RMCSno response and refusal to release my number from a contract I never permitted

W Jan 17, 2019
This review was posted by
a verified customer
Verified customer

I have, unsuccessfully, for the past five months been trying to port my cellular number, which I've had for years, from vodacom to cell c. As far as I knew, it was an easy process. My first attempt in September was unsuccessful, and I was advised that in April 2018, last year, my number had been registered to RMCS. This was dine without my knowledge or permission, and I never even heard of them before. I was told to contact Edgar's, and a lady at the mobile section at Canal walk called them. They advised that I could do my port within 24 hours, but my number was not released, and my port was unsuccessful yet again.

Last week I again went to Edgar's canal walk; same procedure; and still no confirmation that my number has been released.

I am a pensioner, with no accounts, so how this has happened is beyond me.

I would appreciate any help I can get, and feel something must be done about this company inconveniencing and disrupting peoples lives.

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