Roxy Customer Service Contacts
Huntington Beach, California
United States - 92649
21st Floor, № 2, Lane 150, Section 5, Xinyi Road, Xinyi District, Taipei City
I have purchased two items on international website as I am living in korea. One of then has been shipped but the payment is refused by my bank because of dynamic currency conversion system. I have written to roxy customer care four times and I haven't even received one single answer or assistance. How will I pay if you dont answer or help??? Roxy you suck, horrible horrible customer care. Never buying anything from roxy again.
Two weeks ago I ordered a dress from Roxy.com and paid the extra $15 shipping fee for 2-day service as I...
Absolutely horrible customer service, shows location when looking for nearby locations for a return but none of the "locations" will take the items back. Tried calling customer service on several occasions to get more information and no pickup. Emailed issue to customer service, received a copy and paste response from their website. Would not have placed order if had known they would not take back in any of their "locations" and definitely think twice before shopping with them!!!
2 piece size 12 bikini with 2 peach and white elastics on each side. Been worn to 3 lessons bought it at...
Hi we would really like to get a hold of someone who works here Please can some one contact us about how to...
Order Number: [protected]
Order Date: 22-05-2017
Shipment Method: Standard Ground, (5-10 business days)
Shipment number: [protected]
Duy Ngo 116 Athlone Drive
Cornwall, ON K6H 6J1
I ordered these items for my wife. She decided to return them. The return packaged was received by Richmond, BC, Canada warehouse on June 13th.
Up until now, I have not received my refund yet. I even called twice for the last two weeks. No news no refund?!?! Meanwhile, I have been paying interest rate of 19.99% on my credit card.
Why kind of business or customers service is this?
Please pay me back!!
Ordered a couple things from them. Their return rules state, that you can return your purchase during 30 days, after purchase. In my case, I have 3 more weeks, but I lost the return label and guess, what? They won't accept my return, because of the return label... What a stupid rule!!! Roxy, just don't care about their customers. Wouldn't buy from them again.
I have ordered a bikini from www.roxy.com and needed it for my vacation. I ordered long in advance to be sure I'll get it on time.
It took them forever to deliver it and the saddest part was that I had to return it back due to the incorrect size.
I called Roxy and spoke to one of their reps who promised to send me a return label. Waited for about a week and nothing.
Second time I called they said they wanted to see some pictures. I sent them a few photos and they said they'll contact me as soon as they decide what to do.
Several days later I received a message from them stating they couldn't give me a return label. Asked why and received no answer.
The bikini itself was not bad, I really liked the quality and the whole thing was amazing, but I'm not satisfied because I wasn't able to get the right size. So I decided to keep it and later I sold it to a friend of mine.
Roxy customer service is horrible and customer unfriendly, I would not recommend Roxy to anyone.
I am in shock at the horrible return/exchange policy Roxy offers. I was given a pair of snowboard pants for...
Sent me the wrong size shirt, I contacted them and they want it back in order to refund me. Ok, so I tell them I need a shipping label. None have come. I've contacted them several times and I'm still with a shirt I cannot wear and haven't been refunded for. Will not shop with them again. They don't even check their merchandise before shipping it.
I have been shopping for quite sometime and have never experienced such horrible customer service from an...
I purchased a pair of bikinis for my daughter whilst holidaying in queensland they were purchased from white water world.
I have washed them probably 4 times and much to my discust all the webbing that is the design on the bathers has completly come apart unable to be worn again.Considering they cost $90 i would expect that they would last longer than 4 washes if i could be told what i could do with them as to a replacement that would be appreciated.