 8:00 PM
Wed9:00 AM - 8:00 PM
Thu9:00 AM - 8:00 PM
Fri9:00 AM - 8:00 PM
SatClosed
SunClosed
Launched by brothers Nirav and Amar Gandhi three years ago, it sells a variety of products, from electronics and beauty care to pocket-size fishing rods, organized in roughly 20 brands. Almost all sales are online.
But this is not your typical start-up story of a new e-tailer finding ways to survive in the competitive retail environment. This year, the privately held company expects to surpass $100 million in revenue – making it one of Canada’s fastest growing online retailers.
United Kingdom
Unit 10 Centenary Park, Coronet Way, Trafford Park, Manchester M50 1RE
China
Zi’an BLD, Xin’an Rd, Bao’an 6th District, Shenzhen, Guangdong, 518101
India
615 Rambaug Lane, SV Road, Poisar, Borivali West, Mumbai, Maharashta
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AN & Associates Complaints & Reviews

AN & Associates / goods not received.

Al
Oct 16, 2019

I made 2 purchases from you're co.and paid through PayPal. invoice no is #[protected].1 I have never received goods. I was told by PayPal it had been delivered. It never did get delivered. you're attention to this matter will be appreciated, this has took up a to of my time I would like to get...

AN and Associates / 3 my comfy shirts ordered via facebook ad

Gr
Oct 16, 2019

Shirts arrived - took almost 3 weeks. Pictures appeared to be generously draped, looked soft, longer and very cute. I used their sizing chart and ordered larger than I normaly wear. Shirts arrived. Fabric was scratchy, shirts were too small, shoulders fit very oddly. I contacted them, they...

AN & Associates / compression socks

Gi
Oct 14, 2019

Place the order on September 7, 2019 collect the money immediately on September 9, 2019 never got any message about the product after a month of order. Send multiple messages finally received a message back the product got lost, they don't want to cancel order, received emails back of...

AN & Associates / shirts

Da
Sep 28, 2019

Bought 2 comfy shirts from them in my usual size (large). Took 3 weeks to get them and they came from Korea. Did not even come close to fitting. So small I couldn't even get them on. They allowed a return and gave me a US address to send the return to. 3 weeks later they issued me a...

AN & Associates / 2 shirts that were ordered on 8/25/2019

De
Sep 14, 2019

On 8/26/2019 I tried to cancel the order to comfy shirts, order no. 61162, no response. This week I recieved 2 shirts. Both shirts were small, I couldn't wear a small even though I cancelled the order. I tried to contact comfy shirt 6 more times and I even called the number in NY. Still no...

AN & Associates / leather shoulder bag

Mc
Sep 14, 2019

I ordered two bags from this company, in two different colors on 8/26/19. Recieved the bags on 9/11. I only wanted one bag and planned on returning the one I didn't want. HOWEVER, have emailed the company FOUR times and all they keep offering is to send a replacement. NEVER order from...

AN & Associates / comfy dress

Va
Sep 13, 2019

From Face Book I Ordered on September 6, 2019, a comfy dress for $38+. I paid by PayPal thinking it would not have money pulled from my account until dress shipped. Hower, Money was pulled from PayPal but I have yet to receive notification of shipment. I have tried to call three different...

AN & Associates / garden solar lights

Ro
Sep 05, 2019

I purchased the Garden Solar Lights on 22/8/19 and have not yet received them. Pay Pal have initiated a payment of £20.54 from my Bank Account. I would appreciate a reply from you as to when I am likely to receive the Garden Solar Lights as I am not happy to pay before I actually receive them. Hope for an early reply. Yours sincerely L Walker (Mrs)

AN and Associates / handbags orders

In
Aug 29, 2019

On the 23rd July 2 transactions went through on my credit card: One for R244.04 and One for R387.88 I actually don't understand these 2 deductions as I order 1 handbag and then the site said that I could get another bag at a discount. Which I then did. However I am not aware of having done...

AN & Associates Co. Inc. / vhs digital converter

De
Aug 28, 2019

Goods not received Merchant AN & Associates Co. Inc. [protected]@vhstodigitalpro.com [protected] Instructions to merchant You haven't entered any instructions. Shipping address - confirmed Denis Cains 46 Maymorn Road, Te Marua Upper Hutt, WGN 5018 New Zealand Shipping details The...

AN & Associates / products damaged

Ja
Aug 22, 2019

On 7/23/19, my PayPal account was charged $76.92, from AN&Associates Co Inc for 4 Solar WindChime Lights The package arrived and all 4 boxes and the contents had been crushed and therefore damaged and unable to be used. I am requesting a refund of the purchase price. The shipment came via China...

AN & Associates / vintage boho shoes

Wh
Aug 19, 2019

AN & AssociatesI saw these shoes on Facebook and fell in love with it. But it was too dear US$78. A view days later I got a discounted offer of same shoes. US$47. I jumped at it and bought it. When it arrived it was the wrong colour -green instead of blue. At first the company said they will replace it...

AN & Associates / two diy paint by diamond kits.

Pa
Aug 16, 2019

AN & AssociatesI ordered and paid for two Paint By Diamond kits on May 17, 2019. Attached is a copy of the order details and payment receipt. I have contacted the company three times regarding the status of the order. They responded and provided a tracking number which was never valid. I was then told...

AN & Associates / casual comfort sandals

Sh
Aug 15, 2019

On July 20, 2019 I ordered a pair of Casual Comfort Wedge sandals online from Casual Comfort Sandals. The total cost was $38.94. I received an email on July24th thanking me for my order. I received an email verifying payment by PayPal. To date, I have not received my sandals or any information a...

AN & Associates / umbrella order #24406

Li
Aug 11, 2019

My complaint is in re to above order. A purple umbrella was ordered April, 2019 and charged to my PayPal on 4/6/19. I don't want to wait any longer for this item. Please refund the $36.94. As you can see, I have been waiting 4 months! Now their Zendesk site is gone-disappeared-doesn't exist!! I...

AN & Associates / sandals that I am trying to return for a refund and they do not respond to my emails

Ly
Jul 20, 2019

I ordered from Comfysandals order #191292 on June 20. I received the item on July 15 and I did not like them and they did not fit. The item is called Flower Clip Toe Beach Sandal in pink size 10. I have sent requests for a return address so I can mail the item back and get a refund. The...

AN & Associates Co. Inc. / wrong product delivered/lengthy shipping time

Ha
Jul 10, 2019

Ordered a shirt from "Comfy T-Shirts in early May 2019. Contacted the company in late May because I had not received the shirt or a confirmation that it had been shipped. I did receive a response stating that the delay was due to an overwhelming number of orders but I would receive an...

AN & Associates / comfy shirts

Sa
Jul 03, 2019

AN & AssociatesI ordered a shirt from this company online about a month ago. Just received the wrong shirt. I ordered their Ethnic Floral Print shirt. What I got was a very ugly print shirt. Not my style. I'm asking for a full refund including shipping, or the shirt I ordered. Photo is the shirt I...

AN & Associates / comfy shirt

Ge
Jun 20, 2019

I ordered two shirts. Vendor claimed "delivery in 1-3 weeks". After repeated requests asking when the shirts would be shipped, I received an email with a tracking number but clicking on that number resulted in an error. Further follow-ups resulted in nothing at all. I asked for a refund...

[Resolved] AN & Associates / vhs to digital file converter

Ca
Jun 05, 2019

I placed an Order #53664 Saturday afternoon, June 1. I canceled this order Sunday morning, June 2. I have sent numerous emails to cancel this order with no response. The original notification stated it would take 3-4 weeks for shipment, then I received another email Tuesday, June 4...

AN & Associates / damaged solar wind chime light

Mi
Jun 04, 2019

AN & AssociatesI received delivery today 06/04/2019 by US Mail and the box was smashed with the wind chime crushed and unable to function. I would like someone to call me ASAP at [protected]. I paid $24.00 (US) and I would like a full refund or a new wind chime. I have contacted the US Mail courier and...

AN & Associates / bird bath

Bi
May 25, 2019

I orderd this bird bath on May 15th and put in my yard but light on it does not work. It is directly in the sun but the light does not work when sun goes down. I coud have bought one without a light but that was one of the things that made me purchase this particular one. the tracking...

AN & Associates / razors

Ru
May 25, 2019

On April 23 I placed 2 orders for your razors. One in the amount of $42.95 and the other order in the amount of $ 28.95. As of yet I have not heard from you nor have I received the razors that I ordered. I thought you were a reputable company, but now I am beginning to doubt this. When can...

AN & Associates / comfy blouse

Ph
May 20, 2019

I ordered the comfy blouse, which is really a dress. It was not as described. I emailed you about the problem. You sent me a return email on April 30th which stated that I could return it and when you received an email from me showing that the item had been mailed with the tracking number...

AN & Associates / shoes

Eb
May 15, 2019

I was taken by this company! I ordered a pair of cute shoes but when they arrived they nearly knocked me over with the overpowering chemical smell plus they were about as comfortable as the box they came in. I returned them but since they wouldn't cooperate with a refund I filed a claim...

AN & Associates / cute shoes

Lo
May 15, 2019

Cute shoes on Facebook ad which I stupidly fell for. They arrived reeking with horrible overpowering chemical smell & fit poorly. In good faith I mailed them back to you for a refund but due to your non-cooperation I finally had to file a claim with PayPal. Then you only refunded half of...

AN & Associates / 2 tablet bags

Im
May 13, 2019

I ordered two Tablet bags for my husband's and my Ipads. The advertisement states that it fits the smaller Ipads. When I received the Tablet bags what pieces of junk. The Ipads do not fit and there is no padding to protect even the smallest tablet. Naturally when a merchant i...

AN & Associates / bird bath fountain

Vi
May 09, 2019

I ordered the bird bath fountain and when I received it I was missing parts. Also, the directions on how to put it together were horrible. I wanted to get the missing parts and to use the fountain, but in the meantime my grandson has fallen against and knocked over the bird bath and it...

AN & Associates / water jet cleaning solution

Te
Apr 26, 2019

I got the Jet but not the Free Bonus Water Jet Brass Fan Tip.I only have a Tip that puts out av strean the size of a standard pencil This will not do it would takev forever to clean a deck or do siding I would like the company to send me a tip so I can do the job properly My name and...

AN & Associates Co. Inc. / ios wireless headphones

Ci
Apr 25, 2019

AN & Associates Co. Inc.I have sent 3 emails, one on 4/18, one on 4/20 and one on 4/25 seeking information regarding a refund for my iOS wireless headphones, order #112043. I called both of the customer service numbers that the AN &Associates Co. Inc. website said to call and both were disconnected. I am sending...

AN & Associates / travel adapter hasn't arrived yet, it has been just over 3 weeks.

Av
Apr 24, 2019

Hello, I ordered your travel adapter on 4th April. Do you know if it is on it's way yet? My trip overseas starts soon and I had hoped to have it by now. Here arre the details for you. Please respond, so I know whether to buy another one or not. I am looking forward to receiving it. Thank...

AN & Associates / anti snore head band

Pa
Apr 19, 2019

I finally received the band yesterday after weeks of waiting. It doesn't work and I want to return it, but there was NO information about anything on the package. I cannot use it because it requires 2 hands to be placed on head and I only have full use of one hand. My name is Patricia...

AN & Associates / solar bird fountain

Hi
Apr 15, 2019

Dear Sir/Madam, I ordered on April 2nd a solar bird fountain which I was delighted to receive today. Unfortunately, the connecting head and nozzles are missing. I checked web sites and found that these items are in a single package. Could you please forward them at your earliest...

AN & Associates / smart brella umbrella

Gy
Mar 22, 2019

I ordered two Smart brella umbrellas - one pink and one purple. They FINALLY arrived but the pink one is broken and no paperwork or instruction on how to return defective product. Based on all the current complaints I read with no action taken, if I do not receive a response within the...

AN & Associates / active back brace

Re
Mar 14, 2019

I have been waiting for my order#2914 for a back brace. I have not heard anything except more advertising. I have emailed company many times(since that seems to be the only option) to contact them. They sent a fake tracking number also which has not been updated since 3/05/19.They have...

AN & Associates / reference order # 50550

Vh
Mar 11, 2019

Reference Subject order #50550 I ordered this item on 2/5/219 paid $ 33.95 with PayPal to AN @ Associates Co. INC. I have not received any Msgs, as to the status of my purchase. My efforts to correspond with the company have been unsuccessful. Perhaps I am doing something wrong.in any event I...

AN & Associates / water jet cleaning solution

Pa
Mar 08, 2019

this product does not work. it took months to get it and now I can't use it. it has no paper work with it and no phone number or email address so I can't get in touch with the company. I would like a replacement that works or a refund. My name : Patricia Englebert Address: 670 Riverview...

AN & Associates / wireless earbuds

Bt
Mar 04, 2019

Received the earbuds and they don't charge or sync together. I sent 5 emails and no response. Good thing I purchased them with paypal and they are assisting me in getting my refund. Shady company. * I wouldn't do business again with them. Response from them-alternatively, we have talked to...

AN & Associates / recorder

Pa
Feb 25, 2019

I ordered this recorder Jan 16, 2019 and have received it. It was a gift for someone. HOWEVER it is not what the person wanted. Therefore, I NEED to return it. How do I do this? Neither phone # that you have given for customer service is operable. I ordered this through PAYPAL and do not want...

AN & Associates / neck light for knitting

Ni
Feb 22, 2019

I ordered a set of 4 lights that were designed to wear around your neck for knitting and other hand work. They arrived withing 10 days. Batteries were not included. I tested them all with the same set of batteries and one of them does not work. I have no way of reaching the company except snail mail. Can anyone provide me with a phone number? or email.