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Roxy Customer Service Phone, Email, Contacts

Roxy
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1.4 22 Complaints
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Roxy Complaints 22

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J
3:21 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Roxy No credit for compliant return

I have completed a return to Roxy.ca on Aug 14th, 2023. Tracking number is [protected] with Purolator for order# [protected] ref#[protected] for a Swimsuit. Return was delivered within 30 days to them from original purchase on July 21st, 2023 on Aug 14th, 2023.

I paid $60 for this delivery confirmation that won't be refunded for a swimsuit worth $125. I've spent now a total $185 and have no bathing suit.

Its been 16 days when their returns are supposed to be completed within 7-10 days.

I've emailed them 3 times with absolutely no response except an automated "wait longer".

How is this anything but robbery?

Desired outcome: My money back for at least the bathing suit.

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M
12:05 pm EDT
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Roxy Customer service

I ordered a bathing suit bottom from Roxy.com on May 24th, 2023. It finally came within ten days. It was too small so I returned it back for a bigger size. The company said that they would refund the shipping charges if I joined the loyalty account which so I did. They took a long time to get back to me about refunding the cost after I emailed them twice. I came to find out that they won’t refund my return of shipping charges. This customer representative Xavier Eduardo Verdugo was not accommodating and refused to refund my shipping charges. Very disappointed with customer service.

Desired outcome: Refund my shipping charges.

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M
4:59 pm EST
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Roxy I returned my order and I have not received a refund

I placed an order for 4 items in size M, these were too small so I returned them and ordered in a L, but 1 of the items was missing. When I contacted them they said they would look into it and then they said they would refund the item.

When I looked at my Barclaycard statement they have only refunded me for 1 item and it should be 4 items from the first order who was all returned and 1 item that was missing from the second order. I have send numerous emails but they do not reply.

Desired outcome: Refund for my first order

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Is Roxy Legit?

Roxy earns a trustworthiness rating of 88%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard rates Roxy highly, which means their services are pretty reliable. Despite this, their 9% complaint resolution rate raises questions. We recommend users check reviews and complaints about Roxy to understand what to expect from them.

We found clear and detailed contact information for Roxy. The company provides a physical address, 26 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Roxy has registered the domain name for roxy.com for more than one year, which may indicate stability and longevity.

Roxy.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Roxy.com you are considering visiting, which is associated with Roxy, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Roxy website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Roxy.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Roxy's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 9% of 0 complaints being resolved.
  • Roxy protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Roxy. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
D
5:19 pm EST
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Roxy Poorest quality products

Bought 2 different pairs of flip flops over last 6 months, both lasted about a month, both had the sole layers just peeling off.

Also bought 1 springsuit for surfing, after about 2 months stitches were coming apart pretty much everywhere, also poor-quality neoprene was cracking in random places.

Bought a 4mm wetsuit, same problems.

Just to be clear, I bought same items from different brands, same price range, and it lasted 10 times longer.

Feel like I was scammed.

Desired outcome: Not expecting anything, hoping that they might improve the quality of their product.

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E
10:24 pm EST
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Roxy Refund about the products I have refunded

I have returned my online orders, but it has been 3 weeks and did not receive any update on returned items or refund. I'm so worried that I won't get my money back. Roxy refund so so so unbelievable and I don't know what to do, It should be simple, return and get your refund within 2 weeks but with Roxy never happens like that.

Is there anything you can do for me?

Desired outcome: Please help to get my refund

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C
1:00 pm EDT

Roxy Roxy small cotton backpack

My name is Gwen Petersohn and

I purchased a small floral backpack from Maui Nix in Daytona Beach, Florida and after a couple of weeks lost my car keys in the broken liner. (purchased in September “before hurricane Ian😥”)

The bottom busted out. Now mind you I only carry the bare minimum (keys, wallet, sunglasses).

So sad because I got so many complements on this backpack.

I♥️it!

Maui Nix would not exchange and suggested that I reach out to you. I am not a seamstress so fixing it would not work. Do you fix it or replace it. I think it was around $45 dollars.

Desired outcome: Replace or sew it back together

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C
11:58 am EDT

Roxy Bad customer service

Hi, i was very dissatisfied today at Roxy la croisette.

I was purchasing a school bag priced at rs 2390 the 3 september 2022 at around 630pm.

The salesgirl told me that the last one remaining was the one displayed up in the shop. I told her it was ok.

Another salesgirl help her to remove the bag with a stick without taking care of the product and let it fell down.

It was only when the pencil case was stuck that they look for the ladder to remove the pencil case. This could have been done at first instance. They did not even remove the dust which was on the bag and pencil case.

Desired outcome: I expect at least an apology.

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6:46 pm EDT
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Roxy My order(s)

I don't know where to start with Roxy experience. I've very patient and just an hour ago gave up!

No contact phone number to call and you just fill form to contact "customer service". I asked an update on my 3rd order and couple of hours later received "order cancellation" email with no explanation or reason for it! Checked items ordered and all in stock (online). My advice to Roxy; respect your customers please and please at least ask or inform your customer before cancelling their orders after 12 days waiting time! Ah also, still waiting for my other 2 orders refunds.

My last large order partially cancelled, and some items were matching with cancelled items. What's the point of shipping for example matching bottom if I'm not going to receive the top?

Roxy, please can you ship the whole order instead of partially sending it! Or at least "ASK", right?!

Also, still waiting for my other 2 different orders to be refunded!

Desired outcome: I want my order id: [protected] shipped fully or just refund the whole amount I paid. What I'm going to do if you ship the top part of swim wear and not shipping the bottom part?! No meaning for me at all.

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T
5:41 am EST
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Roxy Payment yous didn't receive

I took a console on 5 payments and the second one git declined yesterday that is because my visa card details had changed through someone trying to scam my bank account I've tried for over 2 hours yesterday and today to try and contact yous to resolve this but it's impossible to talk to yous as yous operate premium numbers that my operating system will not allow please ring me me on [protected]

Desired outcome: Contact me

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G
7:08 am EDT

Roxy Refund

My item took a long time to arrive and when I paid to return it I received no acknowledgement and have still not received a refund after over two weeks. Customer service appears to be non existent. Please help.
The order number was 8860163 and I have evidence that the return was received.
I have contacted customer service numerous times with no response. Please help.

Desired outcome: Refund

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6:57 pm EDT

Roxy Customer care service

I have purchased two items on international website as I am living in korea. One of then has been shipped but the payment is refused by my bank because of dynamic currency conversion system. I have written to roxy customer care four times and I haven't even received one single answer or assistance. How will I pay if you dont answer or help? Roxy you suck, horrible horrible customer care. Never buying anything from roxy again.

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2:10 pm EDT

Roxy Customer service

Two weeks ago I ordered a dress from Roxy.com and paid the extra $15 shipping fee for 2-day service as I needed this dress by a certain date (I ordered 2 weeks ahead of time!). After 3 days and my item did not arrive, I called Roxy customer service (was on hold for 1/2 hour) and was told that they had no way to find my package since UPS had not updated the information! I called the following week as my package STILL had not arrived and was told that it would for sure arrive that Wednesday (this was on a Monday) by 8:00 PM. Well, it still did not arrive! I called the next day (Thursday) and was told that my package was lost! I asked to speak with a manager/someone in charge, and was told that was not possible! I had specifically ordered this dress to wear for a very special occasion and now, one day before my event, I find out there is no Roxy dress coming! I was disconnected after waiting 1/2 hour on the phone, given false information, and the fact that Roxy had no idea how to track my package is ridiculous! I will never order from Roxy again! Order #[protected] Order placed online on: 6-6-2020

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11:32 am EDT

Roxy Customer service

Absolutely horrible customer service, shows location when looking for nearby locations for a return but none of the "locations" will take the items back. Tried calling customer service on several occasions to get more information and no pickup. Emailed issue to customer service, received a copy and paste response from their website. Would not have placed order if had known they would not take back in any of their "locations" and definitely think twice before shopping with them!

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J
10:24 pm EDT

Roxy Roxy girl 2 piece bathing suit

2 piece size 12 bikini with 2 peach and white elastics on each side. Been worn to 3 lessons bought it at sport check but threw the receipt out. One of the elastics is fraying very badly amd quickly that she won't be able to wear it much longer had it for maybe 2 weeks! The quality of this product is horrible especially for the price! Very angry and upset about this.

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R
12:42 am EDT

Roxy Contact

Hi we would really like to get a hold of someone who works here
Please can some one contact us about how to get through to you guys
We are applying for a k1 visa and it's a requirement that we get an email in writing that you guys are stating that you are not a marriage broker(as me and my boyfriend met through using your app)
If someone could please help us with this we would be very appreciative
My email address is roxy [protected]@gmail.com or my boyfriends number is [protected] (his name is Tyler Rhinehart)
Thanks,
Roxy Bruinenberg

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10:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Roxy order number [protected]

Order Number: [protected]
Order Date: 22-05-2017
Shipment Method: Standard Ground, (5-10 business days)
Shipment number: [protected]
Shipping Address:
Duy Ngo 116 Athlone Drive
Cornwall, ON K6H 6J1

Hello,
I ordered these items for my wife. She decided to return them. The return packaged was received by Richmond, BC, Canada warehouse on June 13th.
Up until now, I have not received my refund yet. I even called twice for the last two weeks. No news no refund?!?! Meanwhile, I have been paying interest rate of 19.99% on my credit card.
Why kind of business or customers service is this?
Please pay me back!
Thank you!

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K
12:29 pm EST

Roxy Horrible customer service

Ordered a couple things from them. Their return rules state, that you can return your purchase during 30 days, after purchase. In my case, I have 3 more weeks, but I lost the return label and guess, what? They won't accept my return, because of the return label... What a stupid rule! Roxy, just don't care about their customers. Wouldn't buy from them again.

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2:38 am EDT

Roxy Customer unfriendly support

I have ordered a bikini from www.roxy.com and needed it for my vacation. I ordered long in advance to be sure I'll get it on time.
It took them forever to deliver it and the saddest part was that I had to return it back due to the incorrect size.
I called Roxy and spoke to one of their reps who promised to send me a return label. Waited for about a week and nothing.
Second time I called they said they wanted to see some pictures. I sent them a few photos and they said they'll contact me as soon as they decide what to do.
Several days later I received a message from them stating they couldn't give me a return label. Asked why and received no answer.
The bikini itself was not bad, I really liked the quality and the whole thing was amazing, but I'm not satisfied because I wasn't able to get the right size. So I decided to keep it and later I sold it to a friend of mine.
Roxy customer service is horrible and customer unfriendly, I would not recommend Roxy to anyone.

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10:31 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am in shock at the horrible return/exchange policy Roxy offers. I was given a pair of snowboard pants for Christmas that were too small and not accurate according to their size chart. When I called and explained they were a gift and I needed to exchange for a large the woman on the phone told me she would process the return, then generate an entirely new...

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L
8:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Roxy Customer service

Sent me the wrong size shirt, I contacted them and they want it back in order to refund me. Ok, so I tell them I need a shipping label. None have come. I've contacted them several times and I'm still with a shirt I cannot wear and haven't been refunded for. Will not shop with them again. They don't even check their merchandise before shipping it.

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C
CierraL
Portland, US
Sep 03, 2022 8:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I redeemed a $15 off coupon by spending hundreds of dollars on Roxy.com and racking up points. I used the coupon on a defective pair of boots that runs 2 sizes too small. I just want my points back so I can use my $15 off coupon and actually get something out of it.

M
M
md nisar alam
US
Aug 17, 2019 12:18 pm EDT

Dry iron not working

A
A
atharavpatil9957@gmail.com
IN
Apr 02, 2019 10:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fan ka chalte chalte. Blade tuthkr divar pr takra

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K
K
kai
US
Mar 25, 2009 5:57 pm EDT

I recently bought a Roxy bathing suit for a good amount of money thinking that it would be of decent quality only to have it wear out in one month! My mom still has bathing suits from the seventys. I mean, come on, with all of the new technology today why can't there be a reliable source of bathing suits!

K
K
Kar
Apr 16, 2008 11:17 pm EDT

my sister had bought me a green roxy hoodie for my birthday and by just wearing 1 time it had dyed my neck green the same as the shirt and it took a few days of scrubbing to get it off. Not very happy especially when you pay that kind of money for a hoodie and it does that to you!

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Overview of Roxy complaint handling

Roxy reviews first appeared on Complaints Board on Dec 12, 2008. The latest review No credit for compliant return was posted on Aug 29, 2023. The latest complaint Horrible online customer service was resolved on Sep 28, 2010. Roxy has an average consumer rating of 1 stars from 22 reviews. Roxy has resolved 2 complaints.
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  1. Roxy Contacts

  2. Roxy phone numbers
    1800 090 402
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    Australia
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    USA & Canada
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    +65 67 450 243
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    +27 313 131 402
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    +82 18 996 670
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    +886 809 091 588
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    Taiwan
    More phone numbers
  3. Roxy emails
  4. Roxy address
    5600 Argosy Circle, Building 100, Huntington Beach, California, 92649, United States
  5. Roxy social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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