R.J. Reynolds Tobacco Company

I just got off of work and was thinking about the email I received. I am so confused on what "insufficient address" means and extremely upset about this and that it is taking another 2-4 weeks when this issue started February 27th and the 46 defective pods (which were full or 3/4 full) were delivered by UPS March 20th as tracking shows. I have ordered and received hundreds of dollars worth of product from your company which has been delivered to my correct address that I recite and have recited probably over 50 times on every phone call made to vuse and has been confirmed. not only have I received hundreds of dollars worth of product to my correct address but I received the first check in the amount of $47 that was sent to me for 6 out of those 46 pods sent back to you. The previous check I receive also had my correct address. This is all very upsetting to me because not only have I been told numerous times two to four weeks to receive this check but I have also been told a series of multiple incorrect information. Previously after showing this package has been received I then called and spoke with Latika, who told me that your company had not received my car package and it was delivered to the wrong place because whoever signed for it the name on the receiving end said "Long". I encourage you to listen to these recorded conversations. When speaking with latika over a month or so ago, after already being told by a previous supervisor my package had been received, she told me that it had not been received in my package was delivered to the wrong place. I was so upset. I then got on the phone with ups and they once again confirmed they did deliver my package to r.j. Reynolds. after that I spoke with Brian and he confirmed the check has been mailed out and it would be received in 2 to 4 weeks. Then when I called about a week ago I was then told Miss information again by latika, which was that I would not be receiving a refund for the 46 full pods that I spent hundreds of dollars on. After going back and forth with her and her speaking over top of me and yelling at me, she then let me explain and beg for my refund, and then I had her reread Brian's notes to confirm I was told I was receiving a refund and then everything changed and she said it would be there in 2 to 4 weeks. I really encourage you to listen to these recordings because I, myself and a supervisor at my company it would never in my life allow any of my co-workers to speak to any of my clients in the manner I was spoken to by Latika. And not only do I receive and have received hundreds of your product in the state of New Jersey, but my credit card is also linked to two other accounts as you will see in your system and I also spend hundreds of dollars buying product for my sister and my brother in the state of Pennsylvania which is also shipped to them. you will see that my credit card, the same credit card linked to my current account is also linked to two accounts in which I spend hundreds of dollars on monthly. Those accounts and email addresses are: *** and the other one is under "***". so all three of those accounts have the same credit card which is mine and I spend hundreds of dollars on this product a month still even though I cannot have it shipped any longer to New Jersey. For it to be told to me that the reason the check was not mailed is because of an insufficient address is absolutely ridiculous to me and very very upsetting, when this matter has been going on since February 27th and you're defective product was received at your Warehouse on March 20th. I am in the healthcare business and completely understand low staff issues and everything above that regarding the covid issue, but being told misinformation for over three and a half months and being told three different times I would receive the check in 2 to 4 weeks is not acceptable. I have received hundreds of dollars worth of product to my correct address which is *** as well as a check from your company to the correct address. Even if the apartment number was not in the address prior, all of the mail is delivered to apartment 1, the other apartment above me is my mother's. We live in a duplex house. I am sorry to vent to you through all of this, but as a member of management I extremely encouraged you to listen to the recorded conversations over a month or so ago and recently with Latika, whom supervises your facility. after being towed my product was received and I would be receiving a refund I was not only told that I would not be receiving a refund for the hundreds of dollars of product I returned, but I was also told by her that and I quote "Your package was delivered to the wrong location, you need to figure that out on your own, it is not our responsibility" Meanwhile the packaging was your shipment address so UPS could not give me any other information other than the fact that they in fact did deliver it to r.j. Reynolds. I really appreciate you taking the time to read this message and understand how difficult this has been for me and how mistreated and misguided I have been. I will be honest with you Natalie, I love your product, especially when it's not defective, which you can see in the amount of money charged to my single credit card on 3 different accts, but I have to be honest with you, and Hope by after reading this and looking into it you can understand, I am looking into the pricing of an alternative company and their vaping products. Not only has the past three months been a nightmare with the company, especially the particular supervisor, but I have tried numerous times to speak with her supervisor and be understood about the amount of lost time, disrespect, and unprofessionalism I have been given, but am not seeming to be heard, and have been given so many different excuses and misinformation regarding this entire situation. being told another two to four weeks after already being told two different times two to four weeks and a different reason each time it's just a little too much, which I hope you can understand. I really hoped and still hope that we can resolve these issues that I have mentioned in the email and look forward to hearing back from you soon. Once again thank you for taking the time to help me.

I have been smoking Newports for about 2 years and the last couple of packs have been horrid. They taste and smell awful and have really been irritating my throat. I've coughed like crazy every time I've lit one. It burns like hell and has been giving me headaches. I've tried other cigarettes and other menthols and I can handle those just fine, it's specifically the Newports. There's something wrong with them and I'm not sticking around to figure out what it is. I'll be switching immediately as well as warning others to do the same.