R.J. Reynolds Tobacco Company – We are a retailer who sells tobacco and liquor products ( 1 comment)

We are a retailer who sells Tobacco and liquor products. For over a year and half we have not seen our sales representative from RJ Reynolds, which resulted in our contract termination with them. Most tobacco companies automatically renew their contracts. As a result, we stopped getting our discounted cigarettes and rebates checks. We found out about our expired contract when we contacted their retailer line in the beginning of October. We wore told that they will fill out a request form for a sales rep in our area contact us. We were asked to give them 4 weeks and we will hear from someone. We didn't hear from them, so we contacted them again on Nov 1st. We were told to give them one more day since out 4 weeks wasn't up, and call them back if we didn't hear from them, and they will escalate it for the general manager to contact us. On, Nov 15th, we called them to let them know that we still haven't heard from anyone and to please escalate it to the general manager. I was told there is no escalating anything. They will send in another request and to wait another 4 weeks for someone to call us back again. I asked the representative what happens if I don't hear from them again. I was told that the process repeats. Not being able to renew our contract has lost us several customers and loss of revenue. We are unable to resolve this issue with RJ Reynold and hoping to get some traction by contacting the Complaintsboard.com.