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Jul 24, 2019 - Email Inquiry to Corporate
(Gazebo Uberhaus 10x12 Brown) - Say in store $299.00 around July 8, 2019
Jul 26, 2019 - first reply from Denise Loveys - my email had the 10x12 gazebo
Jul 29, 2019 - confirmed in stock at the $299.00 price
Jul 30, 2019 - claiming confusion - claiming $379.00 lowest ever (not true)
Aug 1, 2019 - I asked to meet halfway at $339.00 - no response after that
Aug 2, 2019 - noticed in Brampton one for $299.00
Aug 2, 2019 - send Denise a picture and said I am not impressed
Aug 6, 2019 - she sends me an email proud to tell me now $299.00
What kind of service is this. I am insulted and that is the last Rona visit for me. Lowes and Home Depot can have my business. It's a shame given I have just spent 50000 on a home reno - and now I will defer the rest of the purchasing to other more customer orientated service.
To allow a customer to almost pay more for an item that was clearly $299.00 at some point and then the manager claim I AM THE ONE WRONG. To have this then appear again for $299.00!
What does Rona have to say about this?
You have to earn my business back so your response or resolution to my satisfaction will decide my future opinion of Rona
Thank You
Trevor Fuchs
[protected]@rogers.com
