Roblox / extremely unhelpful customer service

United States

Almost Everytime I have asked for help my responses from Roblox staff are lazy and are obvious they barely half read the emails. My items have been stolen off my account because their security if awful and they aren't even listening. High volume of complaint is NOT an excuse. Even Amazon has live support.
It can take weeks just for a one sentence response from staff that didn't even address the issue. Clearly they don't care and just want to close request tickets. I am a veteran of 6+ years on this site and am still treated like garbage.

Apr 13, 2019

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