R.J. Reynolds Tobacco Company review: snus

my husband's snus pouches are not sealed, I can not reach anyone thru phone or email, today is 2/21/ 2023 and the flavor of snus is the mellow regular, he purchased from a local convenience store and the numbers on the product are [protected], on the end of the tin, the upc code is 123233 and there is one more code, S63H34J2, he has contacted them in the past about having coupons delivered in the mail for this product, they have spent time on the phone with him, however, the coupons never arrive, the pouches that are not sealed were just purchased on 2/19/2023, the tin was sealed but the actual pouches are not