RoseWe.com
reviews and complaints

Items have been returned, they arrived on 3/27/19 to the company. I received an email
from Jessica stating that she could help to exchange my order. My RMA#[protected].
The email was received 3/19/19 @ 16:30:37pm. I have not heard no response about my order. I needed my dresses XXL and I had two of the same dresses, the blue chiffon, I only wanted one and and exchange the second blue chiffon, for the pink maxi. If not give me a full refund. My order total $174.00. Please resolve this situation as soon as possible. Ticket #T7935293847.

I ordered a black bathing suit from you but it came without a bill or return information. It cost $31.89 and the account is for janette nocerino at 15 bartow street, staten island, new york 10308. I paid with paypal rosewe.com telephone # [protected] with my discover card ending in 6112. They told me to contact you by email. My phone number is [protected]. I need a sticker and bill to return item to you. Please get back to me as soon as possible. Thank you.
Janette nocerino

Hi My name is Roya Zargari.I ordered 2 outfit from you guys .I recived today and it is very very bad. HORIBBLE quality.
It has very poor quality and it is not the same as it show in your websit.
sewing badly.Quality is very poor.
I need my money back right away and contact my bank and credit card.
Contact me at [protected]@yahoo.com to give my money back.

My husband bought some clothes from rosewe for me for Christmas. They never came. Mid January he started emailing the company asking where the order was. They never replied. After several emails and no response he filed a compliant through PayPal, and we finally got a refund at the end of January. Rosewe has a policy on their website that if the clothes arrive 15 days later than promised they're 50% off, and later than 30 days is 100% off. So I emailed asking for my order at 100% discount, like their policy states, and got lots of nonsense emails, then finally they told me I was crazy.
It doesn't seem crazy to me to want a company to uphold their policy. Do not buy clothes here!

I ordered this swimsuit about 1 month ago...took 3 week to arrive. I have not worn it. The seam on the tank top is unraveling right out of the package. I have no return label. Where do I get the label and return this swimsuit for a full refund? I cannot find anywhere else to get help with this problem. I just want return it and get my money refunded please.

Trying to contact you for an order I place which, needs to be changed or something added to or taken off. I have not heard back from you all and i'm very intrested in purchasing the merchandice. I greatly appreciate if I could hear back from you due to the fact some of the items are duplicated on the orders so I have taking some off I recently sent another requests on asking if I can exchange different things on the invoice and I did not understand what you had expressed on your emaili or did not get any information on why how when, so please give me directions on which way I should take so I can go on ond order my clothes that i'm looking forward in purchasing from your company as soon as possible. I just want the orders to be clarified. I can be reached at [protected] thank you. I look forward in hearing from you as soon as possible.

I ordered a dress it was three strips of material stitched together no shape or anything with a belt. Nightmare to contact anyone for a return authority. Had to keep submitting Tickets that get ignored. Finally got through to someone on the online chat. So returned my goods ("a loose term for the trash in the parcel) on 18th April at a cost of £8.50 to myself. Had to evoke PayPal buyer protection as they ignored my request for refund. PayPal dented my request as they couldn't find the return company and said my Post office returns number was invalid. Finally got through to some one else on chat who assured me if I closed the PayPal case I would be refunded within 2 days. That was 2 weeks ago and my emails are being ignored again. Rip off company [censored] from shanghi

I have been trying to get in touch with someone about getting an RMA number to return a package. It is highly impossible to chat with anyone or get a phone number to ask questions. I have never gone through anything like this before. I need help and need it NOW. I can't do anything with these items and must be returned. It was mention that I must use a ticket to return items but no information was available to receive a ticket.

Ordered 8 dresses and none of them fit! Refuse to refund my money and how to return items! Already paid them!

I have tried to e-mail them, but they keep telling me they do not have an order from me! I have sent tracking number; where the fund was taking out of my account, and they still say there is no record of my order! Been trying for 3 weeks now!

On the 11 Jan 2018 I order three swimsuit, they arrived about three weeks later . As they where to small, I sent they back, I have still not received them they maybe I was my fault as I may have not put my address on the package .You have taken the money out off my account it would be nice to receive them .The receipt no:[protected] and invoice id :rr1801111645571171 .My name is Bernice gray 11 Sylvan street muswellbrook nsw 2333 australia .
thank you hope to hear from soon or receive my swimwear

I ordered the Asymmetric hem long sleeve white blouse, size small on 3/14/18. Order # R1803140229202865. I received the blouse but it was to small. I submitted ticket #T8409528128 to return and exchange for a size medium. I have made numerous attempts to get this processed but am getting nowhere. Your return policy is very difficult to get through. I've tried calling the company but that didn't work either. I like the blouse and would like it in a size medium but if that can not be done I want a refund ASAP.

Ina Hammond

I have not received my order and I'm requesting a Full Refund ASAP! I don't want the dresses anymore. I need my money refunded back to my card immediately! I have tried contacting this company numerous times by phone but it's not a working number. I am highly upset and I need my money back. If this matter is not resolved in a timely manner, I WILL be contacting my lawyer asap.
Order number is RR1803102314044759
Amount is 71.17 USD

Melanie Morgan

This is the worst company I have ever come across. If you are reading this complaint, do not order from them.

There are a plethora of reports from customers who have not received their items, received defective items, or not received refunds.

In my case, I received an item of extremely poor quality. The sizing was off, the seams were already starting to tear at the ends, etc.

I contacted their customer service. They are not accessible via telephone and their live chat is always offline, night or day, every day despite claiming to be available on weekdays.

They did absolutely nothing to solve my problem. Their replies to my messages were so cookie-cutter I doubt they even read them before copy-pasting some random generic response.

They're probably assuming that i'll eventually give up, leaving them with their profit in exchange for unusable clothes.

I corresponded with them for weeks trying to get them to do something, but I now intend to file a dispute claim against them.

Needless to say, I am still left with not a penny of my money refunded and clothes that I can't even wear.

Rosewe's business practices are beyond despicable and I would again advise everyone to stay as far away as possible and never try to purchase anything from them.

I am pissed because my product is a week late and they just keep telling me to wait. I asked for a refund because their policy promised a 50% refund if not here by the promised date and it's like they're trying to avoid it. It has been 2 weeks of me trying to get this issue resolved and I am getting tired of it. Customer service is poor and it's almost like an automated system because they keep telling me the same thing. I have tried to reason with them and wait, but they have not even apologized for my order being late.

The order number is
Rr1712100345424366, I have been trying to find a phone number but that seems impossible, please can you get back to me ASAP, I paid for this to be with me in 3-5 days I ordered this last Saturday, I need this for this weekend, on the tracker it says it's still with you,
Emma fowler
[protected]@icloud, com
Please let me know where this item is,

Thanks

So, I never would have tried to place an order if I knew that they would not process the discount. The order completed without the discount, and I could not cancel it. I immediately put in a request to have the discount credited or cancel the order. The company refused to do both. I have put in several requests to no avail. Will never do business with them again.

Good morning, please I saw 2 to 5 business days to get my goods before buying and after buying, I started seeing to be delivered on 12th. Please I am traveling on the 7 th of December. Please I can't recieve it before 7th or 7th . Please I don't think I will need it. Because is of no use thus I am not staying here. Please kindly return my money if I can't get it before traveling.

I placed an order for a shirt on the 31st of October I still havnt received the item but you have taken the money out of my account I havnt had any notification of the parcel being sent. I'm really in un happy with this and as I am a 1st time customer I will be leaving a bad review. I would like a full refund of £37

Thanks
Stephanie Stainton
[protected]@gmail.com

I ordered a dress from rosewe and accidentally gave them a wrong email. I have tried to contact them but no phone number! Gave the right address but no dress yet. And what the hell is this ticket [censor] all about?! I'm sure i'll never see the dress from reading all the complaints about them they are a piece of [censor] company! Be warned do not buy from this company!

I ordered a dress more than 6 weeks ago, and I still haven't received the dress, nor a tracking number . I only have an order confirmation number: RR1709200810378739 ?
I've sent multiple e-mails at [protected]@rosewe.com and [protected]@rosewe.com, and no answer. I am not receiving any response to my e-mails: this is more than frustrating.
My only solution now is to request my tracking number by posting a comment in all the Facebook posts. They don't respond to e-mails, but they post at least 24 times a day.