RIU Hotels & Resortsservice and rooms

I travel all over and was very disappointed by treatment of montego bay and riu palace staff. Each hotel blaming other when i wanted to book additional few days at Riu palace. Very unhelpful. Wasn't happy with partial sea view and no upgrades available in montego bay. Could not visit Riu Palace after being told could. Need chaperone from montego bay. Considering this is my historical birth family country, i am so upset. Not good start to holiday. Stayed at Bahia Principe and Riu Ochi so was really not expecting this bad service. Ruined my holiday already and here for wedding. Wanted to organise my wedding possibly at Riu no chance now.

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